I (nformative) B (bull) S (shit) Flashcards

1
Q

Strategy as plan, pattern and position (Mintzberg 1987; S).

A

Plan

1) Consciously intended course of action to deal with a situation”
2) Made in advance of the actions to which they apply
3) Developed consciously and purposefully
4) Sometimes: Stated explicitly
5) Fit between internal capabilities and external possibilities: assessment of competitive advantage /strengths
6) Unique to each organization

Intended Yes
Emergent No
Realised (or unrealised): Not necessarily
Framework: Swot, Regional strategies scenario planning

Ploy
1) Maneuver that outwits opponent
2) All warfare is based on deception
Intended Yes
Emergent No
Realised (or unrealised): Not necessarily
Framework:  ?

Pattern
1) Strategy as a pattern in a stream of the actual actions
2) Consistency in behaviour
3) Focus on core competency (intention to consistency)
4) Uncovering the core
5) Descriptive, not prescriptive
Intended Not necessarily
Emergent Yes
Realised (or unrealised): Realised
Framework: Upsalla, Internationalization process model

Position

1) May overlap with preceding P’s: Also develop before we implement it
2) difference: only small number of strategies to choose from (small number that makes sence for company/industry/environment(
3) Compete in the niche that generates rent (niche=a place with economic profits according to Mintzberg)
4) Strategy=mediating force matching organization to environment. I.e. Linking internal competencies with external environment (based on core competencies and environment, where do we want to play?)
5) Playing in a niche to avoid competition
6) Means of locating an organization in an environment
7) Outside-in view on strategy
8) Position can be preselected through plan/ploy or can be reached through pattern

Intended Yes
Emergent ?
Realised (or unrealised): Yes
Framework: 
- Generic strategies(market scope vs. competitive advantage: focus, cost leadership, differentation), 
  • Five forces (1.
    rivalry, 2. Threat of new entrants, 3. Suppliers, 4. Customers, 5. Threat of Substitute Products)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Strategy as configuration / learning (S).

A

Organization is viewed as a configuration of its characteristics
Company’s strengths or weaknesses are determined in the context of a problem
Thus, whether competencies are good/bad for a particular strategy is relative to the problem
Strategy maintains stability and recognizes the need for change (major transformations e.g. structure changes)
Close link between formulation and implementation
Centralized power, flexible organization (start-ups as an example: founders create and implement strategy
Frameworks: Resource-based view, Dynamic capabilities, Organizational structure and strategy (Role of structure)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Multinational company (S).

A

A firm that has business activities abroad

Why care? – Global FDI increases exponentially, multinationals have been responsible for this

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Drivers of company internationalization (Hitt et al. 2016; S).

A

Need of specialized assets (resources)
Capability building (capability to build new capabilities to compete)
Intense competition at home (retaliation?)
Economic growth
Globalisation (respond to competition)
Diversification (reduce risk)
Economies of scale/scope
Location advantages
Experimental learning
Technology (scalability – born global)
International experience of founders “born globals”
Internationalisation experience
Distance between home and target countries (culture and institution)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Drivers of globalization (S).

A

Technology (Ease of communication) (World Wide Web)
Transportation time dramatically reduced
Market liberalization (Trade and Resource movements)
Global products and customers
Global competition
Political changes
Convergence of tastes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Semi-globalization / regionalism (S).

A

We’re not that global, we are regional
Emergence of regional blocs stalls globalization
Cross-border economic integration is regional
Advantage: Scale & scope without the risks of global operations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Difference between product and competitive strategies (S)

A

Product strategies: Choices regarding a company’s product line in different geographical markets
Product mix vs. product adaptation (Coca cola: Adapts the sugar level in core product, but also offers different product mixes in different countries (pink/green/purple etc)
Local responsiveness (customer tastes/needs/norms differ)
Global integration (Standardize, when little variation in customer preferences, , cross-country arbitrage cost-saving: scale and scope advantages,)
Competitive strategies: Analyzing sources of competitive advantage, and locating parts of the value chain in markets that offer the best opportunities for the company to enhance its competitive position
Sources of corporate competitive advantage:
Location advantages
World-scale volume
Global brand
Access to supply and distribution channels

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Global competition vs. global business (Hamel & Prahalad 1985; S)

A

Global competition
Companies pursue global brand, distribution channels
Battle global competitors
Companies can cross-subsidise national marketshare in pursuit of global brand and distribution positions
If you are not present on given market, global competitor cross-subsidies from that market
Global business
the minimum volume required for cost efficiency is not available in the company’s home market
Global investments are made to achieve scale & cost efficiency, since not available in the home market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Product adaptation vs. product mix (S)

A

Adaptation: Altering products to fit tastes (n.b. decoupling point)
Mix: Offering different combination of products
Example: (Coca cola: Adapts the sugar level in core product, but also offers different product mixes in different countries (pink/green/purple etc)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

When to pursue global integration and when local responsiveness (S)

A

Case for local responsiveness: when customer tastes and preferences differ or when it is too expensive to coordinate, OR legal requirements (due to shipping costs etc., McDonalds)
National or regional differences in customer needs
Differences in cultures/tastes; norms
Locally made products, import substitution
→ Tailored products/services
Case for global integration: when cost pressure is high (we need benefits of EOScale), no to little variation in preferences (Commodities, transportation, Apple)
Standardized products and marketing
Little variation in customer preferences
“Cross-country arbitrage” to drive down↓ costs or heighten ↑ quality
→ Scale and scope advantages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Multicountry vs. global competitive strategy (Whirlpool case; S)

A

Multicountry (aka multidomestic) competition
Each country market is self-contained
Different customer preferences, competitive positions, …
For an MNC, competition in each market is independent from the other markets (different product offerings, rivals)
Global competition
Prices and competitive positions strongly interlinked across markets
Same competitors in many markets
MNC’s advantage stems from worldwide operations
Home base + other countries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

3 global competitive strategies and rationales for each: a) building global presence, b) defending domestic position, c) overcoming national fragmentation (Hamel & Prahalad 1985; S)

A

Build global presence
Achieve capability to make & sell globally
Cross-subsidize important markets
Reduce competitor’s margins to stymie R&D
Gain first-mover advantage
1) access volume, 2) cross-subsidise to win world, 3) redefine cost/volume relationships, 4) first-mover advantage, 5) low-cost sourcing from location advantages
Defend domestic position (=by going global, so I can lower my price eventually),
Gain ability to retaliate
1) Spread costs, 2) gain retaliatory capability 🡪 by gaining cross-subsidising capability from other market
Overcome national fragmentation
Look at entire value chain as rationalize what make sense to do and what doesn’t make sense
1) Reduce costs at national subsidiary, 2) rationalize R&D and manufacturing, 3) distribute decision-making across subsidiaries (so HQ doesn’t decide everything)
Example: open R&D in Holland to catch clever students, even though we did not have operations in Holland before = global competitive strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Regional strategies I: a) home base, b) portfolio, c) hub (Ghemawat 2005; S).

