HR Flashcards
Why is it important to review and revise an organization’s workforce plan at least annually?
Environmental changes impact the function & needs of the department w/in the organization
A well written job description serves both the _____&
Employee & employer
The MIT description model suggests that you follow a simple formula:
Action word + subject+ specific activities
A PPO plan incorporates the positive features of:
Both HMO’s & traditional plans
Jury duty pay is:
Not required by law
The FMLA 12 weeks of unpaid leave a year can be taken as consecutive weeks or
Intermittently
_______ can change a significant portion of workers daily tasks
New technologies
When hiring new staff has a solution to gap between supply and demand which type of employee solution provides the least overall short-term cost due to savings on taxes benefits and recruiting
Temp or contingent employees
The standard format of a job description eliminates the ______ or holder of the job.
Subject
Which method of acquiring presenting data is utilized to identify inconsistencies between projected workforce supply and demand
Solution analysis
It benefit which is related to time is called_______. This is one way to expand ours without hiring additional workers
Flexible scheduling
The need for a termination meeting is at least clear to which type of employee?
An employee dismissed for poor job performance.
Which of the following is not a benefit of coaching
Makes performance reviews more stressful
How can managers best prepare for appraisal meetings
Keep performance logs throughout the year
The more engaged new employees are the better their information retention engaged Learners are able to retain approximately ______ of material covered through discussion and interaction and more than _______ of learning that takes place through on the job experience.
50, 75%
What retirement plan allows employees to contribute up to a specified limit in pre-tax dollars automatically deducted from their pay
401K
I’m looking to create a pool of qualified applicants the imaging manager should appeal to technologists who are
Currently employed and content
Defining job related tasks could help make them_______and ultimately improvable.
Measurable
What is the purpose of OSHA
Prevent work related illness injuries and deaths
Well several benchmarking data tools are available and provide external data why is it necessary to utilize internal data for volume information & patients served
Each facility is unique very in size location layout workforce
The FMLA of 1993 ensure that eligible employees may receive up to how many unpaid work weeks off in a 12-month period
12
Demand analysis is primarily focused on
Future goals and plans
When examining the role of a radiologic technologist responsibilities such as keeping the exam room clean and stocked assisting with moving patients and attending department meetings are examples of
Secondary roles
The object of building a relationship with the school of radiologic technology is to
Develop a pipeline of employment for its graduates
What is an independent confidential referral service that will assist employees in obtaining mental health and other social services
EAP employee assistance program
The trainers handbook the AMA guide to effective training but Gary Mitchell lists how many criteria for effective learning objectives for skill based or cognitive in training
5
What is management by objectives
Measurement of performance by results instead of specific behaviors
Low performing staff members
Lower morale
Which of the following is not part of the older workers benefit protection act
The employee cannot revoke the waiver
Which of the following is not recommended as a guideline for conducting investigational interviews
Promise absolute confidentiality
Which of the following traits should have meant to you demonstrate
All. Initiative willingness to accept challenges loyalty to the organization
To set an appropriate environment for an effective appraisal_______
Privacy should be assured
The orientation should meet both the____ & ______needs of a new employee
Emotional and information
The passage of the PPACA mandated that employers with 50 or more full-time equivalent employees must offer_____starting January 1st 2015
Health insurance
When you utilizing the services of staffing agency which party is accountable for the employees recommended for the assignment
Staffing agency
The ______ are fundamental to the job
Primary duties
What is the benefit of understanding demographic and diversity trends
It allows admin to plan for future increases or decreases in the working population
What act made major changes in the federal laws against employment discrimination enforcement by the EEOC
Civil Rights act of 1991
What prohibits employment discrimination against qualified individuals with disabilities and job application procedures hiring firing advancement job training and other conditions of employment
Titles I & V of the American with disabilities act of 1990
What four categories of data must be analyzed to create a successful workforce plan
Supply demand Gap and solutions
A certain amount of _______ should be built into the job description to allow for increased responsibility or changes on the job
Flexibility
Job fairs require cooperation between the imaging manager and department and
Professional human resource reps
______ account for approximately 30% of a facility’s payroll costs are an important factor in achieving external equity and maintaining competitiveness
Benefits
About how long after initial training should an evaluation take place to determine whether trainees have actually been applying their new skills
6 months
Which of the following is not a type of appraisal system
Behavior analysis
For relatively minor offense what type of warning should an employee receive
Oral
Who should administrator consult with to determine who should conduct an investigation of an incident that may lead to an employee corrective action or termination
Human resources
The primary reason imaging professionals Express low levels of job satisfaction is caused by
Poor communication
What is the first step in creating rewards program in the organization
Identify set of core values that embody the culture
Which of the following is not a cardinal rule of termination
Summarily discharge
When coaching fails to produce positive results, the next step is:
Counseling
Which of the following should be avoided when conducting a performance appraisal?
