In-House Sales Rep Flashcards

1
Q

How many points does it take to be a Platinum Owner?

A

60,000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How far in advance can a Gold owner put in a request on the priority waitlist?

A

3 Months

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

List 6 Bluegreen resorts outside of your state:

A

Panama, Vegas, Nashville, Fountains, Aspen, Vail

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What year did Bluegreen enter the vacation ownership industry?

A

1994

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the approx. current RCI exchange fees using RCI nightly stays for the following:
1-3 nights
4-6 nights
7+ nights

A

$89
$179
$189

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

List how many times a year each of the following levels can use the friends and family bonus time benefit:
Foundation
Bronze
Silver
Gold
Platinum

A

0
1
2
3
4

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How long after depositing points into a choice account will they last before expiring?

A

never expire

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How many choice award points will you receive if you deposit 8000 Bluegreen points for the following: (Gold)
Regular Conversion
Early Bird

A

16,000
64,000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Name 3 Bluegreen strategic partners:

A

Nascar, Choice Hotels, Bass Pro

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

How many free weeks does a platinum owner receive each year?

A

3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

If free weeks are deposited into RCI, what are the credit ranges given for those weeks?

A

5-60

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

How many cancellations does a Gold owner receive each year?

A

5

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

If an owner has 42,000 bi-annual points, what level are they?

A

Silver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What RCI credits do we receive if we deposit a points reservation?

A

none

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How many points, on average, does an owner save by using the Premier Villa Upgrade?

A

3800

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

How many points does it take to book a 2 bedroom here at your resort during high red season?

A

12,000

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is the formula for calculating maintenance fees?

A

Number of points x .0985 + 373 = Total

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Name two places added to Bluegreen recently.

A

Aspen, Nashville

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

How much are the Bluegreen Club Dues?

A

$159

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

List two main reasons why an owner would benefit from annualizing their account:

A
  1. Annual points
  2. Better usage
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is the cost to roll over points by
phone
online

A

$50
$60

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

How much is a presidential unit per night using bonus time as a bronze owner?

A

$199-299

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

How much is a presidential unit per night using bonus time as a Platinum owner?

24
Q

Name 3 resorts where you can stay in presidential units:

A

Nashville, Fountains, Panama

25
How many points would it take for a 3 day 2 night vacation on the Grand Yacht Club?
Cash Only
26
What is the difference between choice and direct exchange?
Choice has 7000 hotels Direct Exchange 440 Resorts
27
How much does an owner pay (cost per point) for 7000 Bluegreen points?
33,250
28
At what level does an owner receive free reservation modifications?
Silver, Gold, Platinum
29
List 3 benefits of being a silver owner:
1. 30% reservation 2. 1:6 3. Friends and Family 2 Villas 2x per year
30
List 6 benefits of being a Platinum owner:
1. 30% Reservation 2. 1:10 3. 4 villas 4x per year 4. Sneak previews 5. Points to fees 6. Travelers plus membership
31
How may villa upgrades per year do you receive on the following levels: Foundation Bronze Silver Gold Platinum
0 3 5 7 10
32
How many Bluegreen rewards does a Gold owner receive if the two referrals they sent in become Bluegreen owners?
250k
33
How many days in advance can an owner make a reservation using bonus time when booking over the phone?
45 days
34
Which two resorts can you make a reservation using bonus time up to 93 days in advance online?
Pono Kai La Cabana
35
What is the max number of days that can be added to your reservation using extended stay benefit?
3 days
36
Wait are the differences between a club resort and an associate resort?
Club resorts are managed by Bluegreen
37
How many days in advance of their reservation can an owner request a premier villa upgrade at the following levels? foundation silver bronze platinum gold
0 2 1 4 3
38
List two reasons why the "great guest experience" is so important?
1. Possible referrals 2. Increase opportunity for future purchases
39
List 3 main ways an owner can help off-set the cost of their maintenance fees:
1. Referrals 2. Silver level and above 3. Bluegreen Credit Card
40
List 6 ways I can use my points within the Bluegreen Vacation System:
1. Choice Hotels 2. Bluegreen Resorts 3. RCI 4. Direct exchange 5. Owner Adventures 6. RV Camping
41
If a guest cancels their reservation 10 days prior to check-in, what happens?
Loss of their points unless insured by points protection
42
What are we trying to change when picking up guests?
perception/negative mindset
43
What are we trying to build within warm-up phase?
Trust/Connection
44
What are we trying to find out in the discovery?
DBM
45
What are we trying to achieve in the solutions phase?
Solutions
46
List 1 Bluegreen resort from each of the 5 collections:
1. Fountains 2. Panama 3. Aspen 4. Nashville 5. Harbor Lights
47
List the 7 Bluegreen seasons:
Leaf Special Red White Blue High Red Ultra Red
48
How much does an owner pay for a direct exchange at the following levels? Foundation Bronze Silver Gold Platinum Diamond
$69 $59 $49 $39 $19 $19
49
List all the requirements needed to make an extended stay:
7 day stay or less Request 24 hours before check-out same unit upon availability 3 days max
50
What year did Bluegreen enter partnerships with Nascar? Choice?
2019 2013
51
How many choice points are currently required to receive 1800 rapid rewards points through Southwest Airlines?
N/A
52
What are they current point levels for the following: Gold Silver Bronze
35,000 20,000 15,000
53
What are the new point levels going to be?
Bronze: 20,000 Silver: 30,000 Gold: 50,000 Platinum: 75,000 Diamond: 115,000
54
List the direct exchange rates for the following: Gold Silver Diamond
1:13 1:11 1: 15
55
Can owners book entire homes? if so, where?
TP4 Elite Registry Collection