ICA Flashcards
A
Acronyms as TMI (too much information) or LOL (laugh out loud) can confuse/ annoy e-mail recipients.
B
Be sure to double-check the address to which you are sending.
C
Cluttered e-mails. waste time and effort.
D
Default settings are the best choice when e-mailing someone whose technology tools are unknown to you.
E
Excessive punctuation should be avoided!!!
F
Flaming– sending an angry e-mail - is always unacceptable
G
Grammar counts
H
Humor, sarcasm, or irony easily can be misinterpreted in an e-mail, where the tone of your voice is lost
I
Include a subject line in all e-mails that will be meaningful and memorable to both you and the recipent.
J
Judgement is essential when forwarding e-mails.
K
Keep the body of your e-mails short and to the point
L
Limit each line of an e-mail to fewer than 75 characters
M
Mind your manners
N
Never send anything by e-mail that you would not want made public
O
Opening an unexpected attachment can be dangerous
P
Publicizing someone else’s e-mail address without their permission is an invasion of their privacy
Q
Quick! Get to the point!
R
Replying to spam- even to unsubscribe- confirms to the spammer that your e-mail address is active, and results in even more spam
S
Scheduling an email to be sent at a future date/ time is a valuable formatting feature.
T
Time matters. Reply to e-mails within 24 hours, if possible. When sending the email, use the “request read receipt” feature.
U
UPPERCASE WORDS LOOK LIKE SHOUTING.
V
Very large files or attachments can crash recipients’ e-mail programs- or worse, their servers. Send a website address instead- or ask the recipient’s permission to send the file
W
Warning about hoaxes, computer viruses, or other “urgent” may be false
X
eXert caution when opening links within an email.. someone may be phishing for your personal information/
Y
Your tone in an e-mail should reflect who the recipient is, not the communication medium you’re using. While an informal tone is appropriate for a friend, a more formal tone should be used otherwise.
Z
Zip your lip! E-mail is personal correspondence. You should never- without permission from the sender- quote publicly from, or forward to a public forum. a private e-mail sent to you.
