Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

HRM Exam > HRM Exam > Flashcards

HRM Exam Flashcards

1
Q

7 roles of HR in an organisation

A 
staffing
making policies
compensation and benefits
retention
training & development
employment laws
worker protection
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

HR employee journey and HR processes

A 
searching (recruitment)
applying (selection)
joining
onboarding (induction)
performing (performance management)
learning & growing (training & development)
receiving (compensation & rewards)
staying or leaving (retention & turnover)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

3 levels of organizational culture.

A
  1. Assumptions (inside) - below awareness, reflect
    beliefs about human nature and reality
  2. Values - shared principles, standards, and goals
  3. Artifacts - visible, tangible aspects of the
    organisational structure (open office space, how
    people interact, the physical environment, any
    observable characteristics)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

6 components of the organisational culture

A
  1. Define the culture
  2. Direction
  3. Communicating the culture
  4. Organize
  5. Manage performance
  6. Live the culture
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Job analysis

A

The job analysis is a formal system developed to determine what tasks people perform in
their jobs. The purpose of the job analysis is to ensure creation of the right fit between the
job and the employee and to determine how employee performance will be assessed.

research: reviewing job responsibilities of current employees, researching job
descriptions for similar jobs with competitors, and analysing new responsibilities.

needs to have a job diagnostic survey to review job characteristics prior to redesign.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Job description

A

A job description is a document that clearly states essential job requirements, job duties, job responsibilities, and skills required to perform a specific role.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Job specification:

A 
discussed the skills and abilities the person must have to perform
the job (usually included in the job description)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Aspects of developing a recruitment strategy:

A
  1. Refer to staffing plan, acknowledgement of job opening
  2. Confirm the job analysis is correct through questionnaires
  3. Write the job description and job specifications
  4. Have a bidding system to recruit and review internal candidate qualifications for
    possible promotions
  5. Determine the best recruitment strategies for the position
  6. Implement a recruiting strategy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Selection process

A
  1. Criteria development
  2. Application and resume review
  3. Interviewing
  4. Testing
  5. Making the offer
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Selection tools/methods

A

screening (resume)
interviews (meal interview)
testing (work sample)
checks (background)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Recruitment strategies/methods

A 
headhunting
campus recruiting
social media
events
referrals
promotion from within
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

7 elements of effective performance management:

A
  1. Performance target setting
  2. Continuous feedback
  3. Evaluation and feedback
  4. Competency evaluation and development
  5. Career planning and development
  6. Outcomes management and culture
  7. Process and system
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

4 reasons for a formal performance evaluation system

A
  1. Evaluation process should encourage positive performance and behaviour
  2. Satisfy employee curiosity as to how they are performing in their job
  3. Provide a basis for pay raises, promotions, and legal disciplinary actions.
  4. Tool to develop employees
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Performance review process:

A
  1. Goal setting with employee
  2. Constant monitory, feedback, and coaching are next step
  3. Formal performance evaluation
  4. Improvement plans / reward systems
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Appraisal methods

A

graphic rating scale
essay appraisal
checklist scale
critical incident appraisal (MO method)
work standards approach (min 1€ in sales)
ranking methods (compare to other employees)
management by objectives (MBO) (setting goals)
Behaviorally Anchored Rating Scale (BARS)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

For effective employee training, there are four steps that generally occur:

A
  1. The new employee goes through an orientation
  2. Employee receives in-house training on job specific areas
  3. Employee will be assigned a mentor
  4. Employee engages in external training
17
Q

types of training

A 
technical/technology training
quality training
skills training (how to answer the phone)
soft skills training (personality traits)
professional/legal training (tax laws)
team training
managerial training
safety training
18
Q

Why do a training needs analysis?

A

to identify problem areas in the company
to obtain management support
to develop data for evaluation
to determine the costs and benefits of training

19
Q

ABCD method

A

A: audience (who will be able to)
B: behavior (what according to)
C: condition (how to test)
D: degree (of accuracy, how well)

20
Q

Training Delivery Methods

A 
On-the-job Coaching 
Mentoring and coaching 
Brown bag lunch training
Web-based training 
Job shadowing training 
Job swapping training
Vestibule training delivery (near worksite in conference room)
International assignment training (before working overseas)
21
Q

retention strategies you need to know:

A

Salaries and Benefits
Training and Development
Performance Appraisals

HRM Exam (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions