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PHR PREP > HRCI pt.1 > Flashcards

HRCI pt.1 Flashcards

1
Q 
A specific description or statement of what a manager wants to achieve
  Objective
  Mission Statement
  Information sender
  Parking lot
A

Objective

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2
Q 
Actions by an employee that typically cause immediate termination
  Action plan
  Terminable acts
  Management
  Communication
A

Terminable acts

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3
Q

A process that assists the employee in improving his or her performance - and bringing it up to standards to avoid termination procedures

Progressive disciplinary action
Empathy
Message context
Next steps

A

Progressive Disciplinary Action

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4
Q 
A conversation without prepared questions
  Commissions
  Crisis
  SWOT analysis
  Unstructured exit interview
A

Unstructured exit interview

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5
Q 
A tool used to identify Strengths and Weaknesses and to examine Opportunities and Threats employees face in the organization
  SWOT analysis
  Objective
  Strategic priority
  Storming
A

SWOT Analysis

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6
Q 
Usually associated with a sales function and are a percentage of the money taken in on various types of sales
  Evacuation
  Management schedule
  Interfunctional team
  Commissions
A

Commissions

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7
Q 
A visible space to write those ideas or topics that are important and brought up in a meeting - but that cannot be addressed
  Budget
  Departmental/team objectives
  Interfunctional team
  Parking lot
A

Parking Lot

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8
Q 
A template used for creating weekly employee schedules
  Master schedule
  Evacuation
  Preventable crisis
  Vision Statement
A

Master Schedule

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9
Q 
A law that requires all employers to pay employees minimum wage plus overtime for any hours worked over forty per week
  Message channel
  Alternative
  Deployment chart
  Fair Labor Standards Act (FLSA)
A

Fair Labor Standards Act

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10
Q

Team members can analyze and solve problems effectively together

Interfunctional team
Standard
Deployment chart
Performing

A

Performing

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11
Q

Personal characteristics that are work-related

Message channel
Problem-solving meetings
Work styles
Wage

A

Work Styles

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12
Q 
Costs that management can control
  Norming
  Controllable costs
  Mission Statement
  Sales projections
A

Controllable Costs

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13
Q

An estimate of future sales based on historical sales records and other information viewed as relevant by management

Mission Statement
Sales projections
Interpersonal communication
Accountability

A

Sales projections

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14
Q 
. An additional sum paid to an employee whose work is superior and whose services are valued
  Work styles
  Delegation
  Time-off request policy
  Merit pay
A

Merit Pay

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15
Q 
Comprised of the numerous messages and information that convey operational procedures - policies - and announcements to a wide variety of audiences
  Nepotism
  Unstructured exit interview
  Organizational communication
  Message context
A

Organizational Communication

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16
Q 
Those costs that have both a fixed and variable element - such that one part will not change as sales volume changes - whereas the other part will change
  Semivariable costs
  Deployment chart
  Team
  Communication
A

Semivariable Costs

17
Q 
A report written by management reiterating the problem and its solution
  Work styles
  Shift leaders
  Agenda
  Documentation
A

Documentation

18
Q 
The person for whom the communication is intended
  Informal communication
  Budget
  Information receiver
  Goal
A

Information Receiver

19
Q 
A meeting between the employer and employee when the employee leaves the company
  Brainstorming meetings
  Exit interview
  Merit pay
  Standard
A

Exit Interview

20
Q

A question or situation that needs an answer or a solution

Problem
Planning
Wage
Standard

A

Problem

21
Q

Occurs when an employee - of his or her own free will - decides to leave an organization

Voluntary termination
Unpreventable crisis
Evacuation
Personal treatment

A

Voluntary termination

22
Q

Formulating the details of a meeting beforehand so you and the participants know what should occur during it

Planning
Departmental/team objectives
Nepotism
Certification

A

Planning

23
Q

Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how

Organizational goals
Motivators/Satisfiers
Directing
Documentation

A

Directing

24
Q

Involves telling the group what specifically needs to be accomplished - establishing guidelines - and providing specifics on the five Ws (who - what - when where - why) and how

Organizational goals
Motivators/Satisfiers
Directing
Documentation

A

Directing

25
Q

A condition or feeling experienced when a person perceives that demands exceed the resources he or she has available either personally or socially

Stress
Action plan
Accountability
Unpreventable crisis

A

Stress

26
Q

Providing encouragement - listening more than telling - and promoting team discussions

  Supporting
  Team
  Formal communication
  Cross-functional team
  Departmental/team objectives
A

Supporting

27
Q

A process managers use to identify what causes stress for them in the workplace as well as in their personal life - and then to apply various strategies to minimize its effects

Stress Management
Mission Statement
Departmental/team objectives
Debrief meeting

A

Stress Management

28
Q

Handing a task over to a subordinate and assigning either authority - responsibility - or both to that person to carry out a specific activity

Unpreventable crisis
Delegation
Workplace Ethics
Networking

A

Delegation

29
Q

Someone who can play the role of a wise advisor for you

Formal communication
Certification
Problem-solving meetings
Mentor

A

Mentor

30
Q 
The ability to attend closely to what another person is saying to capture the essence of a message being communicated
  Listening
  Favoritism
  Problem-solving meetings
  Controllable costs
A

Listening

31
Q

Employees who have the ability to perform more than one job on a regular basis within a foodservice operation

Floaters
Documentation
Problem-solving meetings
Listening

A

Floaters

32
Q

Refers to the need to exercise leadership and apply authority over others

Unstructured exit interview
Vision Statement
Control
Communication

A

Control

33
Q

The process of removing customers and employees from the premises when a crisis occurs

Evacuation
Directing
Brainstorming
Listening

A

Evacuation

34
Q

Refers to the need to exercise leadership and apply authority over others

Unstructured exit interview
Vision Statement
Control
Communication

A

Control

35
Q

Refers not only to a person demonstrating exceptional industry skills and knowledge but also consistently conducting themselves with high standards

Professionalism
Teamwork
Internal communication
Family and Medical Leave Act (FMLA)

A

Professionalism

36
Q 
A group of individuals who operate as a unit for an assigned task or goal
  Stress
  Information sender
  Wage
  Team
A

Team

PHR PREP (2 decks)

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