How To Win Friends And Influence People Flashcards
Criticism is hardly effective for changing behavior, whereas…
Rewarding good behavior and coming from a place of concern for the individual/group will get better/longer lasting results
Criticisms are like homing pigeons…
They almost always return home
Rather than criticizing, it is much more profitable to…
Find out why people do what they do and work with that. Give appreciation and encouragement.
One of the greatest desires of humans is
To be great. So, a compliment or praise can go a long way.
Principle 2
“Give honest and sincere appreciation”
Before you speak, pause and ask yourself:
“How can I make this person want to do it?”
Principle 3
Arouse in the other person a genuine interest/desire
The thing that a person most loves to hear is…
Their own name
How can you light up your own mood and/or a situation
A genuine smile
Talk to others about what…
THEY are interested in
Principles 1-6
1: Become genuinely interested in other people
2: Smile
3: Remember that people love to hear their name above all else
4: Be a good listener—encourage others to talk about themselves
5: Talk in terms of the other person’s interests
6: Make the other person feel important, and do it sincerely
The only way to win an argument…
Is to avoid it
What is a simple phrase to start with to put someone at ease?
Now, I may be wrong about this, I am about a lot of things…
When you’ve messed up, admit it and state everything that the other person/your superior could say. This will…
Invite them to show mercy (make themselves feel great) and respect you more for not making excuses
Begin in…
A friendly way
