Importance of Good Customer Service Flashcards
Why is being friendly an important skill to a good retail assistant / front of the house staff?
It makes the customer feel relaxed and that the sales assistant / front of the house staff is interested in the customer.
Why is being patient an important skill to a good retail assistant / front of the house staff?
The customer may not know what he / she wants and may take a long time choosing especially if it is an expensive purchase.
Why is good product knowledge an important skill to a good retail assistant / front of the house staff?
The customer feels confident that the sales assistant knows what he / she is talking about OR
the product may be complex and the customer may require service and information.
Why is being helpful an important skill to a good retail assistant / front of the house staff?
The customer may want advice or not know what to buy.
Why is being courteous an important skill to a good retail assistant / front of the house staff?
The customer will want to be treated with respect.
Why is it important for a retail assistant / front of the house staff to have good communication skills?
The sales assistant can then respond appropriately to the customer.
Why is being tactful an important skill to a good retail assistant / front of the house staff?
The customer will not be offended, especially when he / she has purchased something that is not suitable.
Why is being enthusiastic an important quality of / skill to a good retail assistant / front of the house staff?
The customer will then think that the sales assistant / front of the house staff likes the job he / she is doing.
