How To Win Friends and Influence People Flashcards

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1
Q

(Part 1) PRINCIPLE 1: Don’t…

A

criticize, condemn, or complain.

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2
Q

(Part 1) PRINCIPLE 2: Give…

A

honest and sincere appreciation.

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3
Q

(Part 1) PRINCIPLE 3: Arouse in the other person…

A

eager want.

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4
Q

(Part 2) PRINCIPLE 1: Become genuinely…

A

interested in other people.

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5
Q

(Part 2) PRINCIPLE 2: [a facial expression]

A

Smile.

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6
Q

(Part 2) PRINCIPLE 3: Remember that a person’s…

A

name is to that person the sweetest and most important sound in any language.

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7
Q

(Part 3) PRINCIPLE 1: The only way to get the best of an argument is to…

A

avoid it.

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8
Q

(Part 3) PRINCIPLE 2: Show respect for the other person’s opinion. Never say…

A

You’re wrong.”

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9
Q

(Part 3) PRINCIPLE 3: If you are wrong,…

A

admit it quickly and emphatically.

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10
Q

(Part 3) PRINCIPLE 4: Begin in a [adverb] way.

A

friendly

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11
Q

(Part 3) PRINCIPLE 5: Get the other person saying…

A

yes, yes” immediately.

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12
Q

(Part 3) PRINCIPLE 6: Let the other person do…

A

a great deal of the talking.

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13
Q

(Part 3) PRINCIPLE 7: Let the other person feel…

A

that the idea is his or hers.

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14
Q

(Part 3) PRINCIPLE 8: Try to honestly see things…

A

from the other person’s point of view.

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15
Q

(Part 3) PRINCIPLE 9: Be sympathetic with the other person’s…

A

ideas and desires.

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16
Q

(Part 3) PRINCIPLE 10: Appeal to…

A

the nobler motives.

17
Q

(Part 3) PRINCIPLE 11: [verb] your ideas.

A

Dramatize

18
Q

(Part 3) PRINCIPLE 12: Throw down…

A

a challenge.

19
Q

(Part 4) PRINCIPLE 1: Begin with…

A

praise and honest appreciation.

20
Q

(Part 4) PRINCIPLE 2: Call attention to people’s mistakes [adverb].

A

indirectly

21
Q

(Part 4) PRINCIPLE 3: Talk about your own…

A

mistakes before criticizing the other person.

22
Q

(Part 4) PRINCIPLE 4: Ask questions instead of…

A

giving direct orders.

23
Q

(Part 4) PRINCIPLE 5: Let the other person save [noun].

A

face

24
Q

(Part 4) PRINCIPLE 6: Praise the slightest improvement and praise every improvement. Be…

A

hearty in your approbation and lavish in your praise.”

25
Q

(Part 4) PRINCIPLE 7: Give the other person a fine…

A

reputation to live up to.

26
Q

(Part 4) PRINCIPLE 8: Use encouragement. Make the fault seem…

A

easy to correct.

27
Q

(Part 4) PRINCIPLE 9: Make the other person happy about…

A

doing the thing that you suggest.