Human resources in Healthcare delivery Flashcards
Building Blocks of the Health System
health workforce
Healthcare as Service Sector depends on
people to carry out its mission
types of healthcare organization
hospitals + clinics + …..
Healthcare-Science
+ art
delivering high quality health care
managing the human beings
Challenge for health systems
- human resources # work forces
- financing
- governance
- physical infrastructure
Healthcare Service Delivery
inputs ( drugs , health system , technology )
human resources ( patients + healthcare employee )
output ( well being + customer satisfaction )
Determinants of Healthcare Success
external and internal customers satisfaction
What is Human Resource (HR)
Management?
The strategies, tactics, plans, and programs that healthcare organizations utilize to accomplish the work of the organization through its employees.
Human Resource Planning
all activities managers do prior to recruitment to forecast current and future HR needs
The HR Function in Healthcare
- need to provide more efficient and effective HR services
- greater need for human resource training, skills, competency
- healthcare managers are requiring more strategic support from their HR departments
Characteristics of HR activities in
the health sector \ processes
- acquisition
- training
- appraisal
- compensation
- labor relation
- health and safety
- fairness
HRM Components
- Recruitment & selection.
- Training and development.
- Performance appraisal and feedback.
- Pay and benefits.
- Labor relations
labor unions of Jordan
Jordan Medical Association
Recruitment
external or internal
HRM Planning: Outsourcing
managers can decide to contract with outside workers rather than hiring them.
