HRM-323-Complete-Class-Guide Flashcards
HRM 323 Complete Class
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RM 323 Week 1 DQ 1
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How can you become a more effective communicator? How can you express your feelings and emotions to individuals in the workplace? How can you express to another individual that you have heard and processed his or her feelings and emotions?
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HRM 323 Week 1 DQ 2
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The use of e-mail has become a standard for today’s communication. How has the use of e-mail affected the verbal and para-verbal communication channels of communications? What benefits have resulted from its use? What forms of para-verbal channels have developed in e-mail?
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HRM 323 Week 1 Individual Assignment Human Resource Professional in Employee Relations
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Resources: Week One readings, research articles, and personal experience in the workplace. Prepare a 350- to 700-word paper in which you address the following:
Provide three examples of behaviors that indicate the existence of conflict among employees.
Describe how the channels of communication influence employee relations.
What are the best practices for conflict management?
Cite at least two references. If you use an additional electronic source, include the URL. If you use an additional printed source, please attach a copy of the data to your paper.
Format your paper consistent with APA guidelines.
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HRM 323 Week 2 DQ 1
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Search the Internet for a current issue or situation about a union. Describe the situation and say how you would handle it if you were the HR person working on it.
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HRM 323 Week 2 DQ 2
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What are some of the bargaining consequences for both the union and management of the rising cost of health care? How has it affected labor negotiations?
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HRM 323 Week 3 DQ 1
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Discuss the types of communications needed when a grievance is agreed to or denied. Include the effect of the communications on both employees and management.
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HRM 323 Week 3 DQ 2
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Discuss the concept of progressive discipline and the seven tests for just cause employment terminations. Provide examples of how they might relate to your job or company.
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HRM 323 Week 3 Team Assignment Management Negotiation
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During negotiations, the union has made a proposal that overtime will be paid at time-and-a-half for a minimum of 2 hours whenever it is assigned. The current contract states that overtime is paid at time-and-a-half only for the time worked. Negotiations have been proceeding smoothly with a give-and-take approach. The labor-management relationship does not have a history of strikes, but the company is seeing more pressure for productivity improvement and cost reductions, while the union is under pressure from its members to improve the management’s respect for an individual’s personal time and home life. How does a cooperative union-management relationship affect the negotiations concerning this issue?
Divide the Learning Team into two groups. One group will represent the side of the union and the other will represent management.
Questions for management:
What is the overall effect and influence of this proposal on the company?
What type of position must management take?
What alternatives may be considered to counter this proposal?
Questions for the union:
How does the union proposal help the union persuade its members that they are being attentive to the employee concerns?
What effect would the rejection of this proposal have on the union?
What arguments can the union present to management as to the need for their proposal?
Determine the role of union-management relationships in your conclusion.
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HRM 323 Week 4 DQ 1
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Provide two examples of situations in which you can benefit in conflict resolution by identifying problem ownership. How can this help you to resolve conflict that may exist in the workplace that comes to your attention?
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HRM 323 Week 4 DQ 2
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An issue is brought to your attention that one of your employees is being rude to fellow teammates. How will you handle the complaint(s)? If you have dealt with this type of situation in the past and can share the story, please do.
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HRM 323 Week 4 Individual Assignment Disciplinary Process
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Assume you are in charge of creating a training program for supervisors in administering discipline in the organization.
Prepare a 700- to 1,050-word paper that focuses on the major principles of disciplinary action you would stress in this session.
Explain the significance of each principle and how it relates to management.
Create a 3- to 5-slide Microsoft® PowerPoint® presentation to highlight those principles.
Format your paper consistent with APA guidelines.
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HRM 323 Week 4 Team Assignment Union and Management
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Imagine you are a Union International representative attempting to resolve a grievance in your organization. The grievance was filed by an employee who is challenging a disciplinary action given by management. You are working with the local members and your legal counsel to decide if the grievance must go to arbitration or not.