A

a) Home base:
Up-stream activities and support activities are in home-base (centralized: R&D, Manufacturing, Sales), but down-stream are also internationalized (sales divisions)
Global integration, centralization, EOS,
Advantages: relatively low risk, works well when the economic concentration outweigh the economics of dispersion
Disadvantages: high shipping costs from home region, running out of room to grow
Example: Zara everything in northern Spain
b) Portfolio:
Up-stream activities and support activities are in home-base (centralized), but some up-stream activities, e.g. manufacturing are together with sales(down-stream) internationalized.
Advantages: Fast-to-market growth in non-home market, significant home position that generate large amount of cash, the opportunity to average out economic shocks and cycles across regions, matching currencies (economic exposures minimized)
Disadvantages: Takes time to implement, struggle to deal with rivals in nonhome regions, high risk in FDI
Example: Toyota who established in US, but took decades. GE that established in EU, but could not compete with rivals
c) Hub:
Strategy for companies seeking to add value at the regional level
Multiple home-regions, some as stand-alone divisions, (up-stream activities the same in different regions) and multiple foreign regions (with only sales (downstream))
Spread fixed costs (that aren’t justifiable for a single country) among several countries in a region
Often involves transforming a foreign operation into a stand-alone unit (Hub)
Hubs can be very independent of eachother
Purest form: Multi-home-base. Regional HQ’s is a minimalist version of the hub strategy
Challenge: achieving balance between customization and standardization.
Example: Toyota when they make car design exclusive to certain regions, Zara if they established a hub in China, to serve Asian region

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Regional strategies II*: d) platform and e) mandate (Ghemawat 2005; S).

A

d) platform
Regions add customization
Up-stream activities(manufacturing) in the value chain are shared and consolidated.
Cost-efficiency: allowing customization a top of common platforms (decoupling points)
Ideally invisible to company’s customers (example: shared service center)
Example Platforming runs into difficulties when managers take standardization too far
Example: Ford combining the European and US operation, which destroyed the European market (since US fuel is cheaper, thus they want bigger cars)
Benneton shirts
e) mandate
Regions supply particular products
Cousin of platform strategy (regions specialize as well as have scale)
Mandates/Centers of excellence that are responsible for suppling particular products or perform particular roles for the whole organization
and have decision-making power
Need global network to succeed
Roles & products are different by region but are used throughout the organization
Unlike in “Hub”, which are used within the region
Pit-falls: 1) too much power → highjacking of overall strategy, 2) specialization to the extreme creates inflexibility (disruption of single location fucks entire network) 3) broad mandate cannot handle variation in local markets

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

4 subsidiary roles (Bartlett & Ghoshal 1986; S).

A

Strategic leader: Subsidiary serves as a partner to the HQs and develop and implement strategy

Contributor often in R&D in cluster even though market is unimportant
Risk of subs. to focus on local tasks and priorities that are not important for the overall global strategy (–> Should be channels toward corporate important projects)

Implementer: Just enough competence to maintain its local operation.
Efficiency is key
Most national units of most companies are given this role

“Black hole” needs to be developed
Corporate espionage to exploit learning potential (McDonalds vs. Burger King)
Or Strategic alliance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Value of competencies of upstream vs. downstream subsidiaries for the organization (S).

A

Upstream competence: “Universal” (transferable to other markets, can be centralised)
→ subsidiary with this competence is more valued
R&D
Manufacturing

Downstream competence: Competence is local-for-local (highly contextualized)
→ subsidiary is less valued
Marketing
Sales

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Hierarchy vs. heterarchy (Birkinshaw & Morrison 1995; S).

A

Hierarchy (LOW autonomy): Critical resources located at the top. Control and monitoring of subsidiaries. Strategic decision making made by the HQ. Less lateral communication, brings transaction cost down.
Heterarchy (HIGH autonomy): Resources widely dispersed between HQs and subsidiaries. Strategic decision making and initiative also made on subsidiaries level. Control to a higher degree through norms, and not with calculative measures: More lateral communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Subsidiary autonomy defined (S).

A

The ability of units and sub-units “to take decisions for themselves on issues that are reserved to a higher level in comparable organizations” (Brooke 1984)
The degree to which the foreign subsidiary of the MNC has strategic and operational decision-making authority (O’Donnell 2000)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Advantages and potential downsides of subsidiary autonomy (Context holacracy case; S).

A

Advantages:
Higher responsiveness
Faster decision making
Downsides:
Increased communication/transaction costs
Centers of excellence (mandate strategy) → pitfall: rigidity and hijacking of overall strategy
Agency theory: Subsidiary acts in their own benefit (rather than HQ benefit)
May happen due to:
Host country laws
Customer requirements
Specific/unique resources/capabilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Strategic vs. operational autonomy (Birkinshaw & Morrison 1995; S)

A

Strategic autonomy: Make own decisions on how and what to do “go-to-market”

Operational autonomy: Has to live up/fulfill strategy and requirements from strategy. Focus is on cost efficiency (decisions on how to produce)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Business groups defined (Holmes et al. 2018; S).

A

Business groups: networks of semi-autonomous firms tied together through cross-ownership and complex governance structures, pursue mutual objectives, crucial to many economies (chaebol in South Korea, Tata Group India)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Factors facilitating the formation (antecedents) of business groups (Holmes et al. 2018; S).

