Human Resources Flashcards
What is the definition of HR?
The creation and development of an effective work force. Ensuring what is there matches the needs and requirements of the environment.
What is a hard approach to HR?
Hard refers to an old school way of thinking. It very much looks at people as resources not people. They focus on the organisation with a very top down approach to management.
What is a soft approach to HR?
It considers how people are assets that need to be looked after. It aims to ensure people participate, are motivated and trained, it considers the long term.
What are the four C’s of HR?
Commitment. Competence. Congruence. Cost-effectiveness.
What is commitment?
Ensure people are committed to their jobs. That when asked they say positive things about their job. That loyalty and satisfaction is always high.
What is competence?
Considers the skill and potential of employees. Aiming to attract the right people.
What is congruence?
Ensuring that the same goals exist across the business and they are shared by everyone from management all the way down.
What is cost-effectiveness?
Ensuring that operations are effective and productive. Things are achieved at the lowest possible cost and competitors are matched.
What are the motivational factors according to Taylor?
Economic gain, little emphasis on the team, being treated the same as their counterparts.
What are the five steps of Maslow’s hierarchy of needs?
Self-fulfilment, Ego, Social, Safety, Basic - top down.
How does the hierarchy of needs fit in to motivating staff?
It suggests that you can use the stage a person is at within the hierarchy to motivate them to do better - as they will always be striving for the next step.
How does a group function?
One person in charge with several people - all of whom have a shared sense of identity - following their lead.
Why are groups important?
They combine skills, plans, problem solving abilities, functions and departments.
What is the forming stage of a group?
A collection of individuals form together to make a group. They start to consider things like how they will operate.
What is the storming stage of a group?
This is the stage where there may be conflict. They need to challenge what one another thinks about how the group will proceed. There is competition for the roles.
