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Penn Foster > Human Relations > Flashcards

Human Relations Flashcards

1
Q

Human Relations

A

The study of how people get along with one another

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2
Q

Reinforcement

A

A reward that follows something you do

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3
Q

Positive Self-Talk

A

Thinking confidently to overcome imagined risks

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4
Q

Negative Self-Talk

A

Imagined risks

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5
Q

Self-Confidence

A

the belief that you can face new situations or challen and succeed

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6
Q

Consideration

A

being thoughtful of others

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7
Q

Communication

A

sharing thoughts with others

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8
Q

Attitude

A

lasting feelings about people, objects, issuses, and events

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9
Q

Inflection

A

a change in the tone of a speakers voice

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10
Q

Pace

A

the rate at which we speak

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11
Q

Body language

A

communication through posture and body language

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12
Q

Productivity

A

the ability to complete a job

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13
Q

effectiveness

A

the ability to reach a goal or complete a task

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14
Q

Efficiency

A

reaching a goal with a minimum amount of time and effort expended

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15
Q

false productivity

A

performing many actions without moving toward your goal

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16
Q

Performance goals

A

productivity requirements

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17
Q

efficiency guidelines

A

A specified period of time, given cost, or given amount of resources, such as raw material or energy, to complete a task

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18
Q

Productivity requirements

A

how much work you should accomplish in a set amount of time

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19
Q

Tolerance

A

 excepting people for who they are

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20
Q

Modeling

A

behavior as you would like others to behave

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21
Q

Time, cost, and materials

A

things you should consider when measuring efficiency

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22
Q

Negative attitudes

A

ways of thinking that interfere with productivity in your personal life and at work

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23
Q

Current Relationship

A

a relationship that’s active now, in which you see the person once in a while and do something together every so often

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24
Q

Past Relationship

A

a relationship you used to have, but for some reason you no longer have contact with that person

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25
Q

Social Relationship

A

A relationship you have with friends

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26
Q

Family Relationship

A

a relationship between people who are related too one another

27
Q

Working Relationship

A

a relationship between people who work together

28
Q

Quality Time

A

time that’s meaningful, productive, or simply relaxing

29
Q

Expectations

A

the things people expect of one another

30
Q

Pressure Reinforcement

A

a reward

31
Q

Negative Reinforcement

A

a bad experience or punishment

32
Q

Relationship

A

the way that two or more people are connected

33
Q

Vertical Relationship

A

a relationship that exists between people with unequal status

34
Q

Horizontal Relationship

A

a relationship between equals or near equals

35
Q

Harmony

A

mutual respect for each other

36
Q

Mutual Reward Theory

A

The theory that relationships will grow as long as the people involved reinforce one another

37
Q

Values

A

Those things , especially ideas, that people believe are important

38
Q

Irritation Threshold

A

The point at which a person notices something and becomes annoyed

39
Q

Counserlor

A

a person who helps you see a situation or problem clearly so you can decide what to do

40
Q

Advocate

A

a person who supports your efforts and who looks put for your best intrest

41
Q

Leadership

A

Guidence for leaders and supervisors

42
Q

Followership

A

commitment from followers to do the bestvjob the passibly can

43
Q

Productivity Equations

A

HAPPY EMPLOYEEES+GOOD SERVICE= PRODUCTIVITY

44
Q

Frustration

A

the feeling you get when events beyond your control keep you from reaching a goal

45
Q

Agression

A

the need to strike out physically ir verbally

46
Q

Perseverance

A

the process of continuing to work at something until you reach your goal

47
Q

Time analysis

A

A list of the different tasks you perform and when you do them

48
Q

Your so sick or injured that you wont be able to perform your job

A

an example of an acceptable reason for staying home from work

49
Q

your illness can be transmitted to other people

A

an example of an acceptable reason for staying home from work

50
Q

Traveling to work would be dangerous

A

an example of an acceptable reason for staying home frok work

51
Q

your emotional state is so bad that you wont be able to perform your job

A

an example of an acceptable reason for staying home from work

52
Q

there has been a serious illness, injury, or emergency in your family and you must be a caregiver

A

an example of an acceptable reason for staying home from work

53
Q

there has been a death in your immediate family

A

an example of an acceptable reason for staying home from work

54
Q

an uncontrollable situation occurs, such as bad weather, a disater or emergency, or an automobile breakdown

A

an example of an acceptable reason for staying home from work

55
Q

there’s a personal or legal situation you must handle during regular business hours

A

an example of an acceptable reason for being late for work

56
Q

there’s routine health or medical care that you must handle during regular business hours

A

an example of an acceptable reason for being late for work

57
Q

you encounter unexpected traffic problems, such as a road closure or bad accident

A

an example of an acceptable reason for being late for work

58
Q

Respect

A

truly believing people are capable, that their opinions matter, and that their lives have value

59
Q

Motivation

A

the incentive that begins and sustains the things we do

60
Q

Internal Motivation

A

motivation we provide ourselves

61
Q

injured relationship

A

a relationship that has sustained damage

62
Q

Vacation

A

an extended period of time off

63
Q

mini-vacation

A

a short amount of time off

64
Q

Plateau Periods

A

a time when there’s little growth or development (leveling-off) in certain life processes

Penn Foster (5 decks)

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