HS300 Exam Questions 2 Flashcards
Question 1
All of the following are part of identifying and selecting goals EXCEPT
Incorrect Response
A) Prioritizing goals.
B) Discussing whether a goal is realistic and attainable.
C) Understanding a client’s wants and needs.
D) Monitoring goal progress.
The correct answer is (D).
Monitoring goal progress is part of the “monitoring recommendations” step in the financial planning process.
All other statements are part of identifying and selecting goals.
Question 2
When would a financial planner analyze alternative courses of action as part of the analysis step of the financial planning process?
Incorrect Response
A) The planner should only do this when a client does not appear on track to meet a particular goal.
B) The planner should only do this when the planner is uncertain about a particular assumption.
C) The planner should only do this when a client specifically asks for alternative recommendations.
D) Analyzing alternative courses of action is part of every financial plan.
The correct answer is (D).
Planners must always analyze not only the client’s current course of action, but also potential alternative courses of action.
Question 3
All of the following statements about presenting recommendations are correct EXCEPT:
A) A lengthy comprehensive written plan is widely regarded as the best presentation modality.
B) Planners should adjust their presentations to their clients’ learning styles.
C) The use of visual aids is generally encouraged, particularly for complex subjects.
D) If clients appear to misunderstand a presentation, the planner should adjust their approach.
The correct answer is (A).
While comprehensive written plans can be useful, most planners today recognize that they are not the optimal presentation modality for most clients. Rather, when presenting recommendations, a planner should adjust their presentation to the client’s learning style and body language. Furthermore, because most people are visual learners, visual aids are strongly encouraged.
Question 4
Updating responsibilities, checking goal progress, and gathering up-to-date client information are part of which step in the financial planning process?
A) Understanding the Client’s Personal and Financial Circumstances
B) Identifying and Selecting Goals
C) Developing the Financial Planning Recommendation(s)
D) Monitoring Progress and Updating
The correct answer is (D).
During the “monitoring progress and updating” step, planners will update client and planner responsibilities, check on goal progress, and gather up-to-date client information.
Question 5
All of the following occur when a planner is establishing and defining the client relationship with a prospective client EXCEPT:
A) The planner discusses their background and investment philosophy.
B) The planner discloses any conflicts of interest.
C) The planner provides relevant and required disclosures.
D) The planner analyzes client data.
The correct answer is (D).
When establishing and defining the client relationship, the planner has not yet collected detailed client information and therefore cannot analyze client data. All of the other activities are part of establishing and defining the client relationship.
Question 6
When is the scope of a financial planning engagement typically defined?
A) Typically, the scope is defined when establishing and defining the client relationship.
B) Typically, the scope is defined when implementing recommendations.
C) Typically, the scope is defined after client data has been gathered.
D) The scope is continually defined and redefined throughout the engagement.
The correct answer is (A).
Typically, the scope is defined before client data is gathered, when the client relationship is established and defined.
Question 7
Annie is a Certified Financial Planner™. In which of the following instances would she be held to the fiduciary standard?
I. When she provides general financial planning information during a radio interview
II. When acting as a broker and executing a stock trade
A) I only
B) II only
C) Both I and II
D) Neither I nor II
The correct answer is (D).
Certified Financial Planners™ are only held to the fiduciary standard when providing financial planning or advice to clients.
Question 8
All of the following are generally true of clients working with financial planners EXCEPT:
A) They tend to have more confidence that they can accomplish their financial goals.
B) They can go on autopilot while the planner handles everything for them.
C) They are better able to establish and prioritize goals.
D) They are more aware of their financial risks and the steps to manage those risks.
The correct answer is (B).
Generally, clients become more focused on their financial lives when working with a planner, not less. It is rare for clients in financial planning engagements to completely hand off their financial lives to a financial planner. Rather, planners tend to work with clients and instill in clients a greater sense of awareness, accountability, and confidence.
Question 9
Which of the following statements about the employment outlook for financial planners is correct?
A) The number of financial planners is expected to decrease in the next few years.
B) The mass retirement of Baby Boomers is expected to substantially influence the profession.
C) The vast majority of financial planners are dissatisfied with their current occupation.
D) The majority of financial planners are self-employed
The correct answer is (B).
Almost all Baby Boomers will retire in the next decade, and many of these people will seek out financial advice.
