HRSD Flashcards
1
Q
When does a HR Template populate data?
A
After the Create a new Case
2
Q
When is a client role assigned?
A
Automatically when an HR Profile is created
3
Q
When importing a new knowledge article, what date is used?
A
No date is asked. Publish and valid dates are there
4
Q
How many user criteria records can a knowledge base have?
A
Unlimited
5
Q
What options are available in the Guided Setup category view?
A
Configuration categories and their tasks (get started, continue, skip)
6
Q
What options are available in the Guided Setup Task View?
A
Start, skip, mark as complete or unlock tasks
7
Q
Why are some tasks locked in the Guided Setup task view?
A
Because they require a plugin to be activated
8
Q
What options are available in the Guided Setup Configuration view?
A
Shows lists, forms and properties
9
Q
How many client roles are in the base instance?
A
Ten (five for core and five for service portal)
10
Q
How many condition client role rules are in the base instance?
A
Five
11
Q
How many client roles groups are in the base instance?
A
Two: HR Fulfillment Support, HR Service Portal
12
Q
Is HR Core Basic included in HR Manager role?
A
Yes
13
Q
If Knowledge base has no user criteria, articles within that KB are available to read/write
A
all users with any roles
14
Q
If a knowledge base has no user criteria, articles within that KB are available for read only to
A
All Users without roles
15
Q
In base SN instance, for KB articles these options are visible
A
Can contribute and can read; related lists need to be configured for Cannot contribute/read
16
Q
Used to control which users can create, update and read Knowledge bases/articles
A
User criteria records
17
Q
If using digital signature (docusign), info is stored in HR Task as
A
A link to the document in docusign is stored in the task/case under the activity
18
Q
How’s the e-signature captured in SN?
A
as an image
19
Q
e-signature in base platform
A
Not a legally binding document; just acknowledgement
20
Q
HR Shared Services Activities
A
21
Q
Some SLA/Metrics used
A
Resolution times, first call resolution, create to resolve duration, Open
22
Q
If matching rules determine potentially assignee, what actually assigns a case?
A
Assignment Rules
23
Q
Where can a user change the language if not English?
A
Login Page, System Setting General
24
Q
Are attached documents translated?
A
No
25
HR Inbound Integration requires:
* Staging tables
* HR service mapping
* schema mapping
* transform maps
26
HR Outbound integration requires:
* Configure tables and info to push
* map the web service to the SOAP message
27
If the HR Admin role is removed from Sys Admin, the admin role cannot
See HR cases or HR Profile data
28
When scoping an HR Service map out:
* HR service
* topic detail
* topic category
* COE
* HR template
* assignment group
* skills
* icon/pictures
* user criteria (if catalog item needed)
29
When an HR plugin is activated, the associated Admin role for that plugin is automatically added to:
System Administrator (admin)
30
When a new KB needs to be created this role needs to be added
Knowledge Admin
31
What fields determine ability to define public or private API
Accessible from field
32
HR Admin role alone cannot
* Access HR Guided Setup
* Create a new KB
* Modify departments or locations managed lists
* update passwords for any user
* configure scripts or additional actions
* access SLA definitions
* CANNOT REMOVE users from group
33
Service used to make a request; it's a URL
REST
34
XML Based protocol defines rules how web service messages are structured. Used to exchange information
SOAP
35
Used to describe the functionality of the web service (Web Service Definition Language)
WSDL
36
When you enter a URL, it takes you that web site. Use a code to request an API then the services authenticates the code and responds with the data
Web Service
37
All web traffic uses
HTTPS so it is always TLS encrypted
38
Under Activity Set Trigger Condition, the trigger type is:
Used to tell when an activity set should begin and does not need Workflow editor
39
Types of Activity Set Triggers
* Immediate
* Date
* Other Activity Set
* Advanced
40
On an HR Service, Service Activities define:
Tasks and approvals without the need of a Workflow editor
41
Service Activities tasks or approvals are launched by:
Order table defines when Business rules will trigger the task or approval
42
HR Core Case Table is an extension of what table
Task Table
43
Each COE table extends what table
HR Core Case table
44
Responsible to create or modify HR Case/Task templates AND Activities
Owning group
45
LE Activities are required to have
Owner groups, activity sets and HR Task template
46
Determining when an LE Activity should be assigned to a subject have an associated:
HR Criteria
47
For an LE Case to be closed, it needs that
All activity sets must trigger and be completed
48
For an HR Case to be closed it needs to be
Put in state of completion
49
Profile Reader [sn_hr_core.profile_reader]
Role needed to view confidential data on the HR Profile
50
What is a transform map in SN integrations?
