HR

Question 1

Role of HR

Answer 1

•	strategic role of human resources
•	interdependence with other key business functions
•	outsourcing
–	human resource functions
–	using contractors – domestic, global

Question 2

Influence of HR STEELS

Answer 2

• stakeholders – employers, employees, employer associations, unions, government organisations, society
• legal – the current legal framework
– the employment contract – common law (rights and obligations of employers and employees), minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts
– work health and safety and workers compensation
– anti-discrimination and equal employment opportunity
• economic
• technological
• social – changing work patterns, living standards
• ethics and corporate social responsibility

Question 3

Processes of HR

Answer 3

• acquisition - RSP
• development - Induction, Mentoring or coaching, Training, Organisational development, Performance appraisal
• maintenance - communication, work place culture, benefits and flexibility
• separation - voluntary or involuntary

Question 4

Strategies in HR - LJRTPRGW

Answer 4

• leadership style
• job design – general or specific tasks
• recruitment – internal or external, general or specific skills
• training and development – current or future skills
• performance management – developmental or administrative
• rewards – monetary and non-monetary, individual or group, performance pay
• global – costs, skills, supply
• workplace disputes
– resolution – negotiation, mediation, grievance procedures, involvement of courts and tribunals

Question 5

Effectiveness of HR

Answer 5

•	indicators 
–	corporate culture
–	benchmarking key variables
–	changes in staff turnover
–	absenteeism
–	accidents
–	levels of disputation
–	worker satisfaction