I don’t have time for this Flashcards
1
Q
Listen
A
(Don’t interrupt)
2
Q
Acknowledge
A
I hear you. I understand that you don’t have time for this.
3
Q
Isolate
A
Is the fact that you don’t have time for this the only
thing that is that is keeping you from giving me
some time?
4
Q
Valid/Disc
A
You wouldn’t allow the fact that you don’t have time
for this keep you from learning more about how we
an help improve your situation would you?
5
Q
Probe
A
Why is that?
or
When you say that what do you mean?
6
Q
Tie Down
A
Assuming that I could show you how I can improve
your current situation, could you make 3 minutes for
me now?
7
Q
Justify & Close
A
Yes - Move to Fact Finding
No - I understand, would later today or tomorrow work better?
“No”
I’m with ya, thanks for the time today.e.