A map to determine relationships between fields displaying in an import set to fields in an existing table
51
Checkbox "If true, ACLs check if the user is being impersonated" needs to be checked
To prevent impersonating user to see sensitive hr profile information
52
Stages in the SN Implementation Methodology
Initiate, Examine, Plan, Create, Transition, Close
53
Business rules(Security) can be used to
Hide field information
54
Direct reports and colleagues related lists are read only in HR Profile view
True. Organization application updates this information
55
CRUD Access to tables, row, field governed by
ACL
56
Contextual security includes
Simple security:field level using roles and ACL: context of data within record
57
(SN Security)Roles and Groups includes
Roles: Access to modules, apps, forms, portals and Groups: Used to grant roles
58
Platform Access
User authentication, instance restriction, scoped app
59
Project stories must be logged in Centralized - Service Portal
No, they can be logged in Centralized - Service Portal, Customer Prod Instance, Engagement instance
60
Data packs are available where?
Partner Portal
61
HR Scoped App:Data Migration
"Moves data and roles from the global version of HR to the scoped version. Includes: Tables, Columns, Choice List.." Needs to be in v1 to activate plugin
62
HR system administrator - sn_hr_core.admin
Full control over all human resources data and can administer territories and skills. User groups can replace this role.
63
HR agent - sn_hr_core.basic
"Can create, update, and delete HR cases and follow up on cases they created. User groups can replace this role."
64
sn_hr_core.case_reader
Can read HR cases and follow up on cases they created.
65
sn_hr_core.case_writer
Can create and update HR cases.
66
sn_hr_core.kb_writer
"Can create and update HR knowledge articles.
67
sn_hr_core.manager
"Full control over all HR functions.
68
sn_hr_migration.admin
Full control of the HR Data Migration functions.
69
HR admin
"Role that allows access to HR Properties
70
sn_hr_core.secure_info_reader
"Read all HR case and user information including sensitive information (SSN, paycheck, and similar information).
71
sn_hr_core.secure_info_writer
"Can create, update, and delete HR position records.
72
Role that allows a delegated developer access to development areas like widget creation for the HR Service Portal.
[sn_hr_sp.admin]
73
sn_hr_sp.hrsp_alumni
"Role assigned when employment status is offboarding or previous employee.
74
sn_hr_sp.hrsp_contingent
"Role assigned to employee with a fixed term contract.
75
sn_hr_sp.hrsp_contractor
"Role is assigned when employment status is employed and type temporary.
76
sn_hr_sp.hrsp_employee
"Role assigned when employee type is permanent.
77
sn_hr_core.hrsm.employee
Role assigned a regular employee for customers that do not use the HR Service Portal.
78
sn_hr_sp.hrsp_new_hire
"Role assigned when employee is hired.
79
HR Profile related Links
"Beneficiaries, Who is covered, Emergency Contacts, Direct reports, Colleagues, Cases
80
Data pulled from workday integrations:
"Departments,Locations,Job profiles,Worker profiles,Effective worker profiles,Future worker profiles
81
Data pushed to workday integrations:
"Change legal name,Maintain contact information,Leave of absence
82
HR Groups
set of users with common job skills.
83
Users without an HR scoped role are blocked from
viewing HR cases or HR profile information
84
two types of HR templates
"HR case templates, HR task templates
85
Lifecycle event type
Stages in the career of an employee and a collection of activity sets and activities. Roles required: Lifecycle Admin [sn_hr_le.admin].
86
LE Activity Types
Employee and Fulfiller
87
lifecycle events activity sets
Contains activities that are a part of a life-cycle event. You can combine multiple event activities in one activity set and configure the set to trigger according to methods you apply. Role required: Lifecycle Activity Set Manager [sn_hr_le.activity_set_manager].sn_hr_le_activity_se table -
88
lifecycle events activities are:
Tasks assigned to employees or fulfillers
89
HR Profile
Stores confidential employee data, such as name, personal contact information, email addresses, employment history, and contacts, in the scoped version of HR
90
HR criteria does the following:
"Filters content on the HR Service Portal, Filters HR services based on the Subject person during case creation or transfer, Filters Lifecycle Event Activities, selects a document template for HR cases, selects users when creating bulk HR cases
91
There are four levels to HR service categorization:
"Center of Excellence (COE),Topic Category,Topic Detail,HR Service
92
In Jakarta the HR application is renamed to
HR Service Delivery
93
HR Bulk case creation allows for filter by
"Upload file, HR profile, HR Criteria, users, user criteria.
