In Basket Template

Question 1

Immediate Actions

Answer 1

• Stop unsafe/ unlawful actions
• Address zero tolerance issues
• Treat injuries (per SOP 02.03.01)
• Address scheduling conflicts
• Ensure safety, comfort, and security

Question 2

Maintain Service

Answer 2

• Ensure response readiness and ALS service delivery
• Hold-over staff ensuring response readiness
• Move personnel to limit units being out-of-service
• Determine ability to complete investigation while remaining in-service
• Radios in day-mode/ Monitor radios

Question 3

Notifications

Answer 3

• Battalion Chief, EMS Supervisor, Safety Officer, Uniformed Fire Officer, Staffing Incident Command Post Officer
• Duty Apparatus, Facilities Coordinator, Station Commander, Volunteer President/Chief, Other shift leaders, Stations Lieutenants
• Professional Standards Officer, Police, EEO Officer, Women’s Programs Officer
• EMS Quality Manager, EMS Regulatory Officer
• PSOHC, CRT, FiRST, Wellfit Staff, BFO, BTT
• EAP Counselor, Behavioral Health Coordinator
• Fairfax County Risk Management Division, Child/Adult Protective Services

Question 4

Investigate/ Determine Root Cause/ Document

Answer 4

• Remain objective, ensure confidentiality, due process, and protect employee rights
• Review/update Telestaff, FOCUS, station log book, pass-on book, Target Solutions, CAD Data, Unit Roster, DVS M5, Master calendar, Fire RMS incident reports, Rescue Bridge ePCR reports, Vehicle log book, Station/Shift Policy
• Interview (separately) those involved and determine facts and actions (get statement on FRD-317)
  o Ask….
  o Document with supervisory notes
• Interview witnesses and get statements (FRD-317)
  o Why did they not report this immediately?
  o Document with supervisory notes
• Review SOP
• Review manual:
• Review personnel files for previous occurrences
• Review rules and regulations, Fire Chief Expectations
• Complete injury/ accident packet
• Take photos/ gather evidence
• Delegate portions of the investigation to my Lieutenant for mentoring
  o Ensure completion/ I am ultimately responsible
• Draft memorandum of facts/findings to battalion chief by end of shift
• Complete forms

Question 5

Follow-Up

Answer 5

• DEFINE WHO
• With complainant to provide status of investigation
• Contact employee’s family as courtesy (if they agree). Get their vehicle home.
• With employee on the following day, as well as every two weeks to ensure no patterns reappear
• Ensure no retaliation

Question 6

Training Opportunities/ Corrective Actions/ Prevention

Answer 6

• Conduct shift training to review policies, preventing reoccurrence
• Delegate Lieutenant and Master Technician develop drill (complete draft training plan in 3 days, deliver drill in 5 work days)
• EAP Referral (HR-02 form)
• Alternative Dispute Resolution
• DIP, ARB, SAFO, Standard Evolution Drills, FXCO Office of Equity and Diversity
• Develop shift policy

Question 7

Discipline

Answer 7

• After gathering facts, reviewing personnel files for history, and conferring with battalion chief, recommend progressive discipline

Question 8

Miscellaneous

Answer 8

• Offer support and encouragement
• Award nomination (Per SOP 02.08.01)
• Citizen’s Fire Academy. Promote FRD Social Media Platforms
• Thank you/apology card