HRM Flashcards

1
Q

Personnel management

A

Mainly concerned with maintaining good employee- employer relationships

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2
Q

Human Resource Management

A

Focused on best utilizing and understanding employee’s strengths and weaknesses and engaging them in different occupations so that their productivity can be increased.

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3
Q

What are some roles for a HR Manager?

A
o	Job design
o	Recruitment and selection
o	Training and development
o	Performance evaluation
o	Salary structures 
o	Health, safety and employee welfare
o	Industrial relations
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4
Q

What are some employee expectations?

A
  • Reasonable pay & hours
  • Good work environment
  • Treated fairly
  • Work place health and safety
  • Training
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5
Q

What are the 4 theories of motivation and explain

A

Maslow
Alderfers
Herzberg
McClelland

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6
Q

What are the benefits of teamwork?

A

Produces synergy and results that exceed the expected results of the combined efforts of individuals.

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7
Q

Job Design

A

Process of deciding which tasks will be performed by a person in a particular job.

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8
Q

Job Enlargement

A

Refers to an increase in the number of tasks to be completed in a job, but with all the tasks being very similar.
• Does not encourage motivation because it is increasing the amount of work

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9
Q

Job Rotation

A

Involves moving workers through a number of different jobs, allowing the organisation to have several people who are all trained to do a particular job.

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10
Q

Job Enrichment

A

empowers the employee by giving more responsibility for the decision making in the job.

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11
Q

What are some internal factors of Human Resource Environment?

A
Goals of the business
Staffing requirements
Tasks and responsibilities
Work hours and associated benefits
Staff retention
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12
Q

What are some external factors of Human Resource Environment?

A

Workplace place attitudes
Developments in technology
Legislation laws
Ethical and socially responsible management

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13
Q

What are some important labour market trends that affect the work of HR Managers?

A

Increases casual and part time employment
Developing skill shortage
New generation employees
An aging workforce

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14
Q

What are the three phases of the employment cycle?

A
  1. Establishment: Recruitment, selection, job analysis
  2. Maintenance: induction, training and development, recognition and reward, performance managment
  3. Termination
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15
Q

Job Analysis

A

Process to identify and determine in detail the particular job duties and requirements for a particular job.

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16
Q

Job description

A

a written statement describing the employee’s duties, tasks and responsibilities associated with the job

17
Q

Job Specification

A

a list of key qualifications needed to perform a particular job e.g. education, skills and experience

18
Q

Internal recruitment

A

involves considering present employees as applicants for a position.
Provides a strong motivation
Examples: promotion, transfer, email, staff meetings

19
Q

External recuitment

A

When the business looks to fill the vacancy from outside the business
Used when business wants to bring people with new or different ideas and attitudes
Examples: the media, employment agencies, school, previous applicants

20
Q

Advantages of internal recuitment

A
  • costs less and quicker
  • promoted employees are already familiar with the business’s polices, culture
  • offers new career path the employees
21
Q

Disadvantages of internal recuitment

A
  • no new ideas

- training is needed and costs may increase

22
Q

Advantages of external recuitment

A
  • provides news ideas to the business
  • may bring new insights from other industries
  • increase diversity
23
Q

Disadvantages of external recuitment

A
  • not familiar with business’s systems and culture
  • destroys current employees opportunity to strive for a promotion
  • less information on applicants
24
Q

Describe the selection process

A
  1. Screening/shortlisting: who meets the job specification
  2. Interviewing: meet or hear the applicant. Do they fit the selection criteria and the culture of the organisation
  3. Background check of the applicant: contact the applicants referees. Could also require the applicant to undertake psychological testing or medical examinations?
  4. Advising applicants of the outcome: the successful applicant should be notified. Unsuccessful applicants should also be notified of the outcome
25
Q

What is induction?

A

process of familiarizing staff with the organisation and its environment e.g. producers & policies, staffroom, bathroom, evacuation assembly area

26
Q

What is the aim of training?

A

To seek long-term change in employee’s skills, knowledge, attitudes in order to improve work performance

27
Q

Intrinsic awards

A

come from the task or job itself such as recognition or feedback

28
Q

Extrinsic awards

A

are outside the job itself e.g. cash, holidays, discounts

29
Q

One employee and organisation benefit of training

A

Employee: opportunity for promotion and self-improvement
Organisation: higher productivity through better job performance