A

Business groups is a response to weak “factor markets” and institutions in some countries
Ancendents: Business groups create internal markets & governance within groups
Capital and trade:
financial resources transferred between affiliates,
helpful because it’s easier to enforce than outside contracts,
helps underperforming affiliates,
lowers transaction (search & negotiation) costs
Labor:
recruitment, training and job transfers managed internally
Promotion opportunities → aids recruitment
Factors:
Lack of resources (finance, people, technologies)
Weak institutions (institutional voids: absence of intermediaries in markets e.g. financial institutions, supplier contracts, laws governing business transactions)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Advantages and disadvantages of product diversification at business groups* (Holmes et al. 2018; S).

A

Advantages:
Creates stronger internal markets
Allows to extend competitive advantage & brand into new industries
Reduces risk: investment spread across a portfolio of businesses = risk reduction through diversification
Disadvantages:
In practice, product diversification is sometimes bad for performance
Both for group and affiliates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Causes of rivalry (S).

A
Rivalry: competition between companies
3 drivers of rivalry (Chen, 1996)
Awareness of the competitive relationship
Motivation to act / respond
Capability to do so
Causes
Several equally strong players
Low growth in the market, or no growth
High fixed costs
Excess production capacities
Little opportunities for differentiation
High strategic stakes
Major barriers to exit
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Multipoint competition (Chen 1996; S).

A

According to Chen: Porter is too vague 🡪 then came “strategic groups” which was better 🡪 then came Chen (looking at the firm, which is best)
🡪 Focus: Firm serves as a basis for competitor analysis, analysing competitive tensions between pairs of firms & the potential for them engaging in rivalrous behaviour (unlike Porter who focuses on the industry)
Model used to predict rivalry: action and re-action
How can a firm, before launching an attack:
Assess its pre-battle relationship with a given competitor
Assess the likelihood of a response from that competitor
Identify the competitor that is most likely to attack
But: two firms in the same industry are not necessarily competitors
Competitors: “Firms operating in the same industry, offering similar products and targeting similar customers” (p. 104)
Multipoint competition: refer to situations which firms meet the same rivals in many markets (products, geographic or market segment), thus they the retailitation can be in one of these many markets, which may lead to a reduction of competitive pressure
Multipoint competition research: mutual forbearance hypothesis (Edwards, 1955): competitors engaged in multiple markets are less motivated to compete aggressively because of possibility of retaliation in others
Amazon is the next big competitor to Maersk and Saxo.com
Definition
Action (attack): a specific competitive move initiated by a firm that may lead to a them acquiring rival’s market share or reducing their returns
Response (retaliation): a specific countermove prompted by a rival’s attack that a firm takes to defend or improve its share or profit position
Multimarket contact: means firms are present in the same markets, however as each market has different players with different positions, each of these markets plays a different role in a firm’s overall market profile.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Competitive asymmetry (Chen 1996; S).

A

“the notion that a given pair of firms may not pose an equal threat to each other.”
A may see B as a competitor, but not the other way around. (Harboe vs. Coca Cola)
arises due to low market commonality & resource similarity??
The likelihood that A will attack B may be different from the likelihood that B will attack A (same for response)
Each competitive relationship, in terms of market commonality and resource similarity, is unique and directional (not symmetrical)
D(a, b) ≠ D(b, a)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Market commonality (Chen 1996; S).

A

Market commonality=ensartethed
“The degree of presence that a competitor manifests in the markets it overlaps with the focal firm” (p. 106)
Strategic importance of shared markets to the focal firm
Competitor’s strengths in these markets
High market commonality: makes competitors aware and motivated to respond

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Resource similarity (Chen 1996; S).

A

“The extent to which a given competitor possesses strategic endowments comparable, in types and amount, the more similar the more likely to have similar strategic capabilities and competitive vulnerability as focal firm. (p. 107)
RBV: views firm as a unique bundle of tangible & intangible resources & capabilities, each firm is idiosyncratic as it has a unique combination of resources acquired over time and manages them differently. Firm’s competitive position & advantage are defined by this resource bundle, resource endowments are “sticky” and both constrain and determine the strategy.
Restaurants in two different cities

29
Q

Intensity of rivalry based on market commonality and resource similarity (Chen 1996; S).

A

All else equal, high market commonality has a greater influence on intensity of competition than resource similarity (Chen (1996))
Intensity of rivalry:
High market commonality: makes competitors aware and motivated to respond
Little likelihood of attack due to high stakes
–> due to the mutual forbearance hypothesis: firm is less likely to attack if they have many markets in common, due to awareness of many possible strike backs.
Increases the odds of a firm responding: with great market commonality the competitor seems more familiar thus the firm is more likely to respond
High resource similarity: makes them able to respond
Little likelihood of attack due to competitor having same resources as you
Response likelihood is still high when resource similarity is high

30
Q

Impact of high market commonality and resource similarity on the likelihood of a competitive attack or response: awareness, motivation and capability (Yu & Cannella 2007; S).

A

Impact on attack
Chen 1996: High market commonality & resource similarity decreases the chances of a competitive attack: many options of retaliation
Impact on response
Yu & Cannella 2007: extended the awareness, motivation and capability framework onto a global arena
The awareness, motivation & capability framework: integrates all independent variables as a theoretical foundation for predicting cross-border competitive engagement: The 3 drivers of interfirm rivalry: competitors will only respond if they are aware & have motivation & capability

Awareness: the extent to which competitors recognize interdependence (Harboe & Coke)
Motivation: An incentive to take action. Determined by perceived gains or losses.
Capability: The nature and flexibility of resources.
Little likelihood of an attack, but if an attack is undertaken, a response will come.
High market commonality: makes competitors aware and motivated to respond
High resource similarity: makes them able (Cabability) to respond
Strategic action: significant commitment
Tactic action: fine-tune

31
Q

Other factors affecting the likelihood of competitive attack: global MNC, managers’ international experience, wholly-owned subsidiaries, first and second-mover advantages* (Chen & Stucker 1997; S).

