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Hm 201 > Housekeeping > Flashcards

Housekeeping Flashcards

1
Q

What is housekeeping

A

Housekeeping is the heart of the hotel

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2
Q

What is the main product of the hotel

A

Guest
Room/accomodations

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3
Q

Importance of housekeeping

A

-Housekeeping
-Income generating department
-Largest workforce
-Perform the most important role in hotel
-Cleanliness
-Maintenance
-Beautification/aesthetic upkeep
-Orderliness
-Safety

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4
Q

House keeping departments

A

Guest

Kitchen

Laundry

Security

Front Office

Engineering

F&B

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5
Q

Qualities of Effective Housekeeping Personnel

A

Efficient

Meticulous

Initiative

Trustworthy

Pleasant Personality

Physical Fitness

Personal Hygiene

Memory Punctuality

Honesty

Eye for detail Cooperation

Courtesy

Loyalty

Tact and diplomacy

Adaptability

Calm demeanor

Right attitude

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6
Q

the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.

A

Hospitality

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7
Q

is a sector of business that revolves around providing accommodations for travelers

A

Hotel industry

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8
Q

a place where a bona fide traveller can receive food and shelter.

an establishment providing accommodations, meals, and other services for travelers and tourists

A

Hotel

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9
Q

Common Reasons for Traveling

A

Business Travel

Pleasure/Leisure

SMERF(Social/Military/Educational/ Religious/Fraternal)

MICE(Meetings/Incentives/Confere nce/Event

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10
Q

Who is Guest?

A

A guest in a hotel is basically a customer who purchases the services of the hotel and pays for them

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11
Q

There is no word called “customer” in hospitality industry, instead we always address them as “__”

A

Guest

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12
Q

__ is a building, edifice or premises or a completely independent part, which is used for regular reception, accommodation or lodging of travelers and tourists and the provision of services incidental there to for a fee.

A

Hotel

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13
Q

__is a place with a pleasant environment and an atmosphere that is comfortable and healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee

A

Resort

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14
Q

__ is a lodging establishment catering to transients but does not meet the minimum requirements of an economy hotel

A

Tourist inn

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15
Q

is a building or edifice that has several independent and furnished or semi-furnished apartments, regularly leased to tourists and travelers for more or less long term basis and others basic services to its tenants, similar to hotels

A

Apartel

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16
Q

is a private or family-operated boarding house, a tourist guest house or a tourist lodging. Equipped with bathrooms, living and dining rooms shared by common occupants

A

Pension house

17
Q

Is originally designed for travelers who seek for a place to rest during a long travel. Equipped with several separate units with individual or common parking space and located along the highway

A

Motorist hotel

18
Q

Hotel and accomodation facilities

A

Hotel
Resort
Tourist inn
Apartel
Pension house
Motorist hotel(motel)

19
Q
  • guest stay for a short duration which could be at the maximum of a week
A

Transient Hotel

20
Q
  • equipped for a longer stay of the guest, may lease this accommodation for any length of time up to a year.
A

Residential Hotel

21
Q
  • ideal for families who need a temporary accommodation before moving into their permanent abode
A

Suite Hotel

22
Q
  • rooms are studio with open fully equipped kitchens, have a reception counters, lobbies for meeting visitors, outsourced housekeeping services, swimming pool and gymnasium
A

Furnished apartments

23
Q

Length of stay

A

Transient hotel
Residential hotel
Suite hotel
Furnished apartments

24
Q
  • the hotel is operated and managed by the owner himself.
A

Owner managed and operated

25
Q
  • the hotel is independently owned but it is affiliated to a chain
A

Franchised

26
Q

the hotel owner sub contracts the operations and management of the hotel to an external management company in exchange of a contracted management fee

A

Management contract

27
Q

Hotel management

A

Owner manage and operated
Franchise
Management contract

28
Q

Hotel Grading System and Hotel Facilities

A

-Star system
-Small hotels have limited facilities
-Larger Hotels

29
Q

Hotel Size and Classification

A

• Small - 1 to 150 sleeping rooms

• Medium - 151 to 400 sleeping rooms

• Large - 401 to 1,500 rooms

• Mega - 1,501 and over

30
Q

Hotel Classification by Location

A

1.Airport Hotel
2.Downtown or Sub urban
3.Resorts Hotel
4.Commercial Hotels
5.Suite Hotels & Extended Stay Hotels
6.Residential/Apartment/Condominium Hotels
7.Bed and Breakfast Hotels (B&B)
8. Vacation Ownership & Condominium Hotels
9. Casino Hotels
10.Conference Centers & Convention Hotels
11. Alternative Lodging
12. Corporate lodging for very long stays

31
Q

is measured by the amount of actual and perceived considerations a guest can reasonably expect to receive(levels of service)

A

Service level

32
Q

Provide a wide range for conveniences for the guest(levels of services)

A

Full service

33
Q

In-home atmosphere(levels of services)

A

All suites

34
Q

Basic room & amenities with minimal public areas(levels of services)

A

Limited service

35
Q

Home away from home(levels of services)

A

Extended stays

36
Q

is the result of a product or service a hotel makes available to guests for a price

A

Revenue sources

37
Q

Is the main product of any hotel.

A

Sleeping rooms

Hm 201 (2 decks)

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