IMPORTANT TERMINOLOGIES

Question 1

A guest has booked a room earlier for early morning arrival.

Answer 1

PRE-REGISTER

Question 2

A guest is currently occupying the room.

Answer 2

(OCC) OCCUPIED

Question 3

There is a guest occupying the room and it has already been cleaned by the room attendant.

Answer 3

(OC) OCCUPIED CLEAN

Question 4

There is a guest occupying the room and it has not been cleaned by the room attendant yet.

Answer 4

(OD) OCCUPIED DIRTY

Question 5

There is an extra bed being used in the guest room.

Answer 5

(XD) EXTRA BED

Question 6

The guest occupying the room does not have a large baggage.

Answer 6

(LB) LIGHT BAGGAGE

Question 7

The guest occupying the room does not have a baggage.

Answer 7

(NB) NO BAGGAGE

Question 8

A guest requested “no service” for the room.

Answer 8

(NNS) NO NEED SERVICE

Question 9

The guest is not expected to check out today and will remain at least one more night.

Answer 9

STAY-OVER

Question 10

The guest has departed, but the room has not yet been cleaned and not ready for new occupants.

Answer 10

ON-CHANGE

Question 11

The guest has requested not to be distributed.

Answer 11

(DND) DO NOT DISTURB

Question 12

A room attendant is currently cleaning the room.

Answer 12

CLEANING IN PROGRESS

Question 13

A guest is registered to the room, but the bed has not been used.

Answer 13

SLEEP-OUT

Question 14

The guest has left the hotel without making arrangements to settle his or her account.

Answer 14

SKIPPER

Question 15

The room has been cleaned and inspected and is ready for the arriving guest.

Answer 15

(VC) VACANT AND READY / VACANT AND CLEAN

Question 16

The room is vacant but has not yet been cleaned.

Answer 16

(VD) VACANT DIRTY

Question 17

Rooms kept under OOO are not sellable and are deducted from the hotel’s inventory.
A room may be out of order for a variety of reasons, including the need for maintenance, refurbishing, extensive cleaning, and the like.

Answer 17

(OOO) OUT OF ORDER

Question 18

Rooms kept under OOS are not deducted from the hotel inventory.
This is a temporary blocking and reasons may be a malfunctioning bulb fuse, TV remote not working, kettle not functioning properly, and the like.
These rooms are assigned to the guest once these small maintenance issues are fixed.

Answer 18

(OOS) OUT OF SERVICE

Question 19

The occupied room has been locked, which disallows the guest to reenter until he or she comes into contact with hotel staff to clarify his or her status

Answer 19

LOCK-OUT

Question 20

The guest made arrangements to settle his or her bills (and thus not a skipper), but has left without informing the front desk.

Answer 20

(DNCO) DID NOT CHECK OUT

Question 21

The room is expected to become vacant after the guest checks out.

Answer 21

DUE OUT

Question 22

The guest has settled his or her account, returned the room keys, and left the hotel.

Answer 22

(C/O) CHECKOUT

Question 23

The guest has requested and is being allowed to check out later than the normal or standard departure time of the hotel.

Answer 23

LATE CHECKOUT

Question 24

It is the same as “due out”, which means the guest would depart prior to the check out time of the following day.

Answer 24

(ED) EXPECTED DEPARTURE

Question 25

The room is double checked by the floor supervisor after the cleaning of the room attendant.

Answer 25

(I) INSPECTED CLEAN

Question 26

The room is occupied for free

Answer 26

COMPLIMENTARY