Human Factors and The Dirty Dozen in Aviation Flashcards
is a memory aid for explaining the actions of aviation personnel as they interact with hardware, procedures, test equipment, environmental factors and other people as they perform maintenance duties.
PEAR
PEAR MEANS
PEOPLE, ENVIRONMENT, ACTIONS, RESOURCES
Due to a large number of
maintenance-related aviation
accidents and incidents that
occurred in the late 1980s and
early 1990s, Transport Canada
identified twelve human factors
that degrade people’s ability to
perform effectively and safely,
which could lead to maintenance
errors.
THE DIRTY DOZEN
These twelve factors, known as
the
THE DIRTY DOZEN
What is the twelve human factors
LACK OF TEAMWORK
LACK OR RESOURCES
LACK OF COMMUNICATION
LACK OF AWARENESS
LACK OF ASSERTIVENESS
LACK OF KNOWLEDGE
FATIGUE
PRESSURE
NORMS
STRESS
COMPLACENCY
DISTRACTION
- Failure to transmit, receive, or provide enough information to complete a task.
- Never assume anything.
- Only 30% of verbal communication is received and understood by either side in a conversation.
LACK OF COMMUNICATION
- Overconfidence from repeated
experience performing a task.
COMPLACENCY
-Shortage of the training, information, and/or ability to successfully perform.
LACK OF KNOWLEDGE
-Anything that draws your attention away from the task at hand.
________ are the #1 cause of forgetting things, including what has or has not
been done in a maintenance task.
DISTRACTION
-Anything that draws your attention away from the task at hand.
________ are the #1 cause of forgetting things, including what has or has not
been done in a maintenance task.
DISTRACTION
- Failure to work together to complete a shared
goal
LACK OF TEAMWORK
- Physical or mental exhaustion threatening work performance.
FATIGUE
- Not having enough people, equipment, documentation, time, parts, etc., to complete a task.
LACK OF RESOURCES
- Real or perceived forces demanding high-level job performance.
PRESSURE
- Failure to speak up or document concerns about instructions, orders, or the actions of others.
LACK OF ASSERTIVENESS
- A physical, chemical, or emotional factor that causes physical or mental tension.
STRESS
- Failure to recognize a situation, understand what it is, and predict the possible results.
LACK OF AWARENESS
- Expected, yet unwritten, rules of behavior
NORMS
- one of his most famous drawings, can be described as one of the earliest sources presenting guidelines for anthropometry.
THE VITRUVIAN MAN
- Around _______ , He began research in the area of anthropometrics.
1487
LEONARDO DI VINCI
- trying to reduce human error in medicine.
-They developed the concept of using call backs when communicating in the operating room.
FRANK AND LILLIA GILBRETH
- the first to fly a powered aircraft and also pioneered many human factors considerations.
ORVILLE AND WILBUR WRIGHT