A

Cross-border competitive engagement: initiating competitive actions across national boundaries, retaliating in other markets than those attacked

Global MNC: Whole world is competitive arena. Easier to coordinate activities, as the markets are intertwined the position in each market is important for others
Managers’ international experience: Better knowledge of other markets (awareness, capability)
Wholly-owned subsidiaries: When owning, easier to coordinate & control activities, higher incentive to management as they are wholly owned (awareness and motivation increase)
First mover advantages: Above-average return until response, customer loyalty, established market share, market more crucial (cross-subsidising and retaliation capability)
Second mover advantages: Learn from mistakes of competition

32
Q

Factors influencing the speed of competitive response: geographic distance, subsidiary control (Yu & Cannella 2007; S).

A

Response speed: the time lag between attack & response, slow lead to missed opportunities, in multi-market rivalry response may occur in another market
Geographic distance: more difficult to recognize and response to attack
Distance Home-Host: HQ transfers knowledge and resources
Distance Home-Initiating country: Low HQ awareness
Subsidiary control: easier to respond when control
Strong control increases motivation & capability to respond
HOWEVER empirical evidence states that higher subsidiary control decreases response speed
Host government constraints: hinder the motivation & capability of an MNE to respond, e.g. import duties or political hazards, decreases the motivation to respond quickly (regulations, taxes)
Home government constraints: a stable home situation (and defensive policies in place) increases the motivation & capability to respond (period of protection)
Speed in host country
Speed depends on the strategic importance of initiating country: the more important the market, the higher the speed: NOT supported by evidence (motivation)
Speed increases if host country is the initiating country (“within-country”)
Speed increases in multi-market rivalry situations: (also market commonality): increases motivation to respond (Chen’s basic argument)

33
Q

Slow vs. fast cycle markets (S).

A

Slow cycle market: Slow-to-market, FDA approvals, cash cow lasts longer (SCA), protected for a period.
Strategic action.
Provides returns from a sustained competitive advantage
Fast cycle market: Fast-to-market, iPhone, counterattacks all year long.
Tactical action.
Provides returns from a series of replicable actions

34
Q

Resources: definition and types (physical, human, organizational) (Barney 1991; S).

A

Definition: All assets, capabilities, processes, attributes, information, knowledge controlled by the firm, which can create value and enables strategy creation (to improve efficiency)
Physical capital resources
Plants, equipment, geographic location, access to raw materials etc.
Human capital resources
Training, experience, judgment, intelligence, relationships etc. of individual managers and workers
Organizational capital resources:
Reporting structures, planning, controlling and coordinating systems
Informal relations among groups within a firm and between the firm and its environment

35
Q

Competitive advantage vs. sustained competitive advantage (Barney 1991; S).

A

Competitive advantage: a strategy not implemented by a current / potential rival (currently)
Sustained competitive advantage: Same, but which cannot be duplicated by competitor (does not have to do with time, but they simply cannot)
Might be upended by structural changes in the industry when VRIN attributes of resources change (game-changer/ Schumpeter’s creative destruction)
If a resource creates sustained competitive advantage in one market, no guarantee that it will in another market

36
Q

VRIN characteristics of resources (Barney 1991; S).

A

Valuable: in decreasing threats and taking on opportunities
Which resources creates value? Does replacement of a resource with another create more value?
Which value-chain activities should be outsourced and where should resources be located?
Does a resource exploit opportunity or neutralize threat?
Rarity: a resource only controlled by small number of competing firms
If fewer firms have valuable resources than perfect competition, then it is rare
Implications: where to find them? How do we acquire more? How can we protect them?
Imperfectly imitable: can’t be imitated by a competitor
1) Too expensive: Scale advantages, price competition etc.
2) Legal reasons: First-mover advantage with patents or complex social resources
3) Complexities: Human capital resources (competitive advantages may exist due to complex interrelated capabilities 🡪 hard to imitate)
4) Competitors don’t know if a resource leads to advantage: (cause ambiguity – cause/effect)
Non-substitutable: No other resources that can be used for same purpose
Sustained competitive advantages are destroyed by substitution resource
VRIN attributes:

37
Q

Link between VRIN resources and sustained competitive advantage (S).

A

See above. VRIN attributes all have to be positive to create Sustained competitive advantage.
If VRIN are YYNY it creates a temporary advantage, if YYYY it creates a sustainable competitive advantage with above-average returns

38
Q

Dynamic capabilities (Teece et al. 1997; S).

A

Dynamic capability: The firm’s capability to integrate/build/reconfigure/adapt/redeployment resources(internal and external competences) to address rapidly changing environments
🡪 Competence depends on the speed or intensity with which a firm is able to profit from changes in the market
Dynamic: Capacity to renew competences so as to achieve congruence with changing business environment
Capability: A demonstrated and potential ability of an organization to perform against circumstances or competition, whatever it sets out to do
Market conditions are continuously changing: we need to continually redeploy/reconfigure/integrate/adapt resources.
How to win: speed to adapt to changing market (integrate, build and reconfigure internal and external competencies to address changing environment).
How to lose: Core rigidity (example: Blockbuster, Kodak)
(Helfat et al., 2007) “the capacity of an organization to purposefully create, extend, or modify its resource base”, reflects firm’s ability to achieve new & innovative forms of competitive advantage given path dependencies and market positions
Processes:
Managerial, organizational routes, patterns of learning, routines
“The way things are done”
Positions:
Current, specific assets
Technology, intellectual property, customer base, relations with external actors (all resources except for processes)
Paths:
strategic alternatives available to the firm (path dependencies)

39
Q

Difficulties of being a “dynamic” firm (Teece et al. 1997; S).

A

Becoming a dynamic firm: Some assets & competencies are not tradable (the company need to build them itself) 🡪 E.g. values and culture.
When to exploit and when to explore? Don’t do it all.
Path dependencies: Firms are to some degree stuck with what they have based on their past decisions (what they have and what they have to live without)

40
Q

Path dependency (Teece et al. 1997; slides for class 9).

A

Path dependency: once a decision has been implemented, the chance of implementing alternatives in the future diminishes, institutions are self-reinforcing and the past conditions the future; the continued use of a practice based on historical preference or use even if newer alternatives are available,
🡪 sometimes makes it easier to continue along the same path.
Fixed cost: exit barriers (Kohberg)

41
Q

Replication vs. imitation* (Teece et al. 1997; S).

