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ServiceNow: Project Portfolio Implementation (CIS-PPM) > Implementation Overview (2%) > Flashcards

Implementation Overview (2%) Flashcards

• PPM Business Outcome Model • PPM Personas • Now Create Methodology

1
Q

Installing the PPM Standard plugins integrates which applications?

A
  1. Idea
  2. Demand
  3. Project (includes the Portfolio & Program Management modules)
  4. Resource
  5. Timecard
  6. Cost
  7. Financial Planning
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2
Q

What allows customers to provide functional and data separation of the applications between different teams in the organization?

A

Teamspace

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3
Q

What is the maximum number of Teamspaces that can be installed?

A. 1
B. 5
C. 10
D. 25

A

B. 5

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4
Q

Ideas can be configured with Teamspace through the _________ Management application.

A. Innovation
B. Incident
C. Demand
D. Resource

A

A. Innovation

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5
Q

What application provides an agile software development environment for product-based or project-based efforts, using the scrum framework?

A

Agile Development 2.0

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6
Q

What streamlines the management of the testing process for either testing with Agile Development 2.0 and/or outside of Agile Development 2.0?

A

Test Management 2.0

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7
Q

What allows customers with complex organizations to achieve the benefits of Lean-Agile software and systems development at scale?

A

Scaled Agile Framework (SAFe)

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8
Q

What allows customers to plan and manage investments by allocating funds to different entities (i.e portfolios, programs, projects, demands, epics, etc.) and prioritizing investments based on business needs and strategic objectives?

A

Investment Funding for PPM

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9
Q

What allows the intake of ideas through the Idea Portal?

A

Innovation Management

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10
Q

What lets portfolio managers create scenarios (collections of projects and demands) for a single fiscal year or multiple years, after analyzing utilization of resources against available capacity?

A

Scenario Planning for PPM

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11
Q

What questions can Performance Analytics help PMO answer?

A
  1. What is the past performance trend on project completion?
  2. Have we achieved our KPI’s?
  3. What is the estimated cost by expense type over time?
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12
Q

What 5 areas are associated with the PPM Business Outcome Model?

A
  1. Aligning Strategy
  2. Managing Outcomes
  3. Adapting Plans
  4. Scaling Work
  5. Managing Applications
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13
Q

What are some benefits of using ServiceNow’s Now Create Methodology? (select all that apply)

A. All information is stored in the customers instance providing a historical record.
B. All people working on the project are “speaking the same language.”
C. It gives control to the implementation team to do what they believe is the best thing for the customer.
D. Utilizes the platform cutting down on spreadsheets, emails or multiple applications.
E. Allows the customer to configure the system making them independent.

A

A. All information is stored in the customers instance providing a historical record.

B. All people working on the project are “speaking the same language.”

D. Utilizes the platform cutting down on spreadsheets, emails or multiple applications.

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14
Q

What are the five stages in ServiceNow’s Now Create Methodology?

A
  1. Initiate
  2. Plan
  3. Execute
  4. Deliver
  5. Close
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15
Q

What is included in the ‘Initiate’ stage?

A
  1. Transition
  2. Mobilize
  3. Prepare
  4. Conduct
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16
Q

What is included in the ‘Plan’ stage?

A
  1. Workshop
  2. Processes
  3. Issues Addressed
  4. Backlog
  5. Release Planning
  6. Update
17
Q

What is included in the ‘Execute’ stage?

A
  1. Configure
  2. Agile
  3. Engagement
  4. Reporting
18
Q

What is included in the ‘Deliver’ stage?

A
  1. UAT
  2. Training
  3. Go-Live
  4. Support
  5. Transition
19
Q

What is included in the ‘Close’ stage?

A
  1. Feedback
  2. Summaries
  3. Assessments
20
Q

What capability enables behavioral and data separation of PPM applications between different teams across the enterprise?

A. Governance, Risk and Compliance
B. Portfolio Management
C. Teamspace
D. Agile Development

A

C. Teamspace

21
Q

Which applications are automatically activated as part of the Project Portfolio Management Standard plugin?

A. Agile Development 2.0
B. Project Management
C. Resource Management
D. Test Management 2.0

A

B. Project Management

C. Resource Management

22
Q

Where would you go to find additional training on ServiceNow’s Now Create Methodology?

A. ServiceNow website
B. Community
C. Now Learning

A

C. Now Learning

ServiceNow: Project Portfolio Implementation (CIS-PPM) (9 decks)

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