94
There are two types of HR Document Templates, both create PDF files, but are created and maintained differently:
"Document templates, PDF document templates
95
Reasons to add the Center of Excellence (COE):
makes it easier to manage and report on cases within each COE
96
Where could a ServiceNow engagement be governed?
Centralized Services Portal, Customer production instance, separate engagement instance.
97
What is needed to set up Connect Chat?
Enable the Connect support plugin. Goto the HR Department Chat Queue Chat queue record and set the Assignment group that will receive the chats, set the schedule to indicate when people can open a chat, set the initial agent response.
98
Each COE extends this table
HR Core Case table
99
The 3 views in the HR Guided Setup
Category view, Task view and configuration view
100
The application in which PDF document variables are referenced from
Managed Documents Application
101
Activity types in an HR Service
Task, Approval
102
Method in the MatchingRuleProcessor API that is used to invoke matching rules
ProcessAndGetCandidates method
103
Place to customize the portal logo, theme and title
Branding Editor
104
6 stages of SN Implementation methodology
Initiate, Examine, Plan, Create, Transition and Close
105
Components of SAIF Methodology
SIM, Technology, Collateral and Assets, Expertise
106
Place to confirm migrated data, integration job status or verify data integrity
Job Tracker
107
The 3 primary aspects of SN security
Platform access, Roles and Groups, Contextual Security
108
Schema Map
Provides graphical representation of other tables related to a specific table, either through class extension or reference
109
Scoped HRSD suite contains the following plugins
Core, HR Service Portal, Lifecycle events and Integrations
110
Configuration/implementation types
Nominal, Low, Major and Drastic
111
Role(s) needed to access HR Guided Setup
Admin and HR Admin
112
HR Service needs this to appear in HR Portal
Record producer
113
Matching rules
Establish conditions that a case must meet, can be: simple, advanced and scripted, based on case attributes
114
Assignment rules
Triggered when an HR service does not have a template or template doesn't have an assignment group, can be: simple and scripted
115
Can HR Service templates be linked?
Yes, up to 3
116
Integration type categories
Authentication, Data integrations and web services
117
Commonly used HR Tables
HR Profile, HR Service, HR Case, HR Task, HR Templates, HR Criteria, HR Lifecycle Events
118
Localization settings control
Translation, currency and locale settings in instance
119
Types of translated values
user facing system messages, buttons, labels, menu options
120
Type of not translated values
Field values, variables, log and debug messages
121
LifeCycle Event Configuration
LE Event Type, Activity Sets, Activities and Task template
122
Also known as Employee Service Center
Human Resources Scoped App: Service Portal
123
Engagement governed: Centralized - Service Portal
Perpetual read access, domain separated, easy setup, consistent, some configuration
124
Engagement governed: Customer Prod Instance
Requires purchase of PPS, customer security and change management
125
Engagement governed: Engagement Instance
non-prod instance, customer pay extra and has customer specific configurations
126
SIM: Initiate activities
Prepare teams and formal kickoff
127
SIM: Examine activities
Outcome focused workshops, user stories
128
SIM: Plan activities
Story refinement, project and scrum plans
129
SIM: Create activities
iterative development, continual feedback loop
130
SIM: Transition activities
UAT, Go-live, production support
131
SIM: Close activities
Roadmap & recommendations, engagement summary
132
Project Portfolio Suite (PPS) contains:
Project Plans and Stories
133
What are some filters for user criteria records?
Users, Groups, Roles, Advanced, Companies, Locations, Departments, Match All
134
Can SKILLS be used to auto-assign an HR Case?
True
135
What role is needed to access HR Case Dashboard?
sn_hr_core_basic
136
What role is needed to assign scope roles?
HR Administrator
137
Can HR admin update email addresses?
Yes
138
What data is presented HR External interface form?
HR Integration Service Mapping, Process Type, Source Table Name, Table sys ID, Status, Error Message, Processed by
139
What kind of information is found under SOURCES?
Name, Endpoint URL, Active, Version, Username, Password, Source properties
140
Agenda for LE Activities Workshop
141
What kind of information is found in the HR TC Implementation Checklist?
New logo checklist, Base HR setup and HR Optional Items
142
What helps ensure the pulled data is correct before loading into HRSD Tables?
Staging Tables
143
List options to Configure Service Portal
Branding Editor, Designer, Page Editor, Widget Editor
