Human Resources

Question 1

Topic 1

Answer 1

Role of human resource management

Question 2

Topic 2

Answer 2

Key influences

Question 3

Topic 3

Answer 3

Processes of human resources management

Question 4

Topic 4

Answer 4

Strategies in human resource management

Question 5

Topic 5

Answer 5

Effectiveness of human resource management

Question 6

Role of human resource management

Answer 6

Strategic role of human resources
Interdependence with other key business functions
Outsourcing
- human resource functions
- using contractors- domestic, global

Question 7

Key influences

Answer 7

Stakeholders- employers, employees, employer associations, unions, government organisations, society
Legal- the current legal framework
- the employment contract- common law (rights and obligations of employers and employees), minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts
- work health and safety and workers compensation
- antidiscrimination and equal employment opportunity
Economic
Technological
Social- changing work patterns, living standards
Ethics and corporate social responsibility

Question 8

Processes of human resource management

Answer 8

Acquisition
Development
Maintenance
Separation

Question 9

Strategies in human resource management

Answer 9

Leadership style
Job design- general or specific tasks
Recruitment- internal or external, general or specific skills
Training and development- current or future skills
Performance management- developmental or administrative
Rewards- monetary and non-monetary, individual or group, performance pay
Global- costs, skills, supply
Workplace disputes
- resolution- negotiation, mediation, grievance procedures, involvement of courts and tribunals

Question 10

Effectiveness of human resource management

Answer 10

Indicators
- corporate culture
- benchmarking key variables
- changes in staff turnover
- absenteeism
- accidents
- levels of disputation
- worker satisfaction