Human Factors Key Points Flashcards

1
Q

Human Factors definition

A

Human Factors is the study and management of human performance in the
workplace. The field covers human capabilities and limitations, human
psychology, physiology, and sociology; and embraces the physical, organisational
and procedural environment the individual works within and equipment they work
with

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2
Q

What errors cause accidents

A

 Pilot deviated from basic operational procedures 33%
 Inadequate cross-check by second crew member 26%
 Design faults 13%
 Maintenance and inspection deficiencies 12%
 Absence of approach guidance 10%
 Captain ignored crew inputs
Air traffic control failures or errors 9%
 Improper crew response during abnormal conditions 9%
 Insufficient or incorrect weather information 8%
 Runways hazards 7%
 Air traffic control/crew communication deficiencies 6%
 Improper decision to land 6%

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3
Q

What is the chain of events that lead to an accident

A

Event –> incident –> accident

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4
Q

What does the cornea do

A

At the front of the eye. Acts as fixed focusing device and responsible for 70-80% of total focusing ability (refraction) of the eye

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5
Q

What dies the iris and pupil do?

A

The iris (the coloured part of the eye) controls the amount of light that is allowed
to enter the eye. It does this by varying the size of the pupil (the dark area in the
centre of the iris). The size of the pupil can be changed very rapidly to cater for
changing light levels. The amount of light can be adjusted by a factor of 5:1.

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6
Q

What does the lens of the eye do?

A

Where rinal focusing occurs. Shape is changed by ciliary muscles

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7
Q

What does the retina do

A

Located at rear of eyeball. Made uo of complex nerve cells connected to optical nerve

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8
Q

What are rods and cones

A

Cones function in good light and detect fine detail and colour. Distinguish 1000 different shades of colour

Rods cannot detect colour, poor at distinguishing fine detail but good at detecting movement at edge of visual field. More sensitive at lower lights

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9
Q

What is visual acuity

A

Visual acuity is the ability of the eye to
discriminate sharp detail at varying distances.
An individual with an acuity of 20/20 vision should be able to see at 20 feet that
which the so-called ‘normal’ person is capable of seeing at this range

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10
Q

What do the 3 sections of the ear do

A

Outer ear: The outer ear consists of the auditory canal which directs sound waves down to
the eardrum. The sound waves cause the eardrum to vibrate

Middle ear: transmits vibrations from eardrum throught 3 small bones (ossicles). Protects ears from sounds above 80 dB by upto 20 dB for about 15 min

Inner ear: filled with fluid connecting to cochlea covered in hairs

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11
Q

What are the 4 forms of attention

A

Selective attention
Divided attention
Focused attention
Sustained attention

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12
Q

What is perception

A

Perception involves the organisation and interpretation of sensory data in order to
make it meaningful to us and discarding data that is not relevant. i.e. Perception
transforms data into useable information.

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13
Q

How long is ultra short term memory, short term memory and long term memory

A

Ultra short is up to 2 seconds

Short term is enough time to use it (working memory)

Long term is upto forever

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14
Q

What is sematic and episodic memory

A

. Semantic Memory
‘Semantic memory’ refers to our store of general, factual knowledge about the
world, such as concepts, rules, one’s own language, etc. It is information that is not
tied to where and when the knowledge was originally acquired.
e. Episodic Memory
Episodic memory refers to memory of specific events, such as our past
experiences (including people, events and objects). We can usually place these
things within a certain context. It is believed that episodic memory is heavily
influenced by a person’s expectations of what should have happened, thus two
people’s recollection of the same event can differ

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15
Q

What does disposition of an engineer mean

A

Mood/ mental state

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16
Q

What is acute and chronic stress

A

Acute us intense but short and chronic stress is reaccuring or of long duration

17
Q

What is domestic stress

A

Stress associated with home and personal life

18
Q

What are the stress managements

A

Defence and coping

Defence is bad and pushing it to the side

Coping is good and is is addressing the problem and making fixes to it

19
Q

What is work culture

A

How things are done at each work place. “Norms”

20
Q

What is group polarization

A

Tendency of groups to make more extreme decisions than the Individual members Individual positions

21
Q

CRM vs MRM

A

Crew resource management and maintenance resource management

Crew is more personal and felt immediately where as maintenance is not immediate

22
Q

What is maintenance currency

A

Keeping up to date with everything

23
Q

What is the rule of thumb for hearing protection

A

Protection should be used if speech can’t be heard clearlt from 2 meters away

24
Q

What are the frequency ranges that cause white finger syndrome

A

50-150hz

25
Q

What is complacency

A

Feeling so satisfied with your own ability that you feel like you don’t need to try or pay attention

26
Q

What is Murphy’s law

A

“If there is a chance something can go wrong, it will”

27
Q

What is reversion

A

Having a particular behavior that has been established over a long period of time. Can be difficult to unlearn bad habits

28
Q

What is the shel model

A

Software
Hardware
Environment
Lifeware

Lideware in the middle of everything

29
Q

What is a latent failure and an active failure

A

A latent failure is an underlying failure with no immediate effect

Active failure is readily apparent eg pressing wrong button

30
Q

What are type 1 and type 2 errors

A

Type 1 is when a serviceable item is identified as defective when it is not

Type 2 is when a defective item is not identified