Human Resources Flashcards
(48 cards)
What is a letter of application
A letter sent with a cv or application form containing additional information
( also known as a cover letter )
Why can interviews be helpful TO EMPLOYER
- can validate information
- see how candidate copes under pressure
- can query any further information needed
- can see if the candidate would fit well in workforce
- non verbal aspects can be considered ( mannerisms)
How can interviews be helpful TO EMPLOYEES
- experience
- ask questions
- get a feel for workplace
Why May interviews not be helpful
- subconscious discrimination
- don’t see candidate in workplace
- nerves can affect performance and answers
What is scenario testing
Showings a candidate a video or photo of a scenario to ask and see how they would react
What is psychometric testing
A ‘mental measurement’ evaluating capacity to work with others, process information and cope with stress.
( part of selection process )
Why is it important to have a good selection process
- help find candidate with right skills
- can determine which Canaanite fits best in organisation in terms of personalities
- save time and money on future recruitment and selection
What are limitations to testing
Employees may give the answer they think the employer wants to hear
What is an organisational chart
A diagram to show the hierarchy in a business usually from top to bottom in terms of seniority
What do organisational charts show
- chain of command
- authority and subordinates
- lines of communication
- span of control
- chain of command
- levels of hierarchy
- line relationships
- staff relationships
What is the span of control
The number of employees ( or subordinates ) for who a manager is responsible for
Advantages of a NARROW span of control
Manager can spend more time giving staff clear and direct instructions
Drawbacks of a NARROW span of control
Staff may feel ‘watched over’
Advantages of WIDE span of control
Employee independence and less manager supervision for staff
Drawbacks for WIDE span of control
Staff members may perform badly if manager looses control
Why May a manager prefer a wide span of control
More people to delegate to
What is the Chain of command
The order of authority and delegation within a business
What are the levels of hierarchy
Number of layers in the business
What are line relationships
Vertical relationships between managers and subordinates
What is empowerment
Giving employees power and freedom to do their jobs
What is a centralised structure
Only most senior management make decisions
Benefits of centralised structures …
Quick decision making in an emergency situation
Drawbacks of centralised structure
No employee input
What is a decentralised structure
Decision making is spread out across more junior managers across the business
