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ServiceNow > HRSD > Flashcards

HRSD Flashcards

1
Q

When does a HR Template populate data?

A

After the Create a new Case

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2
Q

When is a client role assigned?

A

Automatically when an HR Profile is created

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3
Q

When importing a new knowledge article, what date is used?

A

No date is asked. Publish and valid dates are there

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4
Q

How many user criteria records can a knowledge base have?

A

Unlimited

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5
Q

What options are available in the Guided Setup category view?

A

Configuration categories and their tasks (get started, continue, skip)

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6
Q

What options are available in the Guided Setup Task View?

A

Start, skip, mark as complete or unlock tasks

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7
Q

Why are some tasks locked in the Guided Setup task view?

A

Because they require a plugin to be activated

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8
Q

What options are available in the Guided Setup Configuration view?

A

Shows lists, forms and properties

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9
Q

How many client roles are in the base instance?

A

Ten (five for core and five for service portal)

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10
Q

How many condition client role rules are in the base instance?

A

Five

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11
Q

How many client roles groups are in the base instance?

A

Two: HR Fulfillment Support, HR Service Portal

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12
Q

Is HR Core Basic included in HR Manager role?

A

Yes

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13
Q

If Knowledge base has no user criteria, articles within that KB are available to read/write

A

all users with any roles

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14
Q

If a knowledge base has no user criteria, articles within that KB are available for read only to

A

All Users without roles

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15
Q

In base SN instance, for KB articles these options are visible

A

Can contribute and can read; related lists need to be configured for Cannot contribute/read

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16
Q

Used to control which users can create, update and read Knowledge bases/articles

A

User criteria records

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17
Q

If using digital signature (docusign), info is stored in HR Task as

A

A link to the document in docusign is stored in the task/case under the activity

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18
Q

How’s the e-signature captured in SN?

A

as an image

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19
Q

e-signature in base platform

A

Not a legally binding document; just acknowledgement

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20
Q

HR Shared Services Activities

A
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21
Q

Some SLA/Metrics used

A

Resolution times, first call resolution, create to resolve duration, Open

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22
Q

If matching rules determine potentially assignee, what actually assigns a case?

A

Assignment Rules

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23
Q

Where can a user change the language if not English?

A

Login Page, System Setting General

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24
Q

Are attached documents translated?

A

No

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25
Q

HR Inbound Integration requires:

A
  • Staging tables
  • HR service mapping
  • schema mapping
  • transform maps
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26
Q

HR Outbound integration requires:

A
  • Configure tables and info to push
  • map the web service to the SOAP message
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27
Q

If the HR Admin role is removed from Sys Admin, the admin role cannot

A

See HR cases or HR Profile data

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28
Q

When scoping an HR Service map out:

A
  • HR service
  • topic detail
  • topic category
  • COE
  • HR template
  • assignment group
  • skills
  • icon/pictures
  • user criteria (if catalog item needed)
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29
Q

When an HR plugin is activated, the associated Admin role for that plugin is automatically added to:

A

System Administrator (admin)

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30
Q

When a new KB needs to be created this role needs to be added

A

Knowledge Admin

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31
Q

What fields determine ability to define public or private API

A

Accessible from field

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32
Q

HR Admin role alone cannot

A
  • Access HR Guided Setup
  • Create a new KB
  • Modify departments or locations managed lists
  • update passwords for any user
  • configure scripts or additional actions
  • access SLA definitions
  • CANNOT REMOVE users from group
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33
Q

Service used to make a request; it’s a URL

A

REST

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34
Q

XML Based protocol defines rules how web service messages are structured. Used to exchange information

A

SOAP

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35
Q

Used to describe the functionality of the web service (Web Service Definition Language)

A

WSDL

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36
Q

When you enter a URL, it takes you that web site. Use a code to request an API then the services authenticates the code and responds with the data

A

Web Service

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37
Q

All web traffic uses

A

HTTPS so it is always TLS encrypted

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38
Q

Under Activity Set Trigger Condition, the trigger type is:

A

Used to tell when an activity set should begin and does not need Workflow editor

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39
Q

Types of Activity Set Triggers

A
  • Immediate
  • Date
  • Other Activity Set
  • Advanced
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40
Q

On an HR Service, Service Activities define:

A

Tasks and approvals without the need of a Workflow editor

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41
Q

Service Activities tasks or approvals are launched by:

A

Order table defines when Business rules will trigger the task or approval

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42
Q

HR Core Case Table is an extension of what table

A

Task Table

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43
Q

Each COE table extends what table

A

HR Core Case table

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44
Q

Responsible to create or modify HR Case/Task templates AND Activities

A

Owning group

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45
Q

LE Activities are required to have

A

Owner groups, activity sets and HR Task template

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46
Q

Determining when an LE Activity should be assigned to a subject have an associated:

A

HR Criteria

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47
Q

For an LE Case to be closed, it needs that

A

All activity sets must trigger and be completed

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48
Q

For an HR Case to be closed it needs to be

A

Put in state of completion

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49
Q

Profile Reader [sn_hr_core.profile_reader]

A

Role needed to view confidential data on the HR Profile

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50
Q

What is a transform map in SN integrations?

