How To Win Friends and Influence People Flashcards
Carnegie lists 8 things people want most. Which of these did he claim to be the most important? (19)
feeling important
What could cause insanity? (pg 22)
diseases like syphilis
How does Carnegie props we influence other people? (33)
Talk about what they want and show them how to get it
Carnegie lists 6 ways to make people like you. Which one of these is not them ? (112)
Do anything they ask of you
In the article, “Bits & Pieces”, what were one of the ways suggested to keep disagreement from becoming an argument?
Controlling your temper
What is important in interesting people?
To talk about the things he or she treasure
Why is it so important for you to emphasize things you agree on when first meeting a person?
It is important to start off in the affirmative direction when listening
What does a smile say to another?
It’s a messenger of your good will. It brightens the lives of all who see it
What can you do to make friends easier and in a shorter amount of time?
You become more interested in the other person
What is the secret of getting people to do anything?
You have to make them want to do it
What does the author say you should do if you are wrong? (p134)
Admit it quickly and empathetically
What does the author say is the only way to get the best of an argument? (p115)
Avoid it
What word, does the author say, has “the sweetest and most important sound in any language” to any given person? (p105)
That person’s name
What does the author say is a simple way to make a good impression? (p64)
Have a heartwarming smile on your face
According to the author, what is the one way to get someone to do something?
Make them want to do it
Jim Farley went on to help which famous person achieve their goal p.72
Franklin D. Roosevelt
What was Jim Farley’s amazing gift that made him so special p.72
He called people by their names
What did “Bill” do one morning that surprised his wife p.66
He smiled as he said “good morning my dear”
What does a smile say according to the author p.63?
You make me happy, I like you, I am glad to see you
What is a simple way to make a good first impression p.63
Smile
In the book, How To Win Friends and Influence People, what kind of response is the most difficult handicap to overcome?(pg. 144)
A “no” response
How do you get the best of an argument according to Carnegie?
avoid it (pg. 110)
According to Carnegie, how should we make the other person feel in order to make them like you instantly? (pg. 95)
important
What is the highest compliment we can pay anyone during a conversation according to Carnegie?
(pg. 81)
listening intently
What does Carnegie say we should avoid doing to people and instead understand them?
(pg. 16)
condemning
What is the one all important law of human conduct (pg. 106)
always make the other person feel important
In order to meet friends, people must be greeted with (pg. 63)
animation and enthusiasm
What is the chief distinguishing difference between mankind and animal (p. 21)
the desire for a feeling of importance
What is the one way to get somebody to do something (pg. 19)
by making the other person want to do it
What does it takes to be understanding and forgiving? (pg. 14)
character & self-control
Dale Carnegie says one of the six ways to make people like you is to: (page 66)
Smile
Dale Carnegie gives three fundamental techniques in handling people. They are all but one of the following: (page 50.)
Give critical and enthusiastic advice.
To get the most out of his book, Dale Carnegie states: (page xxi)
You must have a driving desire to increase your ability to deal with people.
Dale Carnegie’s book was first written as: (page xi)
As a textbook for his courses in Effective Speaking and Human Relations.
What is the one thing Carnegie says the reader should get from the book? pg. 186
Taking another’s perspective
How should one’s audience begin a discussion? pg. 163
By saying ‘yes’
What popular saying of Abraham Lincoln’s is emphasized in the friendliness? pg. 161
A drop of honey catches more flies than a gallon of gall
- What famous Viennese psychologist/author does Carnegie reference in Part Two, Chapter 1.?
(Pg. 57)
Alfred Adler
Part Two Chapter 3, Principle #3 states: “Remember that a person’s \_\_\_\_\_ is to that person the sweetest and most important sound in any language. (Second clue) “We also much know everyone in the class to get a perfect score on our exams.” Pg. 88
Name
Part Three, Chapter 1, suggests when looking for areas of agreement, “….. dwell first on the points and areas on which you __________.”
Pg.127
Agree
Win People to your way of thinking by “letting the other person feel that the idea is ____________.
Answer Pg.213
His or Hers
Dale Carnegie was born in 1888 in _______________.
Answer Pg. Back flap
Missouri
__________ is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.
(page 6)
Criticism
When dealing with people, we are not dealing with creatures of logic, but creatures of _________.
(page 14)
Emotion
What is the only way to get anybody to do anything?
