Housekeeping Flashcards
What is housekeeping
Housekeeping is the heart of the hotel
What is the main product of the hotel
Guest
Room/accomodations
Importance of housekeeping
-Housekeeping
-Income generating department
-Largest workforce
-Perform the most important role in hotel
-Cleanliness
-Maintenance
-Beautification/aesthetic upkeep
-Orderliness
-Safety
House keeping departments
Guest
Kitchen
Laundry
Security
Front Office
Engineering
F&B
Qualities of Effective Housekeeping Personnel
Efficient
Meticulous
Initiative
Trustworthy
Pleasant Personality
Physical Fitness
Personal Hygiene
Memory Punctuality
Honesty
Eye for detail Cooperation
Courtesy
Loyalty
Tact and diplomacy
Adaptability
Calm demeanor
Right attitude
the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.
Hospitality
is a sector of business that revolves around providing accommodations for travelers
Hotel industry
a place where a bona fide traveller can receive food and shelter.
an establishment providing accommodations, meals, and other services for travelers and tourists
Hotel
Common Reasons for Traveling
Business Travel
Pleasure/Leisure
SMERF(Social/Military/Educational/ Religious/Fraternal)
MICE(Meetings/Incentives/Confere nce/Event
Who is Guest?
A guest in a hotel is basically a customer who purchases the services of the hotel and pays for them
There is no word called “customer” in hospitality industry, instead we always address them as “__”
Guest
__ is a building, edifice or premises or a completely independent part, which is used for regular reception, accommodation or lodging of travelers and tourists and the provision of services incidental there to for a fee.
Hotel
__is a place with a pleasant environment and an atmosphere that is comfortable and healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee
Resort
__ is a lodging establishment catering to transients but does not meet the minimum requirements of an economy hotel
Tourist inn
is a building or edifice that has several independent and furnished or semi-furnished apartments, regularly leased to tourists and travelers for more or less long term basis and others basic services to its tenants, similar to hotels
Apartel
is a private or family-operated boarding house, a tourist guest house or a tourist lodging. Equipped with bathrooms, living and dining rooms shared by common occupants
Pension house
Is originally designed for travelers who seek for a place to rest during a long travel. Equipped with several separate units with individual or common parking space and located along the highway
Motorist hotel
Hotel and accomodation facilities
Hotel
Resort
Tourist inn
Apartel
Pension house
Motorist hotel(motel)
- guest stay for a short duration which could be at the maximum of a week
Transient Hotel
- equipped for a longer stay of the guest, may lease this accommodation for any length of time up to a year.
Residential Hotel
- ideal for families who need a temporary accommodation before moving into their permanent abode
Suite Hotel
- rooms are studio with open fully equipped kitchens, have a reception counters, lobbies for meeting visitors, outsourced housekeeping services, swimming pool and gymnasium
Furnished apartments
Length of stay
Transient hotel
Residential hotel
Suite hotel
Furnished apartments
- the hotel is operated and managed by the owner himself.
Owner managed and operated
- the hotel is independently owned but it is affiliated to a chain
Franchised
the hotel owner sub contracts the operations and management of the hotel to an external management company in exchange of a contracted management fee
Management contract
Hotel management
Owner manage and operated
Franchise
Management contract
Hotel Grading System and Hotel Facilities
-Star system
-Small hotels have limited facilities
-Larger Hotels
Hotel Size and Classification
• Small - 1 to 150 sleeping rooms
• Medium - 151 to 400 sleeping rooms
• Large - 401 to 1,500 rooms
• Mega - 1,501 and over
Hotel Classification by Location
1.Airport Hotel
2.Downtown or Sub urban
3.Resorts Hotel
4.Commercial Hotels
5.Suite Hotels & Extended Stay Hotels
6.Residential/Apartment/Condominium Hotels
7.Bed and Breakfast Hotels (B&B)
8. Vacation Ownership & Condominium Hotels
9. Casino Hotels
10.Conference Centers & Convention Hotels
11. Alternative Lodging
12. Corporate lodging for very long stays
is measured by the amount of actual and perceived considerations a guest can reasonably expect to receive(levels of service)
Service level
Provide a wide range for conveniences for the guest(levels of services)
Full service
In-home atmosphere(levels of services)
All suites
Basic room & amenities with minimal public areas(levels of services)
Limited service
Home away from home(levels of services)
Extended stays
is the result of a product or service a hotel makes available to guests for a price
Revenue sources
Is the main product of any hotel.
Sleeping rooms
