How To Win Friends and Influence People Flashcards
(Part 1) PRINCIPLE 1: Don’t…
criticize, condemn, or complain.
(Part 1) PRINCIPLE 2: Give…
honest and sincere appreciation.
(Part 1) PRINCIPLE 3: Arouse in the other person…
eager want.
(Part 2) PRINCIPLE 1: Become genuinely…
interested in other people.
(Part 2) PRINCIPLE 2: [a facial expression]
Smile.
(Part 2) PRINCIPLE 3: Remember that a person’s…
name is to that person the sweetest and most important sound in any language.
(Part 3) PRINCIPLE 1: The only way to get the best of an argument is to…
avoid it.
(Part 3) PRINCIPLE 2: Show respect for the other person’s opinion. Never say…
You’re wrong.”
(Part 3) PRINCIPLE 3: If you are wrong,…
admit it quickly and emphatically.
(Part 3) PRINCIPLE 4: Begin in a [adverb] way.
friendly
(Part 3) PRINCIPLE 5: Get the other person saying…
yes, yes” immediately.
(Part 3) PRINCIPLE 6: Let the other person do…
a great deal of the talking.
(Part 3) PRINCIPLE 7: Let the other person feel…
that the idea is his or hers.
(Part 3) PRINCIPLE 8: Try to honestly see things…
from the other person’s point of view.
(Part 3) PRINCIPLE 9: Be sympathetic with the other person’s…
ideas and desires.