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Human Relations in Organizations > Human Relations > Flashcards

Human Relations Flashcards

1
Q

What is the difference between effective and efficient?

A

Effectiveness is doing the right thing and efficient is doing things right.

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2
Q

What are the factors affecting behavior?

A
  1. Physiological Influences
  2. Learning Influences
  3. Cognitive Influences
  4. Socialbiological Influences
  5. Cultural Infuences
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3
Q

What are morals?

A

Religious teachings, family beliefs, or cutural factors

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4
Q

What are values?

A

Values are concepts that si the way we live. Honesty, fairness, ect..

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5
Q

Leaders are people who get others to do things, who show support for causes, or who actively demonstrate beliefs in principles in which they believe

A

Statement

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6
Q

What are the two types of distances?

A

Social and psychological distance

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7
Q

Which distance is based largely on the recognition of differences in influence and authority

A

Physiological

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8
Q

What are the 5 problem people

A
  1. Sniper
  2. Complainer
  3. Exploder
  4. Know it all
  5. Passive
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9
Q

What is contractual trust?

A

Is based on the assumption that other people will uphold their responsibilities

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10
Q

What are challenges facing organizations

A
  1. use of technology and problems from technology
  2. Changing attitudes and motivation of employees
  3. Increasing costs and economic uncertainies
  4. Changes in consumer demand and competition
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11
Q

What are actions to meet challenges?

A
  1. Open communication
  2. Creative and flexible planning
  3. Cooperative action with employee commitment
  4. Adaption to changin conditions
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12
Q

What is the bureaucratic model?

A

The model stresses rigorous chain of command, specialization, procedures and rules, technical competence and impersonality.

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13
Q

What are 3 elements to a message

A
  1. Source
  2. Message
  3. Receiver
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14
Q

What is encoding

A

The process by which an individual’s ideas are converted into symbols tha make a message

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15
Q

What is decoding

A

Decoding is the process of interpreting sumbols contained in a message by determining what the symbols refer to.

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16
Q

On average, how much does an individual retain of a converstation?

A

50 %

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17
Q

What is the study of body movements and the visual aspects of behavior

A

Kinesics

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18
Q

What is the study of how individuals structure and ues of space or spatial relations?

A

Proxemics

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19
Q

What is the nonverbal communication with the use of time?

A

Chronemics

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20
Q

What is the term used for when its concerned with how something is said rather than what is said?

A

Paralanguage

21
Q

Object language such as artifacts is what?

A

communication resulting from the display of material things. clothes, furniture, cars…ect

22
Q

What is power oriented approach

A

management controls information in the organization. with a power oriented approach, communication problems are frequently major causes of poor performance

23
Q

What is a achievment oriented approach?

A

assumes that effective communication is a necessary part of productive work.

24
Q

Face to face communication uses multiple channels of communication

A

Statement

25
Q

What are the 3 goals when approaching face to face interactions?

A
  1. Obtain information
  2. To give information
  3. To establish a relationship of trust and confidence
26
Q

List the 6 steps in effective communication.

A
  1. Establish a specific purpose
  2. Decide using who, what, whom, where
  3. Consult with others
  4. Consider setting and timing
  5. Follow through & obtain feedback
  6. Support words with action
27
Q

What is power-oritneted approach

A

Assues that management alone regulates and controls the flow of information.

28
Q

Achievement-oriented approach is

A

information communicated to employees through the job and involvement with management

29
Q

Personal Power Style

A

Try to be dominant. Managers can be over bearing

30
Q

Institutional Power is

A

concerned with organizational problems and actions that will result in attaining orgniational objectives

31
Q

Permissive Leadership is hands off. Lets the group establish own objectives. Usually is a mess

A

Statement

32
Q

The autocratic leader llows group members little to no voice in decisions. Tend to use fear as a base

A

Statement

33
Q

The path goal theory is how well the leader clarifies the path to the desired rewars and makes rewards dependent on the effective performance

A

Statement

34
Q

What is two dimensional leadership

A

Compares job structure to employee consideration

35
Q

What is the leadership Theory

A

Based on the belief that there is no singel best style

36
Q

What are the 4 contemporary leadership styles?

A
  1. Charismatic
  2. Transformational
  3. Transactional
  4. Symbolic
37
Q

What is charismatic leadership

A

Inspires follower loyality and creates an enthusiastic vision others trive to follow

38
Q

What is transformational leadership

A

Depends on continuous learning. Innovation and change within the organization

39
Q

What is transactional leadership

A

Involves an exchange between the leader and followers in which the followers perform tasks in exchange for rewards

40
Q

What is symbolic leadership

A

Bases theory on a strong organizational culture that holds common values and beliefs. Employees have faith in their leadership

41
Q

Theory Z says

A

involved workers are the key to productivity

  1. Workers are automomonusly becasue they are trust worthy
  2. Close relationship between work and social life
42
Q

What type of leadership is based on the situation

A

Situational Leadership

43
Q

What is the leadership continuum Theory

A

By Tanenbaum / Shmidt. Says it detemines which leadership style a leader should applyto a situation. Move along coninuum from one extreme to another. Autocratic vs. democratic

44
Q

What is Path Goal Theory

A

By Robert House… Based on employees goal of the employers foals and objectives. Uses Directive, Supportive, Particiaptive and Achievement Oriented

45
Q

What is Principle Centered Leadership

A

Stephen Covey… Focuses on the use of basic values to lead an organization. the leader use core values to make decisions and create policy

46
Q

What are the 5 leadership levels

A
  1. Capable Individual
  2. Contributing Team Member
  3. Competent Manager
  4. Effective Leader
  5. Executive
47
Q

What is the social change model

A

Value based model that places services at the core for change

48
Q

What is the alpha leadership model

A

By Deering… The leader involves followers in the process of accomplishing a goal within the limits of the system. includes 4 elements leader, follower,system, and goal

Human Relations in Organizations (1 decks)

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