Human Resources - Managing Resources in Business Flashcards
What are the 4 main business functions?
Operations
Marketing
Finance
Human Resources
How will a business calculate the absenteeism rate of their staff?
Absenteeism Rates = Days absent in the year / Number of available working days in the year
What is Staff Turnover?
The proportion of employees who leave an organisation over a set period
How will a business calculate Staff Turnover?
Staff Turnover = Number of staff who leave in the year / Average number of employees in the year
How is Labour Productivity calculated?
Labour Productivity = Output of all staff (items made, customers served) / Number of employees
What are the objectives of the Human Resources function?
To match the workforce to the needs of the business
To minimise labour costs
To make effective use of the workforce
To maintain good employee/employer relations
What is a Workforce Plan? Why is it completed by a business organisation?
A workforce plan is when a business looks at the levels of staff and decides whether they have the right people, with the right skills, in the right places at the right time. In order to meet the objectives of the business organisation.
Can you name the stages of the Recruitment Process in order?
Job Analysis
Job Description
Person Specification
Job Advert
Application Form
Interview
Shortlisting
References
Selection
Appointment
What documents are required to be completed throughout the Recruitment Process?
Job Description
Person Specification
Job Advert
Application Form
Selection Criteria
References
Equal Opportunities Form
Contract of Employment
What are the two reasons that Training is required?
Induction - New Staff need training to meet the objectives of a business
Retraining - Existing Staff will need updating on new policies and equipment in order to meet the objectives of a business and fulfill their job roles
What are the two types of training?
On The Job Training
Off the Job Training