A

Replication
Redeployment of resources from one concrete economic setting to another
Difficult because: 1) tacit to explicit knowledge, 2) location/non-location bound resources
3) learning (trial and error) – learning curve
Replications bring: strategic value: ability to support expansions & can contribute value since understanding is the key to improvement

Imitation
Replication by competitor
Difficult because: Same as replication
… but also: more difficult than replication due to
causal ambiguity (the ambiguity about the relationship between firm resources & competitive advantage, keeps competitors from understanding this relationship: cause not related to effect,
property rights,
appropriateness (this strategy may fit for another company but not for the imitator)
Appropriability regimes: describe the ease of imitation, is a function of ease of replication & efficiency of IP rights

42
Q

Core competencies: definition (Prahalad & Hamel 1990; S).

A

Core competency: a skill / knowledge which leads to a competitive advantage
1) hard to imitate,
2) can be deployed in several contexts (transferred across markets) - now and in the future)
3) provides significant consumer benefits
🡪Leads to “durable” competitive advantage
… and there are less than 5 in a company typically.
How to build: smart R&D, alliances, identification of next-generation competences, patience
Importance for strategy due to: Needed to survive, Needed to move upmarket, hard to transfer
Importance for firm: helps maintain consistency, explains logic of company change, organises company resources
Example: 3M’s core competencies: Adhesive(klæbemidler) i.e. Making things that stick
🡪 Thus making post-its, scotch tape, wound wrap, glue, stickers etc.

43
Q

Core competencies, core products and end products (Prahalad & Hamel 1990; S).

A
Core competence
Core products
End products
What: Class of product functionality
What: Embodiment of core competencies
What: Extension of core products
To do: Be leaders in this functionality
To do: Maximize share in these products
To do: Build brand umbrellas
Example: Adhesive (klæbemidler) 
Example: Sticky material
Example: Scotch tape, Post-it etc.
44
Q

Difference between a) VRIN resources, b) dynamic capabilities and c) core competencies (S).

A

VRIN resources: Focuses on the attributes of value-creating/rare/in-imitable/non-substituional resources which help achieve sustained competitive advantage
Can be country specific
SCA can be destroyed by Schumpetarian shocks
Dynamic capabilities: Dynamic redeployment of resources to adapt to ever-changing markets. Reconfiguration of competencies to fit to market. (speed & intensity)
Cannot be destroyed (Schumpetarian schocks)
Path dependency matter
Core competency: core skill/competence: should be applied to core product to maximize market share (leverage our strengths)
1) hard to imitate
2) can be deployed in many products or markets (now and in the future),
3) provides consumer significant benefits

45
Q

Definition of institutional voids (Rottig 2016; S).

A

Institutional voids: Absence/underdevelopment of institutions
Lack of information to assess the quality of goods / services,
No intermediaries to facilitate transactions (financial markets, certification agencies distributors)
A key distinction between emerging and developed markets
Institutional voids can lead to → Market failure through lack of information for consumers, employers and investors to assess quality of goods, governement favour political goals over economic efficiency, unfair governmental regulations, inefficient judicial system etc.
Impact: Increases uncertainty & risk for MNEs → higher transaction costs → Higher liability of foreigness → Need to have dynamic capability so can adapt to ever changing undeveloped institutions
Consequence: Creation of informal institutions: Local providers of specific services, but only open to selected market participants, not everyone (local loan provides w. peer pressure to repay, and Social contracts/ties underlie economic transactions)

46
Q

One specific example of government pressures and MNC responses in emerging countries (Rottig 2016; S).

A

Institutional pressure by governments: Governments have strong social orientation, greater influence/control over companies
→ they pressure MNC’s for social performance, involvement in local communities, Partner with SOEs, give Government stake in company, cherry picking of sectors/companies to invest promote in, guarded globalization(discrimination against foreign firms e.g. by imposing price ceilings, grant/withdraw right to sell products) → Higher liability of foreigness
Example:
Situation 1: An Egyptian government giving a company (with a US-based CEO) 24h to close operations and leave the country
MNC response: incorporating the company as Pat-African with a local employee managing the operations
Show the company had dynamic capability
Situation 2: (NOT REALLY AN EXAMPLE) South Sudanese economic collapse, valuta devalued against the american dollar. Companies converted US$ assets to Sudanese to more favourable exchange rate and paid off debt. And then started channeling US$ out of the country. Government limited the amount of US$ to be withdrawn. Some companies had to make informal loans with local stakeholders, to be able to pay their payroll.
MNC response: partnering with a local firm, engaging in local financial markets

47
Q

Effects of government control on performance of state-owned enterprises (Bruton et al. 2015; S)

A

Government control hurts performance:
State supports loss-making SOEs:
Often stronger social orientation of governments in emerging markets
Bad decisions, investments and R&D are not punished by the market;
State ownership often associated with soft budget constraints: state will thus provide support to a firm with chronic losses, can cause firms to overinvest and cause overcapacity, these firms tend to ignore market signals, can turn management focus away from the market.
Government control benefits performance:
State subsidies (e.g. free land) → can utilise resources offered by state to achieve profits, higher employment levels etc.
& Government is a customer, both benefit performance
(Through long term outlook)
Government control of SOEs is more likely in countries with weak business-supporting institutions (the effect on government ownership is not affected here)

48
Q

One specific example of the institutional environment in many African countries (George et al. 2016; S).

