Housekeeping Flashcards
Within what time after activating the ‘service room sign/light’ and overall when servicing must be completed?
By 15h00 each day or within 1 hour of hanging/ activating the ‘service room sign/light?
Waiting time and steps before an employee enters a room?
Knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce your department before entering the room
Back Sheets and pillows, bedspread and scatter cushions
Neatly Folded and adjusted, folded back or removed
Bedside Mat and Slippers
Laid Out
Curtains/Blinds/Shutters
Fully drawn and neat
Empty?
Waste Bins and Ashtrays
When do you replenish stationary?
When all of one type of stationary is missing
Where is the remote control placed?
Bed side table
Where do you laid out the bath mat?
In front of the shower/bath
When do you replace empty amenities?
When they are less than 1/3 full
What to do with guest’s personal toiletries?
Replace lids, neatly arrange, place items on a wash cloth/linen cloth
If guest is inside the room?
Greet and offer to return at a later convenient time
If all laundry bags/lists were removed?
Replenish
If you encounter blown light bulbs
Replace
Used towels?
Replace
Next to each telephone available for the guest?
note pad, pen/pencil
Clocks in the room?
To be synchronized within 2 minutes of each other
How many tissues and toilet rolls in the bathroom?
Full Box of Tissues, well presented toilet roll and one spare toilet roll
How many drinking water glasses and arrangement ?
Two clean drinking water glasses covered with stancaps or placed upside down on to coasters (not wrapped in plastic)
