IDEALS

Question 1

4 Stages of the scale of feedback

Answer 1

Reversal, Developmental, Average Teacher Effects and Zone of enhanced achievement

Question 2

What does the Self Determination Theory predict that intrinsic motivation is stimulated by?

Answer 2

Feeling competent, Autonomy and Relatedness

Question 3

4 Types of Feedback from ‘Hattie and Timperley’

Answer 3

Task focused, Process focused, Self-regulated focused and Person focused

Question 4

Who made the models of feedback?

Answer 4

Boud and Malloy

Question 5

3 strands of professionalism

Answer 5

Behaving responsibly, Self awareness and Demeanor, Moral values and Motivation

Question 6

Theory behind behaving responsibly

Answer 6

Theory of Planned Behaivour

Question 7

Advocacy definition

Answer 7

Speaking up for someone else in particular someone with little power

Question 8

Direct advocacy

Answer 8

Interests of individual patients or specific groups

Question 9

In-direct/ Public/ Social advocacy

Answer 9

Seeking changes to the system to benefit patients generally

Question 10

Information Governance Definition

Answer 10

A framework to bring together all of the requirements, standards and best practice that apply to the handling of information

Question 11

Principles of Information Governance

Answer 11

Secure and confidential, fair and efficient, accurate and reliable, effective and ethical and appropriate and lawful

Question 12

Caldicott Guidelines

Answer 12

Justify the use, only use when absolutely necessary, use the minimum required, strict need to know basis, understand your responsibility and comply with the law

Question 13

Define Effective Leadership

Answer 13

Have the ability to work with others to bring about change which produces improved results

Question 14

Daniel Goleman Competency framework

Answer 14

Transformational leadership - Self awareness, self management and relationship management

Question 15

Supporting Leadership

Answer 15

High supportive and Low directive

Question 16

Delegating leadership

Answer 16

Low supportive and Low directive

Question 17

Coaching leadership

Answer 17

High directive and High supportive

Question 18

Directing leadership

Answer 18

High directive and low supportive

Question 19

HCAI

Answer 19

Developed as a result of direct contact with healthcare setting

Question 20

5 interventions for preventing HCAI

Answer 20

Hospital environmental hygeine, Hand hygeine, PPE, Safe use and disposal of sharps, Principles of asepsis

Question 21

Interventions for C-diff

Answer 21

SIGHT - Suspect, Isolate, Gloves, Hand washing and Test the stool

Question 22

Root cause analysis

Answer 22

Systematic analysis of all the factors leading to an error

Question 23

3 Basic principles of RCA

Answer 23

React, Record and Respond

Question 24

Factors in Fishbone analysis

Answer 24

Patient, Individual, Task, Communication, Team and social, Education, Equipment, Working condition

Question 25

PACE

Answer 25

Probe, Alert, Challenge, Emergency

Question 26

Quality Improvement

Answer 26

Commitment to continuously improving quality of healthcare

Question 27

Principles of QI

Answer 27

Eliminate inappropriate variation, Document any change

Question 28

3 Measurements of QI

Answer 28

Outcome, Process and Balance

Question 29

PDSA Cycle

Answer 29

Plan, Do, Study, Act

Question 30

Adverse events Iceberg

Answer 30

Serious errors are tip of the iceberg

Question 31

Hazard v Risk

Answer 31

Hazards are things that could cause harm. The risk is the likelihood that an incident will occur and how bad the consequences would be

Question 32

SBARR

Answer 32

Communication tool - Situation, Background, Assessment, Recommendations, Review/Response

Question 33

3 Conditions for good situational awareness

Answer 33

Perception, Comprehension and Projection

Question 34

Consent

Answer 34

Patients have fundamental legal and ethical right to make their own decisions

Question 35

3 requirements for valid consent

Answer 35

Be competent, Have recieved sufficient evidence and not be acting under duress

Question 36

Explicit v Implied consent

Answer 36

E: Articulated agreement - Orally/ In writing. I: Agreement signaled by the behavior

Question 37

Delegated consent

Answer 37

Consent taken for a procedure by someone not competent to carry out the procedure

Question 38

5 Principles of the Mental Capacity Act

Answer 38

1) Presumtion of capacity 2) Supported participation in decision making 3) A right to make unwise or eccentric decisions 4) Best interest 5) Least restrictive alternative

Question 39

Crude mortality rate

Answer 39

Number of deaths occured divided by number of admissions to a healthcare provider

Question 40

Hospital standardised mortality ratio

Answer 40

Based on a subset of diagnoses and many factors taken into account

Question 41

Summary Hostpital Mortality Indicator

Answer 41

Derived from all admissions to a secondary car organisation and includes all deaths at 30 days

Question 42

Kubler Ross's Morale Change Curve

Answer 42

Shock, Denial, Frustration, Depression, Experiment, Decision and Integration

Question 43

Kotter's 8 Steps to successful change

Answer 43

``` Urgency Guiding coalition Clear shared vision Communicate the vision Empower the people Create short term wins Consolidate and build on gains Institutionalize the change ```