hr Flashcards
Explain the HC activities
Human resource management, Human resource development and organizational development
Example human capital
Human Capital is the knowledge or experience of a person that is required by the job
What is Organizational Development?
OD is an systematic approach to improve the organization’s capabilities. In simple words, it is to know how to get things done.
What are the components of OD?
Knowledge management, comparability system management, Change Management, Quality of workplace
What is Human Resource Development?
HRM mainly focuses of people management, and also makes sure that the HRD improves and meets all the requirements by the external environment.
What are the components of HRD?
HR planning, Recruitment and selection, Benefits and compensation & Engagement
Explain the Evolution of Human Capital
Personnel, organizational, human resource management
What are the constituents of HC and explain
Intellectual Capital, Social Capital & Organizational capital. IC- stocks and flows of knowledge, intangible association with people, tangible money and physical assets. Social capital - knowledge of trust, connections and cooperation that holds the org together. Org- the knowledge the org actually owns
Explain Knowledge management.
Km is collaborative and integrated approach to creation, capture, org access, & use of enterprise’s intellectual assets. As Ryle (1946) mentioned about the two types of KM which is “knowing how” meaning an individual ability to perform the task & “knowing that” meaning that individual knowledge of the task.
What are the 2 critical activities of KM?
Tacit Knowledge & Explicit Knowledge
Why is KM so important?
Globalization of businesses, Leaners org, leaning new knowledge, advance tech growth.
What are the benefits of KM to 3 groups?
Individual, community and organization
Explain the fish diagram of KM process.
KU (knowledge vision, knowledge sharing, knowledge assets)
What is the difference between TACIT VS EXPLICIT?
Tacit is to be able to adapt, collaborate and to coach & mentor. Explicit is to reproduce, access and re-apply knowledge as well as organize and systematize
Define Iceberg model.
top part - explicit (documents and records) can be easily found and applied. Middle part - conscious knowledge (tacit) experience and commitment. Knowledge that people have. Unconscious Knowledge - knowledge that is invisible, inaccessible and overlooked.
Important issues and challenges of KM.
Adapting to change, competitors, up-to-date knowledge, crisis management, satisfying guests demands.
What is balanced scorecard?
It is a metric used to identify, improve and control various functions. Its purpose to help org assign prioriety to products, projects and services, plan routine activities and managing goals and targets.
What are the perspective of BSC?
finance, customer, business processees and learning & growth
The key success of BSC.
==leadership from the top (aligning the org with the focus on change)==
- ==Make strategy everyone’s job (aligning goals, resources to create awareness)==
- ==unlock and focus hidden process (re-engineer work process)==
- ==make strategy a continuous process.==
what is a happy workplace? -
==environment that intentionally encourages, initiates and supports fun activities and giving out rewards.
factors of a happy workplace
Fairness, being valued, understanding org vision, having trust
the 4 “s” workplace fun framework
==Staff-oriented “ extra time off, wellness programs, flexible work schedules”==
- ==Supervisor-oriented “ informal gathering, happy hour, lunch days”==
- ==social-oriented “ annual dinners, org picnics, family compeition, charityfun”==
- ==strategy-oriented “management practices, casual dress up, participation programs, family-friendly policies”==
what is change management?
==change management is to prepare, equip, and support individuals. to adopt change for org, success, and outcomes.==
Kotter’s eight step of change
==creating a sense of urgency (everyone needs to be ready and motivated for change)==
- ==putting together a team==
- ==developing vision and strategies==
- ==communication==
- ==remove barriers to action==
- ==accomplish short-term wns==
- ==build on change==
- ==make change stick==
What is peste?
==PESTE Political, Economic, Social, Technological, Environment==
The main barriers and resistance of change in organizations
High cost, Time limitations, fear of insecurity, lack of skills and resources, unpleasing previous experience.
What is selection and what is it’s process?
selection is what employers use to make decisions and its process is to interview and evaluate indiv, for specific jobs
3 components for high -impact recruitment programs
==Message : to identify elements that can be important to job seeks such as CSR, remote work, diversity. Engagement with applications: engagement requires a multi-channel communications. Recognize that recruitment is a broader staffing supply chain: screening, selecting, offering , closing the deal
Defining requirements of persons specification -
==knowledge, skills and abilities, behaviour, attitude, qualifications,==
how to interview? -
==Non-directive - no topic has been set==
- ==Structured- knowing what to ask, prepare questions==
- ==Situational- provide a case and ask questions==
- ==behavioral description - ask about the specific tasks in the past.==
- ==panel interview- more than one interview==
- ==computer interview- answer on computer==
- ==stress interview - create a scenario and observe how you deal with it==
- ==mass interview - several interviewees at the same time.==
What are the 3 selecting testing?
==knowledge test (IQ, memory)==
- ==psychology test (EQ & ethics/moral & personality)==
- ==Aptitude test (occupational, job-related tests)==
. Big 5 personalities traits?
==Conscientiousness==
- ==Emotional Stability==
- ==Agreeableness==
- ==Openess to experience==
- ==Extroversion==
what are the factors in the external environment?
Economic, IT, labor market, law & regulation, labor union
what is work motivation?
psychological process that causes arousal, direction and voluntary actions that are goal-directed.
What are all the types of motivation theories and explain.
Maslow’s Hierarchy - physiological needs, safety needs, social needs, self esteem, self-actualization
- Alderfer’s ERG theoy - E= existence (basic needs to survive), R= relatedness (relationships), G= growth
- Expentancy theory = Effort - performance - reward. Expectancy= putting a lot of work to expect success. Instrumentality= more work =more valuables Valence = value placed on the outcome
- Goal-setting theory - best out of all the theory. Specific, challenging and employee accepted goals will lead to higher performance.
- Social- learning theory - Outcome expectation (performing a given behavior to a given outcome). Self-efficiency - people’s judgement of their capabilities to organize and execute action to obtain designed types of performance.
- Equity Theory - seeking balance in the workplace. People compare their inputs (effort, time) to outputs (rewards, regcognition) with others.
- Reinforcement theory- encourage a good behaviour than a bad one
- Behaviour modification - positive reinforcement, negative, punishment
