HRM Flashcards
Manager
Responsible for setting objectives, organising resources And motivating staff so that the organisations aims are met
Leadership
The art of motivating a group of people towards achieving a common objective
Autocratic leadership
Styles of leadership that keeps all the decision-making at the centre of the organisation
Democratic leadership
Style of leadership that promotes active participation of workers in taking decisions
Paternalistic leadership
Style based on the approach that the manager is in a better position than the workers to know what is best for the organisation
Laisses-fair leadership
Style that leaves much of the business decision-making is left to the workforce – hands off approach
Informal Leader
A person who has no form of authority but has the respect of Colleagues and some power over them
Emotional intelligence
Ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance
Motivation
The internal and external factors that stimulate people to take actions that lead to achieve a goal
Self actualisation
A sense of self fulfilment reached by feeling enriched and developed by what one has learnt and achieved
Motivators – Motivating factors
Aspects of a workers job That can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work and advancement at work
Hygiene factors
What can lead to job dissatisfaction, such as pay, working conditions, status and over suspension by managers
Job enrichment
Aims to use the full capabilities of workers Giving them the opportunity to do more challenging and fulfilling work
Timebased wage rate
Payment to a worker made for each period of time worked
Piece rate
A payment to Worker for each unit produced
Salary
Annual income what is usually paid on a monthly basis
Commission
A payment to salesperson for each sale made
Bonus
Payment made in addition to the contracted wage/salary
Performance related pay
A bonus scheme to reward staff for above average work performance
Profit-sharing
A bonus based on the profit of the business, usually paid in proportion to a basic salary
Fringe benefits
Benefits given, separate from pay, by an employer to some or all employees
Job rotation
Increasing the flexibility of employees and variety of work done, by switching from one job to another
Job enlargement
Attempting to increase the scope of a job by broadening/deepening tasks undertaken
Job redesign
The restructuring of a job, usually with employees involvement and agreement, to make Work more satisfying, interesting, challenging
Quality circles
Voluntary groups of workers to meet regularly to discuss work related problems
Work participation
Workers actively encouraged to become involved in the decision making within the organisation
Team working
Production is organised so that groups of workers undertake complete unit of work
Human resource management – HRM
The strategic approach to the effective management of an organisations workers so that they can help the business gain competitive advantage
Recruitment
Process of identifying the need for a new employee, defining the job to be filled and type of person to fill it And attracting suitable candidate for the job
Selection
A series of steps where candidates are interviewed, tested and screened before choosing the most suitable person for the vacant spot
Person specifications
Detailed list of qualities, skills, qualifications that a successful applicant will need to have
Job description
The key points about the job to be filled; stating key tasks and responsibilities
Employment Contract
Legal document that says of the terms and conditions governing a workers job
Labour turnover
Measure the rate at which employees are leaving organisation
No. employees leaving in a year
Average no. people employed. X100
Training
Work related education to increase workforce skills and efficiency
Introduction training
Introductory training program to familiarise new recruits with this system used in the business and the layout of the business
On the job training
Instructions at the place of work on how a job should be carried out
Off the job training
All training undertaken away from the business
Employment appraisal
The process of assessing the effectiveness of an employee judged against preset objectives
Dismissal
Being dismissed or sacked from a job due to incompetence or breach in judgement
Unfair dismissal
Ending a workers employment contract for a reason that the law records as being unfair
Redundancy
A job is no longer required, the employee doing the job becomes unnecessary through no fault of their own
Work life balance
A situation In which employees are able to give the right amount of time and effort to work and the personal life
Equality policy
Practices and processes aimed at achieving a fair organisation where everyone is treated in the same way and has the opportunity to fulfil the potential
Diversity policy
Practices and processes aimed at creating a mixed workforce and placing positive value on diversity in a workforce
Target setting
Related to MBO; Enables the stuff to get direct feedback on their performance
Delegation and empowerment
Involves passing down of authority to workers
