Implementation Strategies (15%) NON-SCENARIO

Question 1

What feature license should be used to grant selected users article management permissions in an Enterprise edition org?

Answer 1

Knowledge User

Question 2

What are some components of a project plan?

Answer 2

Purpose
Scope
Risks
Milestones
Deliverables List
Roles and resources
Training a communications plan

Question 3

Testing including UAT, SIT, Performance, and End-to-end are activities performed in what implementation phase?

Answer 3

Validation

Question 4

What are Alpha and Beta reviews?

Answer 4

Confirm configuration and demonstrate how it will be used

Question 5

Which are the best tools to be used for metadata migration from Sandbox to the Production org?

Answer 5

Changesets

Visual Studio Code

Question 6

Which tools can be used to import Cases and Assets data?

Answer 6

Data loader and third party tools like dataloader.io and jitterbit data loader

Question 7

Which Service Cloud licensing options are available for contact centers?

Answer 7

Salesforce Essentials
Lightning Professional
Lightning Enterprise
Lightning Unlimited

Question 8

Which software development methodology follows an incremental and iterative approach?

Answer 8

Agile

Question 9

How often can requirements be changed if a project team utilizes the waterfall model for application development?

Answer 9

Requirements remain the same throughout the project