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Accommodation Operation > Important Questions > Flashcards

Important Questions Flashcards

1
Q

What is DNCO

A

Did Not Check Out
A room status term indicating that the guest has made arrangements to settle his bills but has left without informing the front office

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2
Q

What is FFC

A

Flowers, fruits and cookies

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3
Q

Back to back

A

Equal check ins and check-outs

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4
Q

Sizes of bed

A

Twin 75/39 inches
King 80/ 76 inches
Queen 79 /59 inches
Double 75/54

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5
Q

Types of pillows

A 
Feather
Polifill
Cotton
Latex
Polyester
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6
Q

Taski cleaning agents

A 
R1 Bathroom cleaner cum sanitizer
R2 Hygiene hard surface cleaner ( all purpose cleaner)
R3 Glass and Mirror 
R4 Furniture polish
R5 Air freshener
R6 Toilet bowl cleaner 
R7 Floor cleaner ( removal of oil and grease)
R8 Kettle Descaler 
R9 Bathroom and fittings cleaner
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7
Q

One par

A

Minimum number of supplies required for smooth functioning of a hotel for 1 day

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8
Q

Standard timings for cleaning room

A

Vacant - 7 to 10 mins
Occupied 20- 25 mins
Dirty / departure - 30- 40 mins

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9
Q

What is camouflage

A

It is to fill up the space with decorating with flowers

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10
Q

What is foilage / fillers

A

Leaves and small flowers to fill the bouquet space

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11
Q

What is budget

A

A plan of intended expenditure for a fixed period of time for the financial year prepared in advance

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12
Q

Points to be considered while handling complaints

A 
Showing empathy
Avoid arguing
Avoid excuses
Listen carefully
Give assurance to the guest that it will be taken care of
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13
Q

Brush up / tidy up service

A

Cleaning only used part of the room

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14
Q

Name disinfectant

A 
Phynol
Lizol 
Harpic
Sunny
Domex
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15
Q

Name a marble polish

A

Nobile

Taski

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16
Q

What is napery

A

Items like table cloth, napkins etc

17
Q

What is a Dutchess wife

A

Another term for the sewing kit provided as a guest amenity

18
Q

What is the fabric used for serviets( waiters cloth)

A

Damask

19
Q

What is condemned linen/ discarded linen

A

Discarded or condemned linen are items that are no longer useful in their present condition due to some irreversible damage such as a permanent stain or simply wear and tear.

20
Q

Hoovers

A

It is a vaccum cleaner

21
Q

What is snaglist

A

It is a worksheet prepared on the basis of a physical inspect of the property detailing areas and aspects to be renovated and giving details of the specifications and estimated cost of such renovations

22
Q

What is the purpose of gargle glass

A

Those glasses are meant to hold you toothbrushes, pastes, shaving razors, combs etc.

Accommodation Operation (2 decks)

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