A

Overall Institutional environment → Institutional void: understood as the absence of market-supporting institutions, specialized intermediaries, contract-enforcing mechanisms, and efficient transportation and communication networks (infrastructure)
Recent trends:
Fragile governance. But shift towards democracy (18 countries in 2011) associated with devolution of power from central governments to local authorities.
Rapid expansion of information & communication networks: Mobile Technology
Opportunities: Using Mobile Technology to fulfill infrastructure gap e.g., mobile applications for activities ranging from private security in Ghana and monitoring patients in Zimbabwe to cattle herding in Kenya and connecting dirty laundry to itinerant washerwomen in Uganda)
Three major challenges:
(1) navigating institutional voids, solution → by designing around weak institutional infrastructure and overcoming human and financial resource constraints to seek value creation opportunities
Corruption creates uncertainty and transaction costs, multinational firms are particularly vulnerable as “institution takers”.
Solution → Using institutional reforms to their advantage, such as adopting corporate social responsibility (CSR) practices to improve stakeholder relationships + positive political engagement: Senior manages check with officials to clarify or interpret rules and laws (political engagement)
Extreme ethnic and linguistic variety: 2,000 different languages spoken (25% of world languages) Affects how individuals, groups, and organizations relate to one another → different ways of doing business + higher business costs
Solution → Cultural affinity helps to build social capital and community networks and enhance ties with local stakeholders
Role of tribal leaders: High influence, tribal institutions work side by side with institutions of the modern state,
Solution → MNCs should work with them, especially in industries that need a high degree of community embeddedness (e.g., mining)
Resource constraints: due to lack of infrastructure
Solution → Get access to informal institutions (e.g. by joint venture)
EXAMPLE: Access to finance: banks are risk averse = many SMEs are left out, instead finance is accessed from informal/kinship institutions (community & family network)
(2) building capabilities: Lack of systematic & industry-wide training programs for different professions (e.g. constructing in Tanzania)
by promoting managerial capacity, positive employee behavior, and ethical values
(3) enabling opportunities: understanding the consumption and lives of the poor(particularly, adoption behaviors among consumers with diverse preferences and heterogeneous cultural attitudes—represents an additional concern for business
by implementing new market-entry strategies and adopting governance modes and organizational designs for operating within informal markets
In weak institutional environments: Joint ventures
In strong institutional environments: Acquisitions

Equal importance of
Formal resources: human capital, access to finance
Informal resources: local knowledge, traditional tech, networks of trust
Important for organizational effectiveness
China in Africa
China is Africa’s largest trading partner
90% of Chinese firms investing in Africa are privately owned, not SOEs
89% of employees are local
Environmental violations
Illegal fishing by China costs $2bn a year

49
Q

Structural holes (Granovetter 1983; S).

A

E occupies a structural hole
Structural hole: A gap between 2 individuals with complementary resources of information
When the two are connected, a gap is filled, creating an advantage for the connecting person
Competitive advantage is a matter of access to structural holes
person operating closest to the structural holes has the greatest chance of great ideas, likely to bridge & link information from other networks, needs to translate & transfer ideas
Granovetter (1983):
Low-density network: mostly consisting of acquaintances
Densely knit network: mostly consisting of close friends
Individual(Egon) has a bundle of friends through strong ties, and then acquaintances through weak ties who each have their own densely knit networks => weak ties function as a bridge between the bundles

50
Q

Strategic networks of firms (Jarillo 1988; S).

A

Strategic networks as long-term purposeful arrangements among distinct but profit organizations
Networks are somewhere between operating in a market or hierarchy: through building long-lasting relationships, firms within networks can reduce transaction costs (opposite the downside of markets) without incurring large investments (opposite the downside of hierarchies)
Allow those firms to gain or sustain a competitive advantage contrary their competitors outside the network.
Hub firm: firm that sets up the network and takes proactive care of it
Types: Hierarchy, Mix, Mesh

51
Q

Benefits of strategic networks for individual firms and for the entire network (Jarillo 1988; S).

A

Strategic networks: combines properties of markets with properties of hierarchies
Benefits
For the network: Create economic efficiency
Allows integration (hierarchy benefit): Transaction cost can force companies to integrate, if hub firm sufficiently lower transaction for itself it can outsource and thus achieve competitive advantage, it can then strategically focus and specialise to areas of value chain key to competitive advantage; → joint value creation through focusing on core competencies
Does not prevent market forces (market benefit): Networks have a market effect: there are no ties to stop either party from making alternative arrangements
For individual firms
Access to resources, information, markets, technologies (hierarchy benefit)
Facilitates acquisition of advantages from economies of scale, learning & scope (hierarchy benefit)
Allows to share risk & outsource activities: Allows for specialisation: Firms can “farm out” activities to the most efficient supplier and focus on the activity where they have a competitive advantage (hierarchy benefit)
Lowers transaction costs: search costs, trust, … (hierarchy benefit)
Does not create bounding ties or make large investments (market benefits): strategic networks are often non-contractual thus do not prevent firms from e.g. switching suppliers if need be
Watch out: Trust is essential, sharing mechanisms are fair (opportunism)

52
Q

Embeddedness: definition and types (Beugelsdijk & Hospers 2005; S).

A

Things happen in a context: it is unrealistic to assume economic actors act separate from society, actions of individuals are embedded in the context of societal relations
Types of embeddedness
Cognitive: Rational economic action is limited by uncertainty, complexity and cost of information (bounded rationality)
Political context
Structural: Social networks and relationships
Cultural economic assumptions, rules & rationality are shaped by culture

53
Q

Degree of embeddedness and firm’s economic success (Beugelsdijk & Hospers 2005; S).

A

Not embedded
Isolation (no trust)
No information exchange
Amoral individualism: no room for networks
Middle range:
Trust, reciprocity (exchanging with each other with mutual benefit), lower transaction costs, information exchange
Access to privileged & flexible resources
Over-embeddedness:
Amoral familiarism: Presence of social integration within a group but no linkages outside the group, undermines efficiently of economic exchange by increasing transaction costs
May reduce adaptive capability: implied danger of lock-in effects & path dependencies
Cognitive limitation: Norms can constrain behaviours
Reciprocity → obligations

54
Q

Costs of production and coordination in markets (buying) vs. in hierarchies (making) (S).

A

Market (buying): prices & schedule arranged through market
External arrangement: Between different firms
Cost of production: Lower, due to specialisation of the supplier & their economies of scale
Cost of coordination: Higher, due to transaction costs: supplier selection, contract negotiation, formal arrangements, monitoring costs etc.
Hierarchy (making): price & schedule decided by managers
Internal arrangement: Within the firm
Cost of production: Higher, due to low scale & lack of strong focus
Cost of coordination: lower, due to an internal arrangement

55
Q

Bounded rationality, asset specificity and opportunism (Rindfleisch & Heide 1997; S).

