Human resources Flashcards
Motivation
The urge for employes to work hard and efficiently for their employer
Wage
(Weekly) payment for work
Time rate
Wage based on number of hours worked
Piece rate
Wage based on the number of units output
Salary
Monthly/Annual payment for work
Comiision
Payment based on the number of units sold
Profit sharing
Payment to employees based on the share of the profits of a business
Bonus
Additional payment to employees above wage or salary
Share ownership scheme
Giving employees a share in a company to encourage a sense of belonging and ownership
Appraisal
Assessing the performance of workers
Job satisfaction
Enjoyment employees get from completing a rewarding job/task
Job rotation
Workers switch tasks with other workers
Job enlargement
The addition of tasks (with similar difficulty and responsibility as their current tasks) to their current job description
Job enrichment
Adding task which are more difficult and skillful as well as responsibility to a workers job description
Organisational structure
The levels of management and divisions of responsibility in an organization
Chain of command
The route taken by instruction passed down from senior management
Level of hierarchy
A level of management where people have the same level of responsibility
Span of control
The number of employees working directly under a manager
Line managers
People who have direct responsibility over people below them in the hierarchy of an organization chart.
Staff manager
Specialists who provides advice to line managers
Delegation
Giving employees the authority to perform tasks
Autocratic leadership
Where the manager is in charge of the business, makes all decisions and expects orders to be followed
Democratic leadership
All employees are involved in the production process
Laissez-fair leadership
Makes broad objectives known and allows employees to make their own decisions and organize their own work
Trade union
A group of workers who work together to protect their interest
Recruitment
Identifying a need for new employees and encouraging people to apply for the vacancy
Job description
Responsibilities and duties to be carried out by the job holder
Job specification
The requirements, qualifications, experience and qualities needed by people which fill the vacancy
Internal recruitment
The vacancy is filled by an existing employee in the company.
External recruitment
The vacancy is filled by someone who isn’t an existing employee in the company
Part-time employee
A job where the employee has less hours than the normal working week
Full-time employee
A job where the employee has the standard amount of working hours in a week 35-40h
On the job training
Training at the workplace watching and being instructed by experienced workers
Off the job training
Training away from the workplace being instructed by specialists
Induction training
Training for new employees explaining the business structure, procedures and activities
Redundancy
Employees are no longer required- The job spot no longer exists
Workforce planning
Establishing the size and skills needed by workforce in the future
Dismissal
An employees employment contact is terminated and they must leave the business
Communication
Sending a message from sender to receiver who understands it
Message
Information or instructions sent to the receiver
Internal Communication
Between the member of an organization
External communication
Between members of two organization
Feedback
Reply from receiver with criticism and recognition of message
One way communication
The receiver is not expected to give feedback on the message
Two way communication
The reader is expected to give feedback on the message, possibly leading to a discussion
Communication barriers
Factors that stop effective communication