A

A map to determine relationships between fields displaying in an import set to fields in an existing table

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51
Q

Checkbox “If true, ACLs check if the user is being impersonated” needs to be checked

A

To prevent impersonating user to see sensitive hr profile information

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52
Q

Stages in the SN Implementation Methodology

A

Initiate, Examine, Plan, Create, Transition, Close

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53
Q

Business rules(Security) can be used to

A

Hide field information

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54
Q

Direct reports and colleagues related lists are read only in HR Profile view

A

True. Organization application updates this information

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55
Q

CRUD Access to tables, row, field governed by

A

ACL

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56
Q

Contextual security includes

A

Simple security:field level using roles and ACL: context of data within record

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57
Q

(SN Security)Roles and Groups includes

A

Roles: Access to modules, apps, forms, portals and Groups: Used to grant roles

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58
Q

Platform Access

A

User authentication, instance restriction, scoped app

59
Q

Project stories must be logged in Centralized - Service Portal

A

No, they can be logged in Centralized - Service Portal, Customer Prod Instance, Engagement instance

60
Q

Data packs are available where?

A

Partner Portal

61
Q

HR Scoped App:Data Migration

A

“Moves data and roles from the global version of HR to the scoped version. Includes: Tables, Columns, Choice List..” Needs to be in v1 to activate plugin

62
Q

HR system administrator - sn_hr_core.admin

A

Full control over all human resources data and can administer territories and skills. User groups can replace this role.

63
Q

HR agent - sn_hr_core.basic

A

“Can create, update, and delete HR cases and follow up on cases they created. User groups can replace this role.”

64
Q

sn_hr_core.case_reader

A

Can read HR cases and follow up on cases they created.

65
Q

sn_hr_core.case_writer

A

Can create and update HR cases.

66
Q

sn_hr_core.kb_writer

A

“Can create and update HR knowledge articles.

67
Q

sn_hr_core.manager

A

“Full control over all HR functions.

68
Q

sn_hr_migration.admin

A

Full control of the HR Data Migration functions.

69
Q

HR admin

A

“Role that allows access to HR Properties

70
Q

sn_hr_core.secure_info_reader

A

“Read all HR case and user information including sensitive information (SSN, paycheck, and similar information).

71
Q

sn_hr_core.secure_info_writer

A

“Can create, update, and delete HR position records.

72
Q

Role that allows a delegated developer access to development areas like widget creation for the HR Service Portal.

A

[sn_hr_sp.admin]

73
Q

sn_hr_sp.hrsp_alumni

A

“Role assigned when employment status is offboarding or previous employee.

74
Q

sn_hr_sp.hrsp_contingent

A

“Role assigned to employee with a fixed term contract.

75
Q

sn_hr_sp.hrsp_contractor

A

“Role is assigned when employment status is employed and type temporary.

76
Q

sn_hr_sp.hrsp_employee

A

“Role assigned when employee type is permanent.

77
Q

sn_hr_core.hrsm.employee

A

Role assigned a regular employee for customers that do not use the HR Service Portal.

78
Q

sn_hr_sp.hrsp_new_hire

A

“Role assigned when employee is hired.

79
Q

HR Profile related Links

A

“Beneficiaries, Who is covered, Emergency Contacts, Direct reports, Colleagues, Cases

80
Q

Data pulled from workday integrations:

A

“Departments,Locations,Job profiles,Worker profiles,Effective worker profiles,Future worker profiles

81
Q

Data pushed to workday integrations:

A

“Change legal name,Maintain contact information,Leave of absence

82
Q

HR Groups

A

set of users with common job skills.

83
Q

Users without an HR scoped role are blocked from

A

viewing HR cases or HR profile information

84
Q

two types of HR templates

A

“HR case templates, HR task templates

85
Q

Lifecycle event type

A

Stages in the career of an employee and a collection of activity sets and activities. Roles required: Lifecycle Admin [sn_hr_le.admin].

86
Q

LE Activity Types

A

Employee and Fulfiller

87
Q

lifecycle events activity sets

A

Contains activities that are a part of a life-cycle event. You can combine multiple event activities in one activity set and configure the set to trigger according to methods you apply. Role required: Lifecycle Activity Set Manager [sn_hr_le.activity_set_manager].sn_hr_le_activity_se table -

88
Q

lifecycle events activities are:

A

Tasks assigned to employees or fulfillers

89
Q

HR Profile

A

Stores confidential employee data, such as name, personal contact information, email addresses, employment history, and contacts, in the scoped version of HR

90
Q

HR criteria does the following:

A

“Filters content on the HR Service Portal, Filters HR services based on the Subject person during case creation or transfer, Filters Lifecycle Event Activities, selects a document template for HR cases, selects users when creating bulk HR cases

91
Q

There are four levels to HR service categorization:

A

“Center of Excellence (COE),Topic Category,Topic Detail,HR Service

92
Q

In Jakarta the HR application is renamed to

A

HR Service Delivery

93
Q

HR Bulk case creation allows for filter by

A

“Upload file, HR profile, HR Criteria, users, user criteria.

