Human Resources

Question 1

The quality of management is crucial to the effectiveness of a business. Describe ways that managers can influence the effectiveness of a business.

Answer 1

• Effective leadership of staff.
• Effective decision-making to increase productivity, increase profits and grow the business.
• Creating policies that motivate employees and setting realistic goals.
• Recruiting, training and managing staff effectively.
• Motivating staff and creating a positive work environment.
  -Delegating responsibility and tasks to staff.
• Managing the finances of the organisation effectively.
• Carrying out administrative work and liaising with other departments.

Question 2

The quality of employees is one of the main components of business effectiveness. Describe how employees influence the effectiveness of a business.

Answer 2

• Being productive and fulfilling their job/skill set
• Being motivated and committed to the organisation
• Satisfying customers through quality of service
• Levels of attendance and absenteeism
• Improving their skills through training
• Taking industrial action