Human Factors Psychology Flashcards
Human factors psychology is concerned with the effects of ——- and —– on employee behavior
The work environment and work conditions
A distinguishing characteristic of human factors psychology is it’s emphasis on:
The person-machine fit
—- breaks are most effective when their schedules are empirically determined
Rest
Rest should be provided at the —- and —- hours of work since these tend to be the times of greatest fatigue
Fourth and eighth
Frequent short breaks are —- than longer, less frequent ones.
More effective
Physical correlates of stress include:
HTN, hypercholesterolemia, increased risk of heart disease, ulcers, arthritis, cancer
Psychological correlates of stress include:
Anger, tension, anxiety, irritability, boredom, sleep and eating problems, increased smoking, drinking, and drug abuse.
In terms of work, high levels of stress are linked with the following:
Reduced job productivity, increased sabotage, absenteeism, turnover, job satisfaction
Frankenhaiser and Gardell (1976) found in their study of sawmill workers that performing —–tasks were the ones at greatest risk.
Machine-paced
Jobs most likely to lead to stress-related problems are those that give workers
Very little control over their tasks or work conditions.
Holmes and Rahe (1967) asked over 5,000 patients hospitalized with stress related illness to list recent stressful events and found that events related to —- to be the most stressful
Marriage (death of a spouse, divorce, marital separation)
—– have a stronger impact on health than stress due to traumatic events (Weinberger, Hines, & Tierney, 1087)
Daily hassles
—- is caused by accumulated stress associated with overwork
Job burnout
Job burnout correlates
Low personal accomplishment, cynicism, emotional/physical/mental exhaustion.
An early sign of burnout is:
A sudden increase in work effort and hours without an increase in productivity
Workers experiencing burnout tend to be —– and, as a result, are unable to identify solutions to problems they encounter.
Inflexible about work rules and procedures
Burnout is more likely when the job involves —– and the supervisor is perceived as being low in —–
Frequent contact with people who are in need of help
Consideration
Work-family conflict is — stressful for women than men
More
Work family conflict is experienced — often for men than women
More
Men experience work family conflict as the result of
Work expectations
Women experience work family conflicts as a result of
Family expectations
Organizations programs designed to reduce work family conflict include
Flexible working hours, daycare centers, and parental leave programs
