HR MGMT Flashcards
be familiar with the major activities involved in the human resource process
the policies, practices, and systems that influence employees’ behavior, attitudes, and performance
what is human capital?
an organization’s employees, described in terms of their: training, experience, judgement, intelligence, relationships, and insight
what is a sustainable competitive advantage?
an organization is better than competitors at something and can hold that advantage over a sustained period of time
how can human resource management create a sustainable competitive advantage?
human resources:
- are valuable
- are rare
- cannot be imitated
- have no good substitutes
job analysis
the process of getting detailed information about jobs
job design
the process of defining the way work will be performed and the tasks that a given job requires
how do job analysis & job design differ?
job analysis is a process that focuses on a particular job in identifying what tasks need to be accomplished
job design is useful in meeting organizational goals related to performance and also allows the employee to increase their motivation and morale
what is recruiting and selection and how are they related?
recruiting: process through which the organization seeks applicants for potential employment
selection: process by which the organization identifies applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals
you select the applicants from the recruitment process
what key skills are employers looking for today?
- problem solving skills
- teamwork skills
- written communication skills
- leadership skills
- strong work ethic
what is the difference between training and development?
training: a planned effort to enable employees to learn job-related knowledge, skills, and behavior
development: acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in customer demands
training is focused on the current job and development is focused on future jobs
what are some basic ways to manage performance?
performance measures, preparation and administration of performance appraisals, discipline
what are some ways that HR maintains positive employee relations?
- preparing and distributing employee handbooks and company publications
- dealing with and responding to communications from employees
- negotiating union contracts and maintaining communication with union representatives
what are workforce analytics?
the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals
what is the focus of evidence-based HR?
collecting and using data to show that human resource practices have a positive influence on the company’s bottom line or key stakeholders
who are the organizational stakeholders and what role does the HR department play in helping the organization be socially responsible?
parties with an interest in the company’s success
(manager, supervisor, HR)
- HR planning
- talent mgmt
- evidence-based HR
- corporate social responsibility
