ICS Chapter 5

Question 1

Proper communication techniques

Answer 1

• Use proper language
• Ask open-ended questions
• Be approachable
• Perform active listening
• Give feedback
• Accept feedback

Question 2

Types of backup

Answer 2

• Image level backup
• File level backup

Question 3

Explain Image level backup

Answer 3

• This backup that incorporates everythings that in particular server or device and creates a single image from all of that data.

Question 4

Explain file level backup

Answer 4

• Simply copying the important files that are stored on that device.

Question 5

Types of documentation

Answer 5

• Security policy
• Company regulations
• AUPs

Question 6

3 main backup strategies

Answer 6

1. Full backup
   - Backs up all data
2. Incremental backup
   - Only backs up files added or changed since last backup
3. Only backs up files
   - Since last full backup

Question 7

Advantages of Inkjet printers

Answer 7

• Initial low cost
• High resolution
• Quick to warm up

Question 8

Disadvantages of inkjet printer

Answer 8

• Nozzles are prone to clogging
• Ink cartridges are expensive
• Ink is wet after printing

Question 9

Advantages of Laser printers

Answer 9

• Low cost per page
• High ppm
• High capacity
• Prints are dry

Question 10

Disadvantages of Laser printers

Answer 10

• High-cost startup
• Expensive toner cartridges

Question 11

Advantages of Thermal printers

Answer 11

• Longer life
• Quiet operation
• No cost for ink or toner

Question 12

Disadvantages of Thermal Printers

Answer 12

• Paper is expensive
• Paper has a short shelf life
• Images are poor quality

Question 13

Advantages of Impact printers

Answer 13

• Uses cheaper ink than inkjet or laser print
• Uses continuous feed paper

Question 14

Disadvantages of impact printers

Answer 14

• Noisy
• Low-resolution graphics
• Limited color capability