Human Resources

Question 1

What is Hierarchy?

Answer 1

Layers, with certain jobs within the organisation having authority over others in the hierarchy

Question 2

What are the 4 levels in business hierarchy?

Answer 2

Directors
Managers
Supervisors
Operatives

Question 3

What is delayering?

Answer 3

When an organisation decides to remove a layer in the hierarchy

Question 4

What is the chain of command?

Answer 4

It is the line of communication from the top of the hierarchy all the way to the bottom of the hierarchy

Question 5

What is delegation?

Answer 5

It means giving responsibility for certain tasks or functions to someone lower down in the organisational hierarchy

Question 6

What is the span of control?

Answer 6

It is the number of employees that a person in a position of power is responsible for

Question 7

What is a tall organisational structure?

Answer 7

It is a hierarchy with a long chain of command in the organisation

Question 8

What is a flat organisational structure?

Answer 8

Where there are less layers in the organisational hierarchy

Question 9

What is internal recruitment?

Answer 9

A job position is advertised to people who already work at a business

Question 10

What is external recruitment?

Answer 10

When a business looks for new people outside of the organisation to fill a specific position.

Question 11

What are the four main stages of recruitment?

Answer 11

Job analysis
Job description
Person specification
Selection methods

Question 12

What is a job share?

Answer 12

When two people share a full time job.

Question 13

What is part time

Answer 13

A form of employment where people work less hours per week than people with a full-time job

Question 14

What is a full time job?

Answer 14

Where the employee will work a minimum number of hours. This number is defined by the contract

Question 15

What is a zero hour contract?

Answer 15

Where a business does not have to give a person any work at all and the employee doesn’t have to accept any work offered to them

Question 16

What are some financial methods of motivation?

Answer 16

Salary 
Commission 
Profit sharing 
possibility of promotion 
Bonuses

Question 17

What is commission?

Answer 17

It is paid out a percentage of the sales that staff make

Question 18

What is profit sharing?

Answer 18

It is when a company profits are divided between the employees

Question 19

What are some non financial methods of motivation?

Answer 19

Autonomy 
Fringe benefits 
Job rotation 
Management styles 
Job enrichment

Question 20

What is Autonomy?

Answer 20

It is the amount of freedom to do your job that your manager provides.

Question 21

What does training a workforce increase?

Answer 21

Productivity 
Ability to deal with new technology
Motivation 
High quality output 
Staff retention

Question 22

What is induction training?

Answer 22

When employees first arrive at a firm. It introduces them to the firm and provides initial training for their role.

Question 23

What is on-the-job-training?

Answer 23

The employee learns how to do the job to a high standard while actually doing the job

Question 24

Name the three main ways of employee training

Answer 24

On-the-job-training
Off-the-job-training
Induction training

Question 25

How to structure a 9 mark question?

Answer 25

Paragraph 1- pro of first option explained with connectives in context
Paragraph 2- pro of second option explained with connectives in context
Paragraph 3- conclusion,overall I think

Question 26

How do you answer an 12 mark answer?

Answer 26

Paragraph 1- argument referring to the first bullet point, explained using connectives and key terms.

Paragraph 2- argument referring to the second bullet point, explained using connectives and key terms.

Conclusion- AJIM

Answer the question
Justify your decision
It depends
Explain the most important reason