A

3 things that drive transaction costs up!!
Bounded rationality:
Decision-makers cannot have complete information + making sense can be difficult → Information asymmetry & transaction cost.
Asset specificity: Production factors or input used by the firm that can’t be readily adopted by other firms & transferability of these assets that support a given transaction
→ Produce highest returns when used together for the original purpose
High asset specificity can make asset a sunk cost.
Assets can be
Site specificity (coal mine in China, immovable as resource only available here)
Physical asset specificity (specialised machinery, hard to reconfigure)
Human asset specificity(specialized skills and knowledge, hard to transfer between individuals)
Timespecificity (value depends on when the asset reaches the consumer, e.g. lead time, stock quotes, perishables)
Opportunism: Pursuit of Self-interested behavior at expense of others
Violating agreements or shared norms, cheating
Especially problem if asset in relationship has little value outside of it
Safeguarding requires contracts, which is a cost

56
Q

Types of asset specificity: site, physical asset, human asset, time (Rindfleisch & Heide 1997; S).

A

Site specificity (coal mine in China, immovable as resource only available here)
Physical asset specificity (specialised machinery, hard to reconfigure)
Human asset specificity(specialized skills and knowledge, hard to transfer between individuals)
Timespecificity (value depends on when the asset reaches the consumer, e.g. lead time, stock quotes, perishables)

57
Q

Impact of IT on transaction costs and implications for the choice between markets vs. hierarchies (S)

A

Information and communication technologies:
Reduces time of communicating information
Reduces costs of communicating information
Implications for transaction costs
More alternatives, higher quality of alternative and decreased cost of search.
… Choice-paralysis (more choices is bad)
Implications for markets vs. hierarchies
When coordination costs go down, all else being equal hierarchies move towards → markets (classic market or strategic network, Jarillo)
Since hierarchies only benefit is their low coordination costs (but if this go down for market, it diminished this benefit)

58
Q

Definition of institutions (S).

A

Structures and activities that provide stability and meaning to social behavior
“Rules of the game in society”

59
Q

Pillars of institutions: regulative, normative and cognitive-cultural (Trevino et al. 2008; Busenitz et al. 2000; S).

A

Regulative (guilty or non-guilty):
Laws/rules/boundaries/regulations/policies in a particular environment that promotes certain behaviours and restricts others
Enforcement mechanism required
Business context: Government policies, laws & regulations that provide support for new businesses or company’s confidentiality policies
Normative (shame or pride):
Social norms, value systems, beliefs and assumptions that are socially shared and carried out by individuals
Works by being the “correct” way of doing thing (from school, religion or government) (e.g. janteloven)
Business context: measures the degree to which residents admire innovative & value creative thinking
Cognitive-cultural (certainty or confusion):
Cognitions, schemas, frames, shared knowledge → Social knowledge & skills within a country, shared perception in social groups of what is typical or taken for granted e.g. driving side of the road, 3 meals a day.
Imitation; taken-for-grantedness; cultural support
Leads to isomorphism (is a similarity of the processes or structure of one organization to those of another, be it the result of imitation or independent development under similar constraints)

60
Q

2 examples each of measures for institutional pillars* (Busenitz, Gómez & Spencer 2000; S).

A

Regulatory: focuses on government’s policies supporting new businesses, indirect support
Trevino used trade & tax reforms & financial accounts liberalisation
World Bank’s World Governance Indicators, World Economic Forum’s Global competitiveness Report
Normative: focus on admiration for individuals starting their own businesses. Belief that innovative thinking is good, belief that starting one’s own business is an acceptable career path
Trevino used education, political uncertainty & privatisation
Government transparency, corruption, political risk
Cognitive-cultural: focus on public’s awareness of entrepreneurs, public knowledge about managing a business
Differences in languages & religions
Hofstede’s dimensions
OR own data can be collected

61
Q

Levels of institutions (Trevino et al. 2008; S)

A

World: International agreements
WTO, the UN, the World Bank, Catolism
normative: #metoo
Regional:
the EU
Country / society: Regulators, Traditions, Laws
Regulative: laws, e.g. Central bank
Normative: Traditions
Cognitive-cultural: culture, language
Industry/organizational field: suppliers, customers, standards
Contracts with suppliers, safety regulations, child labor, negotiation, e.g. ISO9000
Cognitive-cultural: gender preferences
Organisation: Internal institutions including standards, structures and practices, culture
E.g. board of directors, CSR policies
Cognitive-cultural: Greeting - Hugs when you show up etc.
Organisational department/subsystem: department-level institutions and habits
E.g. clapping, attie

What thrives over what: on the regulative side, top-down dominates. On the cognitive-cultural side bottom-up dominates.

62
Q

Coercive, normative and mimetic isomorphism and how each relates to pillars of institutions* (S).

A

Becoming legitimate (surviving and thriving, conforming to rules and norms) to conduct business, gained through 3 isomorphisms(means becoming similar):
Coercive isomorphism (Regulative pillar → Comes from legal environment → Dealt with through conformance)
Description: Coercive isomorphic change involves pressures from other organizations in which they are dependent upon (Regulative institutions)
Isomorphic pressure on firm: regulations in given industry: you have to conform (compliance)
Internationalisation:
Yes, reasons:
Internationalisation due to escape from tight regulations (e.g. Carrefour)
choosing a destination based on embracing favourable regulations (e.g. Metro)
No, reasons:
no need for favourable regulations (e.g. Walmart)
Normative isomorphism (Normative pilar → Comes from professionalism → dealt with through adaptation)
Description: Within profession/professional values, moral obligations etc.
Example: (Appropriate behaviour, wooden toy vs. plastic toy, Carrefour and Lidl entering the states a mismatch between the customer preferences & company model)
Isomorphic pressure on firm: customer expectations and preferences → adapt
Internationalisation:
Normative similarity between countries → greater likelihood of entry
Mimetic isomorphism (Cognitive-cultural pillar → comes from expectation → dealt with through imitation)
Description: Cognitive schemas in host country and in the organization. Lack of knowledge of what to do/uncertainty, imitate others because of a belief that they operate efficiently
Isomorphic pressure on firm: Uncertainty and habits (E.g. cultural suitability of product) → mimic/imitating/imprinting other firms (Follow the crowd, or, follow the most successful (McD and Burger King))

63
Q

What is organizational legitimacy according to institutional theory* (S).

