HUMAN BEHAVIOR IN ORGANIZATION Flashcards
Benefits of Diversity
- Better Understanding and Service of Customers
- More Satisfied Workforce
- Higher Stock Prices
- Lower Litigation Expenses
- Higher Company Performance
Challenges of Diversity
- Similarity -Attraction Phenomenon
- Faultlines
- Stereotypes
- Specific Diversity Issues
- Gender Diversity in Workplace
- Earnings Gap
- Glass ceiling
- Race Diversity in the Workplace
- Age Diversity in the Workplace
- Religious Diversity in the Workplace
- Employees with Disabilities in the Workplace
- Sexual Orientation Diversity in the Workplace
is an attribute along which a group is split into subgroups.
Faultline
is the tendency for individuals to be attracted to similar individuals
Similarity -Attraction Phenomenon
generalizations about a particular group of people.
Stereotypes
refer to stable life goals that people have, reflecting what is most important to them
Values
encompasses the relatively stable feelings, thoughts, and behavioral patterns a person has.
Personality
The Big Five Personalities
- Openness
- Conscientiousness
- Extraversion
- Agreeableness
- Neuroticism
How open a person is to new ideas and experiences
Openness
How much a person is energized by the outside world
Extraversion
How goal-directed, persistent, and organized a person is
Conscientiousness
How much a person puts others’ interests and needs ahead of their own
Agreeableness
is the degree to which a person has overall positive feelings about his or herself.
self-esteem
How sensitive a person is to stress and negative emotional triggers.
Neuroticism
refers to a person’s inclination to f ix what is perceived as wrong, change the status quo, and use initiative to solve problems
Pro-aactive personality
deals with the degree to which people feel accountable for their own behaviors
Locust of Control
refers to the extent to which a person is capable of monitoring his or her actions and appearance in social situations.
Self-monitoring
is a belief that one can perform a specific task successfully.
Self-efficacy
goes beyond the physical information available to us.
Visual Perception
How we perceive other people in our environment is also shaped by our values, emotions, feelings, and personality.
Social Perception
Human beings are prone to errors and biases when perceiving themselves.
Self Perception
is the causal explanation we give for an observed behavior. If you believe that a behavior is due to the internal characteristics of an actor,
Attribution