Divide your Learning Team into two groups: union and management. Have team members select the group opposite of the one they selected in the management negotiation paper in Week Two. Each group must make a recommendation to its respective organization that is supported by the facts in the case, previous arbitrator’s decisions, the cost and benefits of the final award, and the risks associated with the decision. Learning Team findings must
also be supported by outside research involving the case and the arbitration process, and the effective disciplinary system.
Prepare a 1,050- to 1,400-word summary based on your team findings. In your summary, keep in mind that this case involves applications of the disciplinary system. The team must discuss the significance of an effective disciplinary system and how it affects the outcome of this grievance. Additionally, the team must decide the best possible outcome and defend its conclusion.
Format your paper consistent with APA guidelines.
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HRM 323 Week 5 Individual Assignment Research and Reflect
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Assume that you are an employee relations specialist in your company. The supervisor who is responsible for this project comes to you asking for your advice for the following issue.
Members of the group have been assigned to different tasks while completing the overall project. Ideally, all pieces of the puzzle will come together smoothly as they are completed. Kelly is working some overtime to ensure that her piece of the project is completed and to meet her deadlines. Donna is assigned to a different piece of the project but does not reflect any sense of urgency. Kelly does not appreciate the approach Donna is taking when attempting to work on her tasks. Kelly is becoming quite frustrated that Donna is barely meeting her personal deadlines.
Kelly comes into work to find out that Donna is taking the weekend off for vacation. Kelly is angry because she is already working overtime, and now she must cover for Donna this weekend.
If no one complains to you as the manager, how would you sense that a conflict is, in fact, brewing? Who is the problem owner?
Discuss problem ownership in which you address the following:
Is your own behavior causing the problem?
Is this a real issue?
What are the assumptions and are they true?
Is Donna aware of her own actions?
Prepare a 1,050- to 1,400-word paper in which you address the following:
From an Employee Relations Specialist perspective, what recommendations do you provide management?
hat strategies would you suggest for this situation?
Would understanding problem ownership be helpful advice to give to management? Why or why not?
Format your paper consistent with APA guidelines.
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HRM 323 Week 5 Team Assignment Reflection of Experiences
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Jim recently accepted a position in the human resources department as an HR specialist. In this new role, Jim is often the go-to person to help understand and resolve various conflicts that become escalated in the workplace. He also has the responsibility to recognize and make recommendations to avoid serious conflicts from developing.
Jim has been taking classes at the local college to gain some fresh ideas about human resources and conflict management. He has enjoyed learning about the management of conflict, and is aware of the many conflicts in various shapes and forms around him. While Jim must deal with the issues that come to him, he must also recognize the difference between minor and serious issues.
Jim has learned a great deal, yet feels inadequate to deal with all of the issues of conflict. Jim views his training experience as a new tool ready to try out. However, he really has not had much time to reflect on what his classes have taught him and what will be beneficial in the future.
Jim decides to ask one of the instructors what he feels is the most important lesson he will need as a conflict manager. The instructor suggests that Jim decide on the important lessons himself and start taking notes. Jim identified the following roles in his notes:
Encourages the collaboration of teams of individuals in conflict
Negotiates issues of concern between interested parties
Involves others in the mediation process to avoid or resolve conflict
Demonstrates strategic approaches to tackling conflict
Makes decisions
Acts as consultant for the decision-making process
Accurately monitors performance management
Encourages employees to seek out other endeavors or opportunities
Delegates tasks
Makes joint decisions
Prepare a 1,050- to 1,400-word paper in which you compare and contrast the tasks involved with each role, and the specific skills required as they relate to each role. Evaluate how behaviors, traits, and characteristics reflect on an effective conflict manager. Indicate why you feel each skill is significant to the success of each role. Differentiate how power-based, rights-based, and interest-based approaches to conflict management affect each role and the desired outcome in the workplace.
Format your paper consistent with APA guidelines.
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