A

Legitimacy: acceptance through conforming to rules and norms through the 3 types of isomorphism (becoming similar: org structures, behaviour etc.
To survive and thrive, organisations need legitimacy
Gained through isomorphism
Coercive: Legitimisation mechanisms: conformance
Normative: Legitimation mechanism: adaptation
Mimetic: Legitimation: through imitation & imprinting
Legitimisation mechanism drives profits and grants accept from society

64
Q

Imitation: frequency-based vs. trait-based (S).

A

Imitation: Late-movers: Assume that risks and costs have been absorbed by the first-movers dealing with mimetic isomorphism
Frequency based: Following the crowd
Trait-based: Following the successful (prestigious etc.)
Both with regards to locations, entry mode, practices → gives them legitimacy (at least internal)

65
Q

Risks and vulnerabilities of international supply chains and just-in-time* (S).

A

International supply chains:
Supply chain management: The entire exchange of information & movement of goods from suppliers to end customers (also sourcing)
Make vs. Buy: Companies should decide What to make vs. what to buy
Make: Critical parts, those we are good at
Buy: Supplier have advantage (Scope&scale)
International purchasing
Internationalization of purchasing functions
1. Domestic purchasing only 2. Foreign buying based on need 3. Foreign buying based on procurement strategy 4. Integration of global procurement strategy (Foreign buying complexness until Integrated and coordinated worldwide sourcing)
Centralization vs. decentralization of purchasing
Decentralization: More control, More responsiveness, Less leverage with suppliers
Centralization More leverage with suppliers, Less knowledge (administration vs. specialized purchasing knowledge)
Inventory information: Sharing inventory information among competitors → Better demand forecasting or you can do Vendor-managed inventory
Bullwhip effect Forecasting issues stretch across global supply chain
Sales forecast comes from point-of-sales, but magnitude of stock and order increases in every step of the supply chain.
Example: If a random large fluctuation happen in demand at retailer, and the retailer inventory is emptied, they will order more from the wholesaler, which then will order even more from distributor etc. (everyone to exagerat demand a bit, to have “safety-stock”.
Causes: Bad demand forecasting, orders shipped in batches, panicking when demand is not met, shortage gaming
Solution:
Share information
Reduce batch size
Stablize prices
Minimize excessive orders
Information sharing: Can help make better sales forecast
But customer may inflate demand numbers
Customers may withhold information (e.g. on promotions)
But companies need incentives to do this
Push vs. pull inventory flow systems
Push decisions on material flow are made centrally
Pull: JIT & Agile manufacturing
produce when pulled, adapting fast to demand
→ Just-in-time
Definition: Receive supplies just-in-time to manufacture
JIT manufacturing: Pull-system: production initiated by customer (demand driven)
Agile: quickly adapt to demand
Global supply network vulnerabilities
Force majure vulnerabilities: #of disasters is increasing → may create scarcity of certain resources → need “just-in-case” inventory
Coordinating world-wide
Value-added services are difficult to implement: track orders globally (several logistics providers)
Lead time
Trade barriers
JIT Pros and Cons:
Pros
Cons (risk)
Reduces holding costs and waste (mudas)
Difficult to manage fluctuations in demand (staff)
Quick detection of quality problems
Coordinate long shipping routes (suppliers need to be close to production: plants handle small orders more easily)
Units produced as needed (smooth flow)
Inventory is at suppliers’ cost, and needs to be close to you
Increases possibility for customisation
Need a just-in-case buffer system (JIT is not a perfect system)
Get forecast from customer to avoid bullwhip (communication)
Interruptions can disrupt entire systems

Bullwhip may be large early in supply chain

66
Q

Factors influencing manufacturing location choice: country & product factors, government policies and organizational issues (S).

A

Country factors
Resource availability
Cost
Infrastructure/Institutional pillars (electricity, water etc; services for employees and managers, healthcare, housing, education)
Country-of origin effects (Japan: High-quality electronics; Denmark: stylish design)
Product factors
Value-to-weight ratio (→transportation costs; Iron ore, refrigerators vs. microprocessors, diamonds)
Production technology (Compare sales to efficient facility size → number of facilities to open)
Customer feedback (is it important to obtain and incorporate into production quickly)
Government policies
Political stability or corruption (World Bank’s Worldwide Governance Indicators)
Trade policies and barriers (tariffs)
Investment incentives (Lower taxes, land, job training)
Foreign trade zones (Specially designated geographical area preferential tariffs for imports/exports)
Organisational issues
Business strategy (Generic strategy: Cost leadership vs. quality)
Organizational structure (Centralised or decentralized)

67
Q

Definition of three types of heuristics in decision making*: representativeness, availability and anchoring & adjustment (Tversky & Kahneman 1974; S).

A

Heuristics: Learning-tools
Representativeness heuristic:
Judging the likelihood of an outcome based on a) prior outcomes, b) predictability c) sample size
“Steve is very shy and withdrawn…” — how likely that Steve is a librarian / athlete / salesman?
Judging the probability based on how the two are similar/representative of one another (employees when people are asked to judge the probability that A belongs to class or process B)
Availability heuristic:
Decide based on the ease of recalling instances/occurrences
“Will this company go bankrupt?” - imagining potential difficulties for the company
Judging a probability based on having experienced/encountered that situation (often employed when people are asked to assess the frequency of a class/plausibility of a particular development)
Adjustment & anchoring:
Decide by starting with an initial value and adjusting
“What will be the stock market value next Thursday?” — adjustments typically inefficient
Anchoring: Making estimates by starting from an initial value that is adjusted to yield the final answer (employed in numerical predictions when a relevant value is available)
Decisions characterized by
Limited search
Limited consideration of alternatives
Inefficient adjustment to circumstances
Few contingency plans

68
Q

One specific example of biases from each heuristic* (Tversky & Kahneman 1974; S).

A

Representativeness: Steve is shy and quiet, how likely is he to be a librarian or a sales person? Deciding based on a description which may be irrelevant regardless of the sample size, prior outcomes, predictability
Availability: Will the company go bankrupt? How likely is a bank to be engaged in illegal activity? Our answer depend on how fast we can recall similar events.
Anchoring & Adjustment: What will be the stock market value next Tuesday? We think/look up the current value and then adjust based on our expectations