Human Resource Management

Question 1

In ____________ contingency theory, the subordinate-centered leader relies entirely on the subordinates to make the decisions.

Answer 1

Tannenbaum and Schmidt’s

Question 2

In the subordinate-centered leadership style, the boss delegates the decision-making authority to the ________.

Answer 2

subordinates

Question 3

According to __________ contingency approach, there is no correct leadership style–to what extent a leader should be boss-centered or subordinate-centered depends on the situation.

Answer 3

Tannenbaum and Schmidt’s

Question 4

__________ contingency approach stated that the most effective leadership type depends on factors such as the kind of subordinates, time pressures, and what the leader is trying to accomplish.

Answer 4

Tannenbaum and Schmidt’s

Question 5

The ______ contingency model proposes that effective group performance depends on the proper match between the leader’s style of interacting with his or her subordinates and the degree to which the situation gives control and influence to the leader.

Answer 5

Fiedler

Question 6

Fiedler developed an instrument, which he called the _______ , which purports to measure whether a person is task or relationship oriented. Further, he isolated three situational criteria: leader-member relations, task structure, and position power. He believed that these criteria can be manipulated so as to create the proper match with the behavioral orientation of the leader.

Answer 6

least preferred coworker (LPC) questionnaire

Question 7

Fred Fiedler’s contingency theory puts leaders on an LPC scale. High-LPC leaders are more relationship oriented, whereas low-LPC leaders are more _____-oriented. LPC stands for least preferred coworker.

Answer 7

task

Question 8

An _____ theory supposes that all facts related to human development are universal across cultures, races, and nations.

Answer 8

Ethnocentric

Question 9

_____ was developed in direct opposition to this homogenous worldview. Most counselors have come to recognize the important role that a person’s culture has on the overall personality and behavioral development.

Answer 9

Multicultural Counseling and Therapy

Question 10

According to Douglas McGregor, _____ states that some managers assume that employees dislike work, are lazy, and must be coerced to perform.

Answer 10

Theory X

Question 11

According to Douglas McGregor, _____ states that some managers assume that employees like work, are creative, seek responsibility, and can exercise self-direction.

Answer 11

Theory Y

Question 12

The ____ model states that the feelings of meaningfulness, responsibility and knowledge of the results of the work performed will produce a motivated, satisfied and productive employee.

Answer 12

job characteristics

Question 13

The ____ states that employees within an organization will advance to their highest level of competence and then be promoted to and remain at a level at which they are incompetent. This is the term coined to describe this type of promotion. It is not a good way of promoting individuals because employees get promoted until they cannot do the job that has been given to them.

Answer 13

Peter Principle

Question 14

KSAO stands for __________, skills, abilities and other factors. This will assist the HRM and line managers to come to a decision whether the applicant has adequate KSAOs that match to the job description.

Answer 14

Knowledge

Question 15

The different types of interview methods include the ____, structured interview, situational interview, behavioral description interview, panel interview, computer interview and video interview.

Answer 15

nondirective interview

Question 16

Psychologists call this ___ and they are: extroversion, neuroticism, agreeableness, conscientiousness and openness

Answer 16

The Big Five

Question 17

The ___ prohibits discrimination in wages, benefits and pensions based on a worker’s gender.

Answer 17

Equal Pay Act of 1963

Question 18

Title VII of the ___ outlaws discriminatory practices in all aspects of employment including hiring, training, pay, promotion, employee benefits and all other conditions of employment.

Answer 18

Civil Rights Act of 1964

Question 19

_____ covers the majority of organizations but government-owned corporations, bona-fide tax-exempt clubs, religious organizations that want to hire only employees of their faith and companies hiring Native Americans on or close to reservations are all exceptions to the rule.

Answer 19

The Civil Rights Act (1964)

Question 20

The ___ allows discrimination where employment preferences are reasonably necessary for the normal operation of the business. For example, it is reasonable to want to hire male models for a male clothing photo shoot.

Answer 20

Bona fide occupational qualification (BFOQ)

Question 21

The agency responsible for the administration and enforcement of labor laws in the US is the ___.

Answer 21

National Labor Relations Board

Question 22

In organizing a union, the five steps that must be taken are ___, holding of the first organizational meeting, creation of an in-house organizing committee, election petition and voting preparation as well as contractual negotiations.

Answer 22

employee contact

Question 23

An ___ is an undertaking signed by the employee authorizing the union to act on his or her behalf for the purposes of collective bargaining with the employer.

Answer 23

authorization card

Question 24

The first step in ___ is negotiation preparation, when data such as grievances, wage details and disciplinary actions are collected and then bargaining teams are formed.

Answer 24

collective bargaining process

Question 25

The ___ is critical as they will be dealing with the management bargaining team to come to a resolution. The union team is normally headed by the union president, who would normally have an additional 3 to 5 members in his or her team.

Answer 25

bargaining team

Question 26

The second step in collective bargaining is the ___; with the third step being the negotiation of the agreement itself before the final step of formalizing the agreement.

Answer 26

development of bargaining strategies

Question 27

___ is a method for settling disputes out of court, and involves a third party which has the power to make a final, binding decision.

Answer 27

Arbitration

Question 28

Arbitration is one of the two major methods for settling a dispute out of court. The other is ___.

Answer 28

mediation

Question 29

In nonunionized workplaces, the formal procedures such as the step-review and peer-review systems to handle employees’ grievances are collectively known as ___.

Answer 29

alternative dispute resolution

Question 30

In unionized workplaces, the grievance procedure is normally included in the labor agreements. Employers in nonunionized workplaces have introduced ____ to discourage unionization and to reduce the chances of being taken to court for discrimination or wrongful dismissal claims.

Answer 30

alternate dispute resolution (ADR)

Question 31

___ has meant that a sizeable portion of blue-collar workers are being made redundant in favor of hiring cheaper foreign workers abroad. Rapid technological progress has also meant that blue-collar workers are in less demand as jobs become more computerized and automated, requiring less input from humans.

Answer 31

Globalization