HRCI pt.1 Flashcards
A specific description or statement of what a manager wants to achieve Objective Mission Statement Information sender Parking lot
Objective
Actions by an employee that typically cause immediate termination Action plan Terminable acts Management Communication
Terminable acts
A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures
Progressive disciplinary action
Empathy
Message context
Next steps
Progressive Disciplinary Action
A conversation without prepared questions Commissions Crisis SWOT analysis Unstructured exit interview
Unstructured exit interview
A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization SWOT analysis Objective Strategic priority Storming
SWOT Analysis
Usually associated with a sales function and are a percentage of the money taken in on various types of sales Evacuation Management schedule Interfunctional team Commissions
Commissions
A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed Budget Departmental/team objectives Interfunctional team Parking lot
Parking Lot
A template used for creating weekly employee schedules Master schedule Evacuation Preventable crisis Vision Statement
Master Schedule
A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week Message channel Alternative Deployment chart Fair Labor Standards Act (FLSA)
Fair Labor Standards Act
Team members can analyze and solve problems effectively together
Interfunctional team
Standard
Deployment chart
Performing
Performing
Personal characteristics that are work-related
Message channel
Problem-solving meetings
Work styles
Wage
Work Styles
Costs that management can control Norming Controllable costs Mission Statement Sales projections
Controllable Costs
An estimate of future sales based on historical sales records and other information viewed as relevant by management
Mission Statement
Sales projections
Interpersonal communication
Accountability
Sales projections
. An additional sum paid to an employee whose work is superior and whose services are valued Work styles Delegation Time-off request policy Merit pay
Merit Pay
Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences Nepotism Unstructured exit interview Organizational communication Message context
Organizational Communication
Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change Semivariable costs Deployment chart Team Communication
Semivariable Costs
A report written by management reiterating the problem and its solution Work styles Shift leaders Agenda Documentation
Documentation
The person for whom the communication is intended Informal communication Budget Information receiver Goal
Information Receiver
A meeting between the employer and employee when the employee leaves the company Brainstorming meetings Exit interview Merit pay Standard
Exit Interview
A question or situation that needs an answer or a solution
Problem
Planning
Wage
Standard
Problem
Occurs when an employee - of his or her own free will - decides to leave an organization
Voluntary termination
Unpreventable crisis
Evacuation
Personal treatment
Voluntary termination
Formulating the details of a meeting beforehand so you and the participants know what should occur during it
Planning
Departmental/team objectives
Nepotism
Certification
Planning
Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Organizational goals
Motivators/Satisfiers
Directing
Documentation
Directing
Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how
Organizational goals
Motivators/Satisfiers
Directing
Documentation
Directing
A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially
Stress
Action plan
Accountability
Unpreventable crisis
Stress
Providing encouragement - listening more than telling - and promoting team discussions
Supporting Team Formal communication Cross-functional team Departmental/team objectives
Supporting
A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects
Stress Management
Mission Statement
Departmental/team objectives
Debrief meeting
Stress Management
Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity
Unpreventable crisis
Delegation
Workplace Ethics
Networking
Delegation
Someone who can play the role of a wise advisor for you
Formal communication
Certification
Problem-solving meetings
Mentor
Mentor
The ability to attend closely to what another person is saying to capture the essence of a message being communicated Listening Favoritism Problem-solving meetings Controllable costs
Listening
Employees who have the ability to perform more than one job on a regular basis within a foodservice operation
Floaters
Documentation
Problem-solving meetings
Listening
Floaters
Refers to the need to exercise leadership and apply authority over others
Unstructured exit interview
Vision Statement
Control
Communication
Control
The process of removing customers and employees from the premises when a crisis occurs
Evacuation
Directing
Brainstorming
Listening
Evacuation
Refers to the need to exercise leadership and apply authority over others
Unstructured exit interview
Vision Statement
Control
Communication
Control
Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards
Professionalism
Teamwork
Internal communication
Family and Medical Leave Act (FMLA)
Professionalism
A group of individuals who operate as a unit for an assigned task or goal Stress Information sender Wage Team
Team
