HR & Operations Management Flashcards
What is Operations Management?
The activities, decisions and responsibilities of managing production and delivery of products and services.
Identify some Operational Objectives.
• Quality
• Speed of response
• Dependability
• Costs
• Flexibility
• Environmental objectives
• Defect rates
• Safety Targets
What is a labour intensive operations process?
A relatively high proportion of labour in the production is used compared to capital equipment, for example, hairdressing.
What is a capital intensive process?
A relatively high proportion of capital equipment is used relative to labour, for example, a bottling process.
What is a supply chain?
The series of activities involved in taking the initial resources to providing the final product
Why might a business set the objectives of quite low quality standards?
To keep costs low
Why might operational objectives change if the economy slips into a sharp recession?
Business will focus on survival and look to lower prices and therefore lower costs. Which could involve losing employees or lowering quality.
Why might flexibility be an especially important objective for a small business?
Allows the business to adapt to changes when necessary.
