Ife Flashcards
What does SWOT stand for and why use it
Strengths, Weaknesses, Opportunities, Threats
Use it to analyse factors that might effect a business
What is a strategy
Define the overall long term direction an organisation is going to achieve it’s mission
Name 4 different types of organisational structure
Geographical
Functional
Product
Matrix
What is decentralisation
Transfer of authority and power for planning and decision maker from higher to lower levels of organisational control
What are the advantages of centralisation?
Senior managers have greater control so less likely to become a collection of separate parts.
Standardised procedures, budgets etc
Ensures consistency
Can prevent silo mentality
Experienced senior managers make better decisions
What are the advantages of decentralisation
Senior managers can focus on most important decisions
Empowerment can increase motivation
Can help train junior managers
Better decisions for the geographical area
Enables departments and employees to respond faster to change
Why are organisational structures important.
Faster decision making as staff know what their role is
Better communication
Departments working together
Tasks not duplicated
Helps ideas be shared
What are the building blocks of effective performance management?
Vision to stretch and motivate the organisation
A set of performance measures and targets
Ownership of the targets
Performance review
Motivation to encourage and support staff
What does the acronym SMART apply to? And what does it stand for
It applies to targets
Specific
Measurable
Achievable
Realistic/Relevant
Timebound
How can you ensure an employee understands their role?
Providing a clear job description
Individual instructions
Team briefing
Constructive suggestions, advice and guidance
Give feedback daily
Have appraisals
Manager’s must do what 3 things according to John Adair?
Ensure the task is completed
Build and maintain effective teams
Develop individual employees
How can you ensure health and safety is paramount?
Clear procedures and policies
H&S inspections of equipment
Recognition and elimination of hazards
Safe person concept
Maintain equipment
Good housekeeping
Define hazard
Something with the potential to cause harm
What is the safe person concept
Fire grounds are hazardous
So the safety of an individual is developed rather than a safe working environment
This includes safe systems of work, training, equipment, information, PPE
What is the difference between a manager and a leader
Manager’s - get things done (planning, organising, directing and controlling)
Leaders - influence others to achieve goals and ensure there is harmony within the organisation. ( Showing, listening, caring and sharing)
Name 4 types of leadership and briefly explain each one
Autocratic - high level of power over staff, tells you what to do.
Bureaucratic - work by the book, staff should rigidly follow procedures
Charismatic - personality results in enthusiastic staff
Democratic - invite other to express their views then makes the final decision
Laissez-faire - leave employees to get on
What is Maslow’s Hierarchy of Needs
A theory that the process of satisfying human needs is continuous
From bottom to top:
Basic needs - food, water
Safety - job security
Social needs - friendship
Self esteem recognition
Full filing full potential
How can you motivate staff?
Be motivated yourself
Provide a vision
Give staff a challenge
Ensure staff have right resources
Be centered on people and relationships
Treat staff with respect
Listen to staff
Help staff learn
Encourage staff to welcome difficulty
Encourage teamwork
Be clear
Recognise good work
Use job enrichment
Use job rotation
What is a use pneumonic when briefing staff
SMEAC
Situation
Mission
Execution
Ask questions
Confirm
What are barriers to effective communication
Jargon
Noise and physical distraction
Language barriers
Emotional state of receiver
Distrust
Wrong channel and location
No opportunity to feedback
What is participatory budgeting?
Initiative found in some public services which enables local communities to be directly involved on what should be with spending priorities for public services
What are the benefits of participatory budgeting?
Gives people feeling of ownership
Can enable hard to reach groups to feel involved.
Good engagement with local people
Can be more cost effective
Uses local knowledge
Can result in stronger community leadership