94
Q

There are two types of HR Document Templates, both create PDF files, but are created and maintained differently:

A

“Document templates, PDF document templates

95
Q

Reasons to add the Center of Excellence (COE):

A

makes it easier to manage and report on cases within each COE

96
Q

Where could a ServiceNow engagement be governed?

A

Centralized Services Portal, Customer production instance, separate engagement instance.

97
Q

What is needed to set up Connect Chat?

A

Enable the Connect support plugin. Goto the HR Department Chat Queue Chat queue record and set the Assignment group that will receive the chats, set the schedule to indicate when people can open a chat, set the initial agent response.

98
Q

Each COE extends this table

A

HR Core Case table

99
Q

The 3 views in the HR Guided Setup

A

Category view, Task view and configuration view

100
Q

The application in which PDF document variables are referenced from

A

Managed Documents Application

101
Q

Activity types in an HR Service

A

Task, Approval

102
Q

Method in the MatchingRuleProcessor API that is used to invoke matching rules

A

ProcessAndGetCandidates method

103
Q

Place to customize the portal logo, theme and title

A

Branding Editor

104
Q

6 stages of SN Implementation methodology

A

Initiate, Examine, Plan, Create, Transition and Close

105
Q

Components of SAIF Methodology

A

SIM, Technology, Collateral and Assets, Expertise

106
Q

Place to confirm migrated data, integration job status or verify data integrity

A

Job Tracker

107
Q

The 3 primary aspects of SN security

A

Platform access, Roles and Groups, Contextual Security

108
Q

Schema Map

A

Provides graphical representation of other tables related to a specific table, either through class extension or reference

109
Q

Scoped HRSD suite contains the following plugins

A

Core, HR Service Portal, Lifecycle events and Integrations

110
Q

Configuration/implementation types

A

Nominal, Low, Major and Drastic

111
Q

Role(s) needed to access HR Guided Setup

A

Admin and HR Admin

112
Q

HR Service needs this to appear in HR Portal

A

Record producer

113
Q

Matching rules

A

Establish conditions that a case must meet, can be: simple, advanced and scripted, based on case attributes

114
Q

Assignment rules

A

Triggered when an HR service does not have a template or template doesn’t have an assignment group, can be: simple and scripted

115
Q

Can HR Service templates be linked?

A

Yes, up to 3

116
Q

Integration type categories

A

Authentication, Data integrations and web services

117
Q

Commonly used HR Tables

A

HR Profile, HR Service, HR Case, HR Task, HR Templates, HR Criteria, HR Lifecycle Events

118
Q

Localization settings control

A

Translation, currency and locale settings in instance

119
Q

Types of translated values

A

user facing system messages, buttons, labels, menu options

120
Q

Type of not translated values

A

Field values, variables, log and debug messages

121
Q

LifeCycle Event Configuration

A

LE Event Type, Activity Sets, Activities and Task template

122
Q

Also known as Employee Service Center

A

Human Resources Scoped App: Service Portal

123
Q

Engagement governed: Centralized - Service Portal

A

Perpetual read access, domain separated, easy setup, consistent, some configuration

124
Q

Engagement governed: Customer Prod Instance

A

Requires purchase of PPS, customer security and change management

125
Q

Engagement governed: Engagement Instance

A

non-prod instance, customer pay extra and has customer specific configurations

126
Q

SIM: Initiate activities

A

Prepare teams and formal kickoff

127
Q

SIM: Examine activities

A

Outcome focused workshops, user stories

128
Q

SIM: Plan activities

A

Story refinement, project and scrum plans

129
Q

SIM: Create activities

A

iterative development, continual feedback loop

130
Q

SIM: Transition activities

A

UAT, Go-live, production support

131
Q

SIM: Close activities

A

Roadmap & recommendations, engagement summary

132
Q

Project Portfolio Suite (PPS) contains:

A

Project Plans and Stories

133
Q

What are some filters for user criteria records?

A

Users, Groups, Roles, Advanced, Companies, Locations, Departments, Match All

134
Q

Can SKILLS be used to auto-assign an HR Case?

A

True

135
Q

What role is needed to access HR Case Dashboard?

A

sn_hr_core_basic

136
Q

What role is needed to assign scope roles?

A

HR Administrator

137
Q

Can HR admin update email addresses?

A

Yes

138
Q

What data is presented HR External interface form?

A

HR Integration Service Mapping, Process Type, Source Table Name, Table sys ID, Status, Error Message, Processed by

139
Q

What kind of information is found under SOURCES?

A

Name, Endpoint URL, Active, Version, Username, Password, Source properties

140
Q

Agenda for LE Activities Workshop

A
141
Q

What kind of information is found in the HR TC Implementation Checklist?

A

New logo checklist, Base HR setup and HR Optional Items

142
Q

What helps ensure the pulled data is correct before loading into HRSD Tables?

A

Staging Tables

143
Q

List options to Configure Service Portal

A

Branding Editor, Designer, Page Editor, Widget Editor

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