Statement (A) is incorrect because those retiring Baby Boomers are expected to increase the number of planner jobs by 15 percent. Statement (C) is incorrect because over 90 percent of financial planners report being satisfied with their jobs.
Statement (D) is incorrect because only about one out of five financial planners are self-employed.
Question 10
All of the following factors are strongly predictive of successful financial planning careers EXCEPT
A) Having exceptional mental math abilities.
B) Having a college degree.
C) Holding a certification such as the CFP®.
D) Having sales skills.
The correct answer is (A).
The top factors that predict successful financial planning careers are having a college degree, holding a relevant certification, and having strong sales skills. While mental math skills can be impressive at the right cocktail party, they have not been shown to predict successful financial planning careers.
Question 11
Bill is paid the same no matter how wealthy a particular client is. Which of the following forms of compensation is Bill LEAST likely to use?
A) An hourly rate or fee
B) A flat subscription or retainer fee
C) Commissions on the sale of financial products
D) A percentage of the assets managed
The correct answer is (D).
Bill is unlikely to be compensated based on a percentage of assets under management (AUM). Under this compensation model, his fee would be higher for wealthier clients. Under the other forms of compensation, it is possible that Bill could charge the same fee to each client regardless of their wealth.
Question 12
All of the following statements about certification in financial planning are correct EXCEPT:
A) Most certifications are issued by the federal government and state governments.
B) Planners with certifications are generally viewed as more trustworthy.
C) Several independent financial services organizations offer certifications.
D) Certifications help to hold financial planners to higher ethical standards.
The correct answer is (A).
Statement (A) is incorrect because all financial planning certifications are issued by self-regulatory non-governmental organizations. Several independent financial services organizations, including the CFP board and The American College of Financial Services, offer certifications.
All of the other statements are correct.
Question 13
A financial planner consistently finds that her clients do not actually implement her recommendations. What might she do to improve this aspect of her practice?
A) Purchase new and improved financial planning software.
B) Incorporate into her practice principles from counseling psychology.
C) Identify more niche and exotic investment opportunities.
D) She could implement all of the above.
The correct answer is (B).
Planners who study counseling psychology are likely to improve the implementation of recommendations. The other options might improve her overall practice but are unlikely to directly lead to quicker or more thorough implementation of recommendations.
Question 14
All of the following are associated with the cognitive-behavioral school of counseling EXCEPT:
A) It is important to understand the underlying environmental and social causes of behavior.
B) Human behavior follows the same general principles as animal behavior.
C) There is a focus on one’s inherent value as a person.
D) Planners can help change client behavior by assigning them “homework.”
The correct answer is (C).
Statement (C) better describes the humanistic approach to counseling.
Question 15
Melvin has struggled to build rapport with his client. Which of the following behaviors is most likely to improve this situation?
A) Taking a genuine interest in the client’s hobbies and activities
B) Switching from in-person to video or phone client meetings
C) Leaving all discussions of private life outside of the planner-client relationship
D) Wearing more formal business attire
The correct answer is (A).
Planner-client communication and rapport is enhanced when the planner shows empathy and takes a genuine interest in the client’s family and hobbies.
Question 16
Which of the following statements is (are) correct regarding the role of formality within the financial planner-client relationship?
I. Formality can include addressing clients by their proper title, respecting the client’s time, and being punctual.
II. Formality can be relaxed later in the relationship as the planner and client become more well acquainted.
A) I only
B) II only
C) Both I and II
D) Neither I nor II
The correct answer is (C).
dBoth statements are correct
Question 17
Which of the following statements about nonverbal cues and body language is correct?
A) Crossing one’s arms during conversation tends to enhance communication.
B) Maintaining eye contact is often seen as threatening.
d
C) Nonverbal cues can sometimes convey more information than the spoken word.
D) Planners who take notes while a client is speaking are generally seen as being distracted
The correct answer is (C).
Nonverbal cues, particularly in body language and vocal tones, can sometimes convey more information than the spoken word.
Statement (A) is incorrect because crossing one’s arms is often construed as defensive or standoffish.
Statements (B) and (C) are incorrect because maintaining eye contact and taking notes tends to convey attention and generally enhance communication.
Question 18
Which of the following is considered best practice for asking open-ended “why” questions when gathering client data?
A) Avoid awkward silences by moving on if clients take too long to answer.
B) Generally, stick with close-ended questions and ask “why” questions sparingly.