(page 19)
Make them want to do it
The “Socratic method,” is based on getting what kind of response?
(page 168)
“yes, yes”
What is the only way to get the best of an argument?
(page 128)
Avoid it
Dale Carnegie’s first principle is - Don’t criticize _______ or complain. (Page. 16)
Condemn
According to Carnegie, if we want to make friends, we should greet people with animation and ________ (Page 58)
Enthusiasm
If you aspire to be a good conversationalist be a good_______. (page 88)
Listener
One way to avoid making enemies is to: (page 118)
Admit you may be wrong
A good way to win people to your way of thing is to: (page 154)
Let the other person do a great deal of the talking
According to the American philosopher John Dewey, the deepest urge in human nature is “the desire to be _____________”. (p. 17)
important
An important way to make friends is by showing a genuine interest in ___________________. (p.58)
others
Carnegie advises that if you want to be a good conversationalist, you should learn to do this: (p. 88)
be an attentive listener
One way to keep a disagreement from becoming an argument is to look for areas of ____________________. (p.114)
agreement
When someone makes a mistake, the wisest strategy is to ________________________. (p. 131)
admit it
Carnegie references philosopher John Dewey and says that the deepest urge in human nature is what? (pg. 47)
The desire to be important
The author states in principle number 3 that ____________ is/are the sweetest and most important sound in any language (pg. 113)
A person’s name
- Which of the following is NOT a suggestion on how to keep a disagreement from becoming an argument? (pgs. 148-150)
Control your temper
Be honest
Look for areas of agreement
When we tell people outright that they are wrong, we strip them of ________ and make ourselves and unwelcome part of any discussion (pg. 159)
Self-dignity
Abilities wither under criticism, the blossom under ___________ (pg. 257)
Encouragement
In principle one of handling people, which is NOT included in the suggestion? (page 16)
Don’t cultivate
What is one of the most neglected virtues of our daily existence? (page 27)
Appreciation
What is the royal road to a person’s heart? (page 89)
Talking about things they treasure most
What is the only way to get the best of an argument? (page 110)
Avoid it
Replacing the word: _____ with _____ can often spell the difference between failure and success. (page 200)
But / and
We are not creatures of logic, but creatures of ______________.
(pg 13)
Emotion
We can only make someone do something by _____________.
pg 19
Making them want to do it
What is the deepest urge in human nature?
pg 19
The desire to be important
People who _______ tend to manage, teach, sell more effectively, and raise happier children.
(pg 70)
Smile
To be a good conversationalist, you need to be a/an ____________.
(pg 97)
Attentive listener
How do you win an argument? pg. 122
Avoid it
What Biblical commandment does Carnegie quote? pg. 107
Do unto others as you want done to you
Dale Carnegie originally wrote this book to be used: (p.xii)
a) As a textbook in his Effective Speaking and Human Relations courses
b) As a way for lonely people to win friends and influence people
c) As a self-help book
d) As a guide for anyone who desires to speak more effectively and have better relationships with people
On page 17, Carnegie says that there is only one way to get anybody to do anything. What is that way?
a) By making the other person want to do it
b) By making it mandatory for the other person to do it
c) By keeping it simple
d) By giving them a bonus for doing it
Dale Carnegie’s first principal in getting people to like you is: (p.62)
a) To become genuinely interested in other people
b) Smile
c) To remember that a person’s name is the most important sound to that person
d) Be a good listener
On page 202, Dale Carnegie answers the question on how to criticize and not be hated for it by saying:
a) Call attention to people’s mistakes indirectly
b) Discuss how the mistake makes you feel
c) Discuss the mistake with someone else
d) None of the above
Dale Carnegie said that no one like to take orders. What is his principle on how to get someone to do something? (P.210)
a) Ask questions instead of giving direct orders
b) Treat the other person with respect
c) Don’t delegate
d) Both a and c
being genuinely interested in other people is the most important quality for whom?
a. salesperson
b. garbage man
c. mail man
d. none p61
what animal did the author refer to as tippy?
a. a dog
b. a cat
c. rabbit
d. turtle p56
honest appreciation got re sult when what failed?
a.criticism and ridicule
b.criticism
c.ridicule
d.none p31
what works seldomly with discerning people?
a. flattery
b. lies
c. truth
d. none p29
