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Question 1

Explain the HC activities

Answer 1

Human resource management, Human resource development and organizational development

Question 2

Example human capital

Answer 2

Human Capital is the knowledge or experience of a person that is required by the job

Question 3

What is Organizational Development?

Answer 3

OD is an systematic approach to improve the organization’s capabilities. In simple words, it is to know how to get things done.

Question 4

What are the components of OD?

Answer 4

Knowledge management, comparability system management, Change Management, Quality of workplace

Question 5

What is Human Resource Development?

Answer 5

HRM mainly focuses of people management, and also makes sure that the HRD improves and meets all the requirements by the external environment.

Question 6

What are the components of HRD?

Answer 6

HR planning, Recruitment and selection, Benefits and compensation & Engagement

Question 7

Explain the Evolution of Human Capital

Answer 7

Personnel, organizational, human resource management

Question 8

What are the constituents of HC and explain

Answer 8

Intellectual Capital, Social Capital & Organizational capital. IC- stocks and flows of knowledge, intangible association with people, tangible money and physical assets. Social capital - knowledge of trust, connections and cooperation that holds the org together. Org- the knowledge the org actually owns

Question 9

Explain Knowledge management.

Answer 9

Km is collaborative and integrated approach to creation, capture, org access, & use of enterprise’s intellectual assets. As Ryle (1946) mentioned about the two types of KM which is “knowing how” meaning an individual ability to perform the task & “knowing that” meaning that individual knowledge of the task.

Question 10

What are the 2 critical activities of KM?

Answer 10

Tacit Knowledge & Explicit Knowledge

Question 11

Why is KM so important?

Answer 11

Globalization of businesses, Leaners org, leaning new knowledge, advance tech growth.

Question 12

What are the benefits of KM to 3 groups?

Answer 12

Individual, community and organization

Question 13

Explain the fish diagram of KM process.

Answer 13

KU (knowledge vision, knowledge sharing, knowledge assets)

Question 14

What is the difference between TACIT VS EXPLICIT?

Answer 14

Tacit is to be able to adapt, collaborate and to coach & mentor. Explicit is to reproduce, access and re-apply knowledge as well as organize and systematize

Question 15

Define Iceberg model.

Answer 15

top part - explicit (documents and records) can be easily found and applied. Middle part - conscious knowledge (tacit) experience and commitment. Knowledge that people have. Unconscious Knowledge - knowledge that is invisible, inaccessible and overlooked.

Question 16

Important issues and challenges of KM.

Answer 16

Adapting to change, competitors, up-to-date knowledge, crisis management, satisfying guests demands.

Question 17

What is balanced scorecard?

Answer 17

It is a metric used to identify, improve and control various functions. Its purpose to help org assign prioriety to products, projects and services, plan routine activities and managing goals and targets.

Question 18

What are the perspective of BSC?

Answer 18

finance, customer, business processees and learning & growth

Question 19

The key success of BSC.

Answer 19

==leadership from the top (aligning the org with the focus on change)==
- ==Make strategy everyone’s job (aligning goals, resources to create awareness)==
- ==unlock and focus hidden process (re-engineer work process)==
- ==make strategy a continuous process.==

Question 20

what is a happy workplace? -

Answer 20

==environment that intentionally encourages, initiates and supports fun activities and giving out rewards.

Question 21

factors of a happy workplace

Answer 21

Fairness, being valued, understanding org vision, having trust

Question 22

the 4 “s” workplace fun framework

Answer 22

==Staff-oriented “ extra time off, wellness programs, flexible work schedules”==
- ==Supervisor-oriented “ informal gathering, happy hour, lunch days”==
- ==social-oriented “ annual dinners, org picnics, family compeition, charityfun”==
- ==strategy-oriented “management practices, casual dress up, participation programs, family-friendly policies”==

Question 23

what is change management?

Answer 23

==change management is to prepare, equip, and support individuals. to adopt change for org, success, and outcomes.==

Question 24

Kotter’s eight step of change

Answer 24

==creating a sense of urgency (everyone needs to be ready and motivated for change)==
- ==putting together a team==
- ==developing vision and strategies==
- ==communication==
- ==remove barriers to action==
- ==accomplish short-term wns==
- ==build on change==
- ==make change stick==

Question 25

What is peste?

Answer 25

==PESTE Political, Economic, Social, Technological, Environment==

Question 26

The main barriers and resistance of change in organizations

Answer 26

High cost, Time limitations, fear of insecurity, lack of skills and resources, unpleasing previous experience.

Question 27

What is selection and what is it’s process?

Answer 27

selection is what employers use to make decisions and its process is to interview and evaluate indiv, for specific jobs

Question 28

3 components for high -impact recruitment programs

Answer 28

==Message : to identify elements that can be important to job seeks such as CSR, remote work, diversity. Engagement with applications: engagement requires a multi-channel communications. Recognize that recruitment is a broader staffing supply chain: screening, selecting, offering , closing the deal

Question 29

Defining requirements of persons specification -

Answer 29

==knowledge, skills and abilities, behaviour, attitude, qualifications,==

Question 30

how to interview? -

Answer 30

==Non-directive - no topic has been set==
- ==Structured- knowing what to ask, prepare questions==
- ==Situational- provide a case and ask questions==
- ==behavioral description - ask about the specific tasks in the past.==
- ==panel interview- more than one interview==
- ==computer interview- answer on computer==
- ==stress interview - create a scenario and observe how you deal with it==
- ==mass interview - several interviewees at the same time.==

Question 31

What are the 3 selecting testing?

Answer 31

==knowledge test (IQ, memory)==
- ==psychology test (EQ & ethics/moral & personality)==
- ==Aptitude test (occupational, job-related tests)==

Question 32

. Big 5 personalities traits?

Answer 32

==Conscientiousness==
- ==Emotional Stability==
- ==Agreeableness==
- ==Openess to experience==
- ==Extroversion==

Question 33

what are the factors in the external environment?

Answer 33

Economic, IT, labor market, law & regulation, labor union

Question 34

what is work motivation?

Answer 34

psychological process that causes arousal, direction and voluntary actions that are goal-directed.

Question 35

What are all the types of motivation theories and explain.

Answer 35

Maslow’s Hierarchy - physiological needs, safety needs, social needs, self esteem, self-actualization
- Alderfer’s ERG theoy - E= existence (basic needs to survive), R= relatedness (relationships), G= growth
- Expentancy theory = Effort - performance - reward. Expectancy= putting a lot of work to expect success. Instrumentality= more work =more valuables Valence = value placed on the outcome
- Goal-setting theory - best out of all the theory. Specific, challenging and employee accepted goals will lead to higher performance.
- Social- learning theory - Outcome expectation (performing a given behavior to a given outcome). Self-efficiency - people’s judgement of their capabilities to organize and execute action to obtain designed types of performance.
- Equity Theory - seeking balance in the workplace. People compare their inputs (effort, time) to outputs (rewards, regcognition) with others.
- Reinforcement theory- encourage a good behaviour than a bad one
- Behaviour modification - positive reinforcement, negative, punishment