Housekeeping

Question 1

Within what time after activating the ‘service room sign/light’ and overall when servicing must be completed?

Answer 1

By 15h00 each day or within 1 hour of hanging/ activating the ‘service room sign/light?

Question 2

Waiting time and steps before an employee enters a room?

Answer 2

Knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce your department before entering the room

Question 3

Back Sheets and pillows, bedspread and scatter cushions

Answer 3

Neatly Folded and adjusted, folded back or removed

Question 4

Bedside Mat and Slippers

Answer 4

Laid Out

Question 5

Curtains/Blinds/Shutters

Answer 5

Fully drawn and neat

Question 6

Empty?

Answer 6

Waste Bins and Ashtrays

Question 7

When do you replenish stationary?

Answer 7

When all of one type of stationary is missing

Question 8

Where is the remote control placed?

Answer 8

Bed side table

Question 9

Where do you laid out the bath mat?

Answer 9

In front of the shower/bath

Question 10

When do you replace empty amenities?

Answer 10

When they are less than 1/3 full

Question 11

What to do with guest’s personal toiletries?

Answer 11

Replace lids, neatly arrange, place items on a wash cloth/linen cloth

Question 12

If guest is inside the room?

Answer 12

Greet and offer to return at a later convenient time

Question 13

If all laundry bags/lists were removed?

Answer 13

Replenish

Question 14

If you encounter blown light bulbs

Answer 14

Replace

Question 15

Used towels?

Answer 15

Replace

Question 16

Next to each telephone available for the guest?

Answer 16

note pad, pen/pencil

Question 17

Clocks in the room?

Answer 17

To be synchronized within 2 minutes of each other

Question 18

How many tissues and toilet rolls in the bathroom?

Answer 18

Full Box of Tissues, well presented toilet roll and one spare toilet roll

Question 19

How many drinking water glasses and arrangement ?

Answer 19

Two clean drinking water glasses covered with stancaps or placed upside down on to coasters (not wrapped in plastic)