Important Flashcards
Matrix Structure
–uses resources from over the company. Like a spider web connecting all teams and departments. Communication demands are higher, more messy.
Weak - more power than Functional.
Balanced - more power, balanced competing objections
Strong - PM in charge of the team, more authority than functional structures
Project management process groups
Initiating Planning Executing Monitoring & controlling Closing
Project Scope
the end result, what the customer sees
Product Scope
the back-end that the customer doesn’t see. I.e. 4x4’s for the building of a house, etc.
Create a WBS
Decompose project scope Deliverables-oriented Not activities list Project planning tools Visualizes the project -mapping otu phases and diff components Defines what’s in scope Deterrent to scope change
Attribute Sampling
results either conforms or does not conform
W. Edwards Deming - leader in quality management
Deming cycle focuses on continuous process improvement in which quality must be continuously improved in order to meet customer needs.
Post WW2 - China - improve quality
Joseph M Juran - leader in quality management
Juan Trilogy breaks quality management into quality planning, control and improvement.
Philip Crosby - leaders in quality management
Quality is conformance to requirements rather than a measure of how good a product or service is.
Genichi Taguchi - leader in quality management
Taguchi method emphasizes that quality should be designed into the product; factors that cause variation can be identified and controlled
William (Bill) Smith, Jr
Six Sigma emphasizes responding to customer needs and improving processes by systematically removing defects.
Formal quality approaches
ISO program
Six Sigma
Total Quality Management
Manage Quality: Key Tools & Techniques
Checklist Alternatives analysis Document analysis Process analysis Root cause analysis (RCA) Matrix diagrams Scatter diagrams Cause-and-effect diagrams Flowcharts Histograms
Examining a Control Chart
Upper Spec - answer 1,000 calls out of 1,000
Upper Control Limit - 975 calls
Mean - 950 calls
Lower Control Limit - 925 calls
Lower Spec - answer 900 calls out of 1,000
communications channel formula
N(N-1)/2 where N represents the number of stakeholders.
Project glossary
defines the jargon and abbreviations.
Pure Risk
a chance that someone could get injured on your project due the work being completed.
Delphi technique
The risk analysis term describes rounds of anonymous surveys to build consensus on risk
Integrated change control
examines the change and how it affects all parts of the project.
Project Transition Plan
the product is transferred to the stakeholders on schedule.
Tight Matrix
a Scrum project and all of your team is located in one room for the project duration
Tuckman Team Development Model in order
Forming, Storming, Norming, Performing, Adjourning.
Time and materials contract
Time and materials contract requires the buyer to pay for cost overruns on the materials and the time invested in the project work.
fixed fee contract
A fixed fee contract provides a lump sum to complete the contract; the seller absorbs any cost overruns.
RAG
RAG rating defines the status of each report component as red (bad), amber (OK), green (good).
Scope validation
the inspection at the end of phase or project by the customer is called scope validation.
Iron Triangle of Project Management
the three constraints are time, cost, and scope.
Variance analysis
Variance analysis examines the degree of variance, causal factors, and makes recommendations regarding the variance.
Burndown chart
this chart shows the burning down the number of tasks per iteration or per project. Shows ideal and actual effort by project team.
Scope validation
the customer-driven inspection process for acceptance is scope validation.
Parkinson’s Law
“Work expands so as to fill the time available for its completion.”
Which of the following project management tools will display the project workflow from start to completion and in the order in which the activities should happen?
Project network diagram
Project network diagram (PND)
A project network diagram (PND) visualizes the activities within the project from start to completion. It illustrates activities’ successors and predecessors. The project network diagram is the ideal tool to display the flow of the project activities, not a flowchart, Pareto chart, or control chart; these are most often used in quality control.
