Human Resources Flashcards
What regulations must be considered surrounding employment? How is compliance recorded?
Family and Medical Leave Act of 1993, Title VII of the Civil Rights Act of 1964, and the Americans with Disabilities Act of 1990. HCOs are required to document compliance with these rules and may be subject to civil suits by applicants who are dissatisfied. HR monitors and documents compliance.
How does a HCO minimize the impact of work force reductions?
Because job security is an important recruitment and retention incentive, such reductions must be handled well. 1) Workforce planning of forseeing reductions as much as far in advance. 2) Temporary and part-time works are reduced first. 3) At-risk jobs are offered other positions in organization. 4) Early retirement programs for more senior staff. 5) Terminations are based on seniority or well-understood rules
What have reduced absenteeism and health insurance costs?
Workplace wellness and employee assistance programs.
Where does responsability fall for training all associates in contact with patients? Getting interpreters?
HR
Should senior leaders share succession plans to senior leader team?
Yes
What is service recovery? What are some benefits? How do you control program?
empowers workers to recover from patient service mistakes. It has proven cost effective in other industries. The direct cost of the program can be managed with expenditure limits and required documentation. Impact is difficult to measure.
What is the primary purpose of service recovery? What is the second?
Retain customer loyatal. Create record of unexpected events that help identify and address OFIs.
Another name for succession planning?
talent management
How much training for full time employees in a year?
average 10 days
Who is responsible for meeting requirements, capturing statistics, and documenting Occupational Safety and Health Act (OSHA)? Who is responsible for enforcing sexual harassment polices?
HR
Who is responsible for monitoring safety, MSDS sheets, safe procedures?
HR
How many work related injuries (2011) in hospitals, and healthcare industry? What about private industries?
6.8 injuries for every 100 in hospital. 2.7 in healthcare industry and 2.3 for industry.
Who condusts the probationary review with employees?
Line supervisors.
Job descriptions are approved and recorded by who?
HR. Operating managers develop job descriptions.
HR screens applicalbe providers through which database?
National Practitioner Data Bank
Even under the best retention program, how much of the work force will depart and be replaced each year?
10%
All policies regarding workforce planning and temporary labor/contracts?
Governing board
How far out should workforce planning take place?
3-5 years out
What is the most valuable resource?
People/associates
Investing in training, rewards, education, etc. can consist of how much of the payroll (at least)?
10% of payroll costs
Some physicians are affiliated through what kind of contract?
Privileged
