Human Relations Flashcards
Human Relations
The study of how people get along with one another
Reinforcement
A reward that follows something you do
Positive Self-Talk
Thinking confidently to overcome imagined risks
Negative Self-Talk
Imagined risks
Self-Confidence
the belief that you can face new situations or challen and succeed
Consideration
being thoughtful of others
Communication
sharing thoughts with others
Attitude
lasting feelings about people, objects, issuses, and events
Inflection
a change in the tone of a speakers voice
Pace
the rate at which we speak
Body language
communication through posture and body language
Productivity
the ability to complete a job
effectiveness
the ability to reach a goal or complete a task
Efficiency
reaching a goal with a minimum amount of time and effort expended
false productivity
performing many actions without moving toward your goal
Performance goals
productivity requirements
efficiency guidelines
A specified period of time, given cost, or given amount of resources, such as raw material or energy, to complete a task
Productivity requirements
how much work you should accomplish in a set amount of time
Tolerance
 excepting people for who they are
Modeling
behavior as you would like others to behave
Time, cost, and materials
things you should consider when measuring efficiency
Negative attitudes
ways of thinking that interfere with productivity in your personal life and at work
Current Relationship
a relationship that’s active now, in which you see the person once in a while and do something together every so often
Past Relationship
a relationship you used to have, but for some reason you no longer have contact with that person
Social Relationship
A relationship you have with friends
Family Relationship
a relationship between people who are related too one another
Working Relationship
a relationship between people who work together
Quality Time
time that’s meaningful, productive, or simply relaxing
Expectations
the things people expect of one another
Pressure Reinforcement
a reward
Negative Reinforcement
a bad experience or punishment
Relationship
the way that two or more people are connected
Vertical Relationship
a relationship that exists between people with unequal status
Horizontal Relationship
a relationship between equals or near equals
Harmony
mutual respect for each other
Mutual Reward Theory
The theory that relationships will grow as long as the people involved reinforce one another
Values
Those things , especially ideas, that people believe are important
Irritation Threshold
The point at which a person notices something and becomes annoyed
Counserlor
a person who helps you see a situation or problem clearly so you can decide what to do
Advocate
a person who supports your efforts and who looks put for your best intrest
Leadership
Guidence for leaders and supervisors
Followership
commitment from followers to do the bestvjob the passibly can
Productivity Equations
HAPPY EMPLOYEEES+GOOD SERVICE= PRODUCTIVITY
Frustration
the feeling you get when events beyond your control keep you from reaching a goal
Agression
the need to strike out physically ir verbally
Perseverance
the process of continuing to work at something until you reach your goal
Time analysis
A list of the different tasks you perform and when you do them
Your so sick or injured that you wont be able to perform your job
an example of an acceptable reason for staying home from work
your illness can be transmitted to other people
an example of an acceptable reason for staying home from work
Traveling to work would be dangerous
an example of an acceptable reason for staying home frok work
your emotional state is so bad that you wont be able to perform your job
an example of an acceptable reason for staying home from work
there has been a serious illness, injury, or emergency in your family and you must be a caregiver
an example of an acceptable reason for staying home from work
there has been a death in your immediate family
an example of an acceptable reason for staying home from work
an uncontrollable situation occurs, such as bad weather, a disater or emergency, or an automobile breakdown
an example of an acceptable reason for staying home from work
there’s a personal or legal situation you must handle during regular business hours
an example of an acceptable reason for being late for work
there’s routine health or medical care that you must handle during regular business hours
an example of an acceptable reason for being late for work
you encounter unexpected traffic problems, such as a road closure or bad accident
an example of an acceptable reason for being late for work
Respect
truly believing people are capable, that their opinions matter, and that their lives have value
Motivation
the incentive that begins and sustains the things we do
Internal Motivation
motivation we provide ourselves
injured relationship
a relationship that has sustained damage
Vacation
an extended period of time off
mini-vacation
a short amount of time off
Plateau Periods
a time when there’s little growth or development (leveling-off) in certain life processes