C) Ask questions that are very broad.
D) Be careful not to press clients too much if they appear defensive.
The correct answer is (D).
When asking “why” questions, a planner must be mindful of the client’s body language and responses. It generally is best to move on if a client becomes defensive when asked to justify a past behavior and when they are unable to recall information.
Statement (A) is incorrect because planners should give clients time to answer “why” questions even if there is a silence.
Statement (B) is incorrect because “why” questions are a core part of the data-gathering process and should be used regularly.
Statement (C) is incorrect because planners should ask question that are not too broad.
Question 19
All of the following are unanswered questions from traditional financial theories (such as modern portfolio theory), EXCEPT:
A) Why do investors have so many biases?
B) Why are markets sometimes inefficient?
C) Why do some people prefer riskier assets?
D) Why do market anomalies persist?
The correct answer is (C).
Statement (C) is incorrect because traditional finance shows that riskier assets are preferred by investors who expect higher returns.
All the other statements are questions traditional finance is unable to answer.
Question 20
Which of the following investor behaviors can be explained by behavioral finance theories but not by traditional finance theories?
Incorrect Response
A) An investor intentionally selects a very volatile portfolio.
B) A stock is priced substantially higher than one would expect based on its risk.
C) An investor invests to build long-term wealth because they want a happy retirement.
D) A portfolio of passive index funds outperforms an actively managed portfolio.
The correct answer is (B).
Traditional finance suggests that the exclusive driver of investment returns is an investment’s risk level. On the other hand, behavioral finance could explain why a stock seems to be priced higher than its risk would warrant. The other statements are consistent with both traditional finance and behavioral finance.
Question 21
A large firm announces that it has hired a design company to change its corporate logo. The new logo will be shown publicly for the first time the following day. Shareholders react by bidding up the shares by 10 percent over the relevant benchmark. No other information about this firm is released. The shareholder reaction can best be described as
A) anchoring.
B) representativeness.
C) confirmation bias.
D) mental accounting.
The correct answer is (B).
Representativeness is a simple heuristic decision-making tool in which investors make quick decisions without regard to probability distributions or searching for the true factors that should influence the decision. When investors bid up the price of a company’s shares just because it changes its logo, the shareholders are hoping the new logo will increase the firm’s profitability. Since no other information is released around this time, the price reaction is likely attributed to representativeness.
Question 22
In the late 1990s, the stock prices of internet companies rose dramatically. Individual investors and professional money managers saw many people become very rich by investing in these companies. They became excited by the rising prices and bought in, even though many of these companies never turned a profit. The popularity of these stocks (and the ultimate crash in 2001) seems like a practical example of which behavioral mistake?
A) The disposition effect.
B) Mental accounting.
C) Assuming market efficiency.
D) Herding.
The correct answer is (D).
Buying high-risk investments is the opposite of loss aversion. Although one could argue for some minor mental accounting issues if the investments were part of the high-risk portion of a portfolio, most people were simply following the crowd.
Answer (C) is not a behavioral finance mistake.
Question 23
Which of the following clients appears to have a high risk capacity but a low risk tolerance?
A) Sophia has an emergency fund with 12 months of living expenses and a large retirement portfolio made up mostly of bonds and money
market securities.
B) Ross has a low net worth and uses an app to day trade in cryptocurrencies.
C) Michael has a sizable 401(k) invested almost entirely in growth stocks.
D) Timi’s only asset is a savings account worth $5,000.
The correct answer is (A).
Sophia appears to have a high risk capacity, given her substantial asset base. On the other hand, her preference for cash and bonds suggests she has a low risk tolerance. Ross appears to have a low risk capacity but a high risk tolerance. Michael’s risk capacity and risk tolerance both appear to be high, while Timi’s risk capacity and risk tolerance both appear to be low.
Question 24
Prospect theory makes all the following observations EXCEPT:
A) Generally, people are loss averse.
B) Large losses make a person feel even worse than one would expect based on how bad small losses make a person feel.
C) Framing can affect whether a particular outcome is considered a gain or a loss.
D) Losses generally make a person feel worse than an equivalent gain makes the same person feel good.
The correct answer is (B).
Large losses do not make one feel as bad as one would expect given how bad a small loss makes one feel. For example, a $100 loss may make a person feel less than 10 times as bad as a $10 loss makes that person feel.