ILA-LPM D Flashcards
What is the main goal of in-force management?
- get more profit out of in-force business (don’t just try to sell more business)
List 6 levers for effective in-force management
- Steering liability portfolios to support strategic ambitions and financial targets
- Improving persistency
- Improving claims management
- Adjusting asset management subject to regulatory constraints and risk appetite
- Optimizing capital
- Increasing operational efficiency (reducing costs)
List the 8 steps for applying a holistic in-force steering framework
- Set financial targets
- Determine constraints
- Project future market conditions
- Identify opportunities and rank by attractiveness
- Specify target liability portfolio
- Manage asset portfolio
- Optimize capital structure
- Verify that constraints are met
Describe ways that insurers can re-design products and develop services to manage in-force blocks
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Align product strategy to cope with changing market conditions
- Lower/abolish guaranteed benefits
- Shift interest rate and market risks to policyholders with unit-linked products
- Reprice biometric risks (mortality)
- Prepare for rising interest rates (shock lapses)
- Develop new services to improve consumer value (e.g. wearables)
Define cross-selling and up-selling and list their benefits and challenges
- Cross-selling – selling a new product to an existing customer
- Up-selling – upgrading an existing customer’s product
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Benefits:
- Cross/up-sell when policyholder reports a claim
- Reduce costs/prices by targeting good risks
- Diversify underwriting risks
- Challenges: fragmented IT, silos, insufficient demographic info
List 3 solutions for reducing the risk in unprofitable blocks of business
- Adjust non-guaranteed elements (dividends, crediting rates, premiums)
- Exchange/conversion programs
- Buyout programs (buy back unprofitable products)
List 4 options for dealing with unprofitable or non-core run-off business
- Retain and run off to expiry
- Outsource to a third-party administrator (TPA)
- Reinsure with maintained or outsourced administration
- Sell block
Also, try to recall or list out pros and cons of each of these!
Describe 5 methods for improving persistency on in-force blocks
- Response levers: premium holidays, discounts, exchanges
- Gradual transitions to ART for term business
- Behavioral economics: understand consumers’ evolving needs
- Predictive analytics is promising for the future
- Increase customer engagement (mobile, social media, etc.)
List at least 4 methods for improving claims management
- Increasing process efficiency with automation
- Enhancing claims experience: easy, effective, and timely
- Improving fraud prevention and detection: notifications, training
- Claims analytics improvements: easier data collection and predictive modeling
- Health recovery and job reintegration: LTC/disability claimants
- Nudging health-related behaviors: text reminders, behavioral economics
List ways that insurers can adjust asset management for in-force blocks
- Improve asset-liability duration match
- Hedge investment risks with derivatives
- Invest in higher-yielding assets
- Alternative investments (private equity, hedge funds)
- Less liquid asset classes (RE, infrastructure, CMTGs)
- Lower-rated bonds (BBB corporates, etc.)
List 2 ways that insurers can optimize capital on in-force blocks
- Stabilizing Cash Flows and Earnings
- Freeing Up Trapped Capital
Describe ways that insurers can optimize capital on in-force blocks
- Stabilizing Cash Flows and Earnings
- Transferring mortality/morbidity risks – reinsurance, cat bonds
- Reinsure longevity risk on life annuities
- Transferring lapse risk – VIF solutions, non-proportional lapse risk reinsurance
Describe ways that insurers can optimize capital on in-force blocks
- Freeing Up Trapped Capital
- XXX/AXXX excess reserve financing
- Monetize VIF or sell block
Describe ways that insurers can increase operational efficiency for in-force blocks
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Modernize the IT landscape
- Overhaul IT core system
- Increase process automation
- AI solutions: product design, customer relations
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Possible ways of optimizing operations
- Outsourcing
- Transferring operations to lower cost offshore captives or reinsurers
List the 3 sources of mortality volatility
- Trend risk
- Basis risk
- Long-term underwriting risk
Describe the 3 sources of mortality volatility:
- Trend risk
- uncertainty in future mortality improvement driven by 3 factors:
- Long-term trends (changes in medical practice, society, economy, environment, etc.)
- Annual volatility (extreme weather, disease, etc.)
- Correlation between long-term and annual trend volatility
Describe the 3 sources of mortality volatility:
- Basis risk
- uncertainty in the assumed mortality level
- Higher uncertainty in best estimate = higher basis risk
Describe the 3 sources of mortality volatility:
- Long-term underwriting risk
- uncertainty in 3 factors:
- Initial select period
- Length of grading off period for preferred or substandard
- Ultimate mortality level
Formula for the mean cost of mortality volatility using IRR
= Deterministic IRR - Stochastic Mean IRR
*Deterministic does not capture tail asymmetry (overstates expected profits)
Formula for the mean cost of mortality volatility using distributable earnings
= Deterministic PV(DistEarn) - Stochastic Mean PV(DistEarn)
*Deterministic does not capture tail asymmetry (overstates expected profits)
Describe the importance of stochastic modeling when quantifying a mortality/longevity hedge between a term product and a single premium immediate annuity
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Combined deterministic IRR does not reflect diversification
- ≈ weighted average of term and SPIA IRRs
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Combined stochastic IRR > either standalone IRR
- Reflects mortality/longevity hedge
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Stochastic analysis shows conservatism in deterministic margins
- Can allow insurer to adjust deterministic margins based on risk appetite
Describe how to quantify diversification savings with a mortality/longevity hedge
- Diversification Savings =
Combined PVDE - (Standalone Term PVDE + Standalone SPIA PVDE)
- Diversification savings increase near the tail
- Increasing SPIA volume increases diversification savings
List 4 common GLWB product designs
- No Ratchet
- Lookback Ratchet
- Remaining WBB Ratchet
- Performance Bonus
Describe common GLWB product designs:
- Performance Bonus:
- WBB decreases with withdrawals but never increases