All. Promise about continued employment, feedback related to personal characteristics, comments related to race religion ect
Which of the following is an excellent resource for development of leadership skills
Professional association
Research has shown that learner’s retain what percentage of what they say and do?
90%
Pay ranges provide the ______ and _____ amounts to be paid for each job description
Maximum, minimum
The interview should take place in an area that is private quietans where interruptions can be avoided because
Ability to learn about the applicant is severely impaired by interruption
Social media is utilized as a recruitment method in over 92% is US companies. Which social media tool remains the most utilized?
Linked In
What medium has the potential to reach a targeted audience quickly?
Internet
The ______ is an excellent resource for help in creating the job description
Small business administration
Which type of productivity measurement is so specific it can result in a shortage on the rating scale even though procedural targets were exceeded Target and why
Relative value units
The equal pay act of 1963 prohibits discrimination on the basis of
Sex
Sexual harassment that is a form of sex discrimination that violates
Title vII
Which type of workforce analysis examines the facilities vacancy rates and diversity trends
Trend analysis
A well-written job description should be
Clear and concise
The cost of replacing a technologist with a locum tenants can be as high as______ times the individual’s annual salary
2.5
What recruitment tool produces more resumes for a position compared to other tools utilized
Organization website or career page
No matter what type of interview technique is being used, _______
Questions should be open ended
Overtime pay at a rate of not less than ______ times the base pay rate must be paid for each hour above 40 hours
1.5
Edward Thorndike’s 1st principle that guides how adults learn is what
Learn best when ready to learn
What core competencies would not be considered for a future manager or administrator
Sense of humor
Performance feedback should be
Continuous infrequent
An effective mentor is someone who
It’s generous an offering encouragement yet willing to assume responsibility for the results of the mentees actions
Consultants are valuable resources during widespread conflict because
Help develop an employee group that will learn conflict management
Manager should focus on the following during the hiring process
Behavior
Which motivational theory is based on the idea that people experience 5 levels of need?
Maslow’s
The 4 core principles of rounding for outcomes include:
Commitment, observation, Approachability, building trust
Job satisfaction in healthcare organizations are directly related to all the following factors except:
Bonus size
Which of the following techniques is not used to manage conflict?
Ignore
Which of the following is true about emotional intelligence?
Form of social intelligence that involves the ability to monitor one’s own and others feelings and emotions
When should clear performance criteria and standards that are related to the job communicated to the employee
At hire
Originally associated with nursing, ______ programs are now being used in imaging and are meant to increase associate satisfaction, reduce turnover, improve engagement and provide opportunities for growth
Clinical ladders
When orientating a new employee to the organization emergency codes what must be emphasized when comparing codes with a previous employer?
Emergency codes may not be consistent with previous employer codes
The Fair labor standards act (FLSA) designates employees who are paid by the hour as ______ and those paid on salary as ______.
Non-exempt, exempt
Conducting peer interviews as part of the interview process is a good way for an imaging administrator to
Build trust & engagement with current team
How is cost per hire calculated
Ratio of internal & external costs to the total # of staff hired in a specific period
Of the four distinct generations in the workplace today, which group is phasing out and turning the workplace over to the next generations?
Traditionalists
The job description can be used to structure the _______
Interview
Workforce competencies which include and individuals skills, knowledge, ability, and personal attributes, are crucial for an organization’s success. Which of the following is not considered a competency which is desirable?
Opinions
Title VII of the civil rights act of 1964 generally applies to ____
Employers w/15+ employees inc state and local government
The EEOC is an independent federal agency that was created by _____ in ______
Congress, 1964
A general workforce plan includes what four components
Projected workforce level, workforce changes, cost projections, any planned changes
Creating a job description establishes the requirements of the position through a process of research, documentation, and _______
Analysis
What year did the joint review on education in rad technology mandate that program directors have a minimum of a master’s degree?
2002
An organizations recruitment plan describes
How the strategy will be used and how it will be carried out by providing the detail for the tactical work to be done
An interview is
Directed goal oriented conversation
When does the orientation process begin
At the interview
What is not a key career development point
Updating resume every year
How many generations are working side by side in healthcare
Four-traditionalist, baby boomer, Gen X, millennial
Which of the following statements best describes coaching
Technique to continually develop all employees
Which of the following is not a cause of conflict in the workplace?
Communicating often and honestly with staff
Replacing staff with specific skills can cost an organization how much?
21%
It is estimated that managers spend how much time in direct communication every work day?
80%
The basic components of a compensation plan should include a method to differentiate between the required knowledge and skills from one position to the next, ________, meet or exceed others in the industry for a competitive edge and consider employees needs and preferences.
Adjust with market changes
