HR ch. 5-7

Question 1

Orientation

Answer 1

Formal process of familiarizing new employees with the organization, their jobs, and their work unit and embedding organizational values, beliefs and accepted behaviors

Question 2

Training

Answer 2

The acquisition of skills, behaviors, and abilities to perform current work

Question 3

Development

Answer 3

The acquisition of skills, behaviors, and abilities to perform future work or to solve an organizational problem

Question 4

Instructional objectives

Answer 4

Desired outcomes of a training program

Question 5

Trainee readiness

Answer 5

The consideration of a trainee’s maturity and experience when assessing him or her

Question 6

Behavior modification

Answer 6

Technique that if behavior is rewarded, it will be exhibited more frequently in the future.

Question 7

On-the-job-training (OJT)

Answer 7

Method by which employees are given hands-on experience with instructions from their supervisor or other trainer

Question 8

Co-operative training

Answer 8

Training program that combines practical on-the-job experience with formal education

Question 9

Internship programs

Answer 9

Programs jointly sponsored by colleges, universities, and other organizations that off students the opportunity to gain real-life experience while allowing them to find out how they will perform in work organizations

Question 10

E-learning

Answer 10

Learning that takes place through electronic media

Question 11

Transfer of training

Answer 11

Effective application of principles learned to what is required on the job

Question 12

Transfer

Answer 12

Placement of an individual in another job for which the duties, responsibilities, statues, and remuneration are approximately equal to those of the previous job

Question 13

Promotion

Answer 13

Change of assignment to a job at a higher level in the organization

Question 14

Mentors

Answer 14

Managers who coach, advise, and encourage less experienced employees

Question 15

Apprenticeship training

Answer 15

System of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work

Question 16

Performance management system

Answer 16

A set of integrated management practices

Question 17

Manager/supervisor review

Answer 17

Performance review done by the employee’s supervisor

Question 18

Self-review

Answer 18

performance review done by the employee being assessed, generally on a from completed by the employee prior to the performance interview

Question 19

Subordinate review

Answer 19

Performance review of a superior by an employee, which is more appropriate for developmental than for administrative purposes

Question 20

Peer review

Answer 20

Performance reviews done by one’s fellow employees, generally on forms that are compiled into a single profile for us in the performance interview conducted by the employee’s manager

Question 21

Team review

Answer 21

Performance review, based on TQM concepts, that recognizes team accomplishment rather than the individual performance

Question 22

TQM

Answer 22

Total Quality Management; control system that involves setting standards, measuring performance against those standards, and identifying opportunities for continuous improvement.

Question 23

Customer input

Answer 23

Performance review that, like team review, is based on TQM concepts and seeks information from both external and internal customers

Question 24

Graphic rating scales

Answer 24

A trait approach to performance review whereby each employee is rated according to a scale of characteristics

Question 25

Behaviourally anchored rating scale (BARS)

Answer 25

A behavioural approach to performance review that consists of a series of vertical scales, one for each important dimensions of job performance

Question 26

Balanced Scorecard (BSC)

Answer 26

a measurement framework that helps managers translate strategic goals into operational objectives

Question 27

Direct compensation

Answer 27

Employee wages and salaries, incentives, bonuses, and commissions

Question 28

Indirect compensation

Answer 28

Benefits, such as extended health and dental plans, supplied by employers

Question 29

Equitable pay

Answer 29

Compensation received is perceived to be equal to the value of the work performed

Question 30

Pay-for-performance standard

Answer 30

Standard by which managers tie direct compensation to employee or organizational effort and performance

Question 31

Piecework

Answer 31

work paid according to the number of units produced

Question 32

Job evaluation

Answer 32

Systematic process of determining the relative worth of jobs in order to establish which jobs should be paid more than others within an organization

Question 33

Consumer price index (CPI)

Answer 33

Measure of the average change in prices over time in a fixed “market basket” of goods and services

Question 34

Real wages

Answer 34

Wage increases larger than rises in the consumer price index; that is, the real earning power of wages

Question 35

Wage and salary survey

Answer 35

Survey of the wages paid to employees of other employers in the surveying organization’s relevant labour market

Question 36

Pay grades

Answer 36

Groups of jobs within a particular class that are paid the same rate or rate range

Question 37

Competency-based pay

Answer 37

Pay based on how many capabilities employees have or how many jobs they can perform

Question 38

Eldercare

Answer 38

Care provided to an elderly relative by an employee who remains actively at work