Hotels

Question 1

What do Managers do in a hotel?

Answer 1

What do they do?
• Responsible for the smooth running of a business
• Responsible for the finances and security
• Employment (and dismissal) of staff
• Staff training, development and promotion
• Responsible for making sure customers are satisfied with the service they receive
• Plan and develop the business for the future
Responsible for the health, safety and welfare of customers and staff
• Responsible for the cleaning. maintenance of the buildings and infrastructure (water, gas, electricity, etc.)
• Responsible for making sure the laws on health, safety and employment are followed correctly
• Deal with problems and complaints

Question 2

Examples of managers in a hotel.

Answer 2

• General Manager
• Finance Manager
• Sales/Reservations Manager
• Front Office Manager
• Head Receptionist
• Human Resources (staff) Manager
• Restaurant Manager
• Conference Manager
• Food and Beverage Manager
• Executive Chef
• Logistics Manager (purchase of supplies, cleaning, maintenance, security, ICT)
• Head Housekeeper

Question 3

What do administators of a hotel do?

Answer 3

•Help the business to run smoothly
• Sort out and deal with correspondence (letters, emails and phone calis)
Typing, filing and organisation of paperwork, e.g. staff details, customer bookings, tax forms
• Order supplies for the business
• Manage events
• Organise ITC support
•Organise the manager’s diary and appointments

Question 4

Examples of administrators in a hotel.

Answer 4

Examples in a large hotel
• Secretaries
Assistant/Deputy Managers
• Accountant
• Cashier

Question 5

What do front of house staff do in a hotel?

Answer 5

• Represent the business
• Help to promote the reputation of the business (and therefore its level of success)
• Work in direct contact with customers
• Act as a vital link between the customers and the back of house staff
• Take bookings
• Check customers in and out of the establishment
• Deal with customers’ questions and problems
•Help customers to their rooms
• Set up rooms for meetings

Question 6

Examples of back of house staff in a hotel?

Answer 6

.Stockroom Manager
• Kitchen brigade (see p16)
• Maintenance team
• Gardeners/Groundskeeper
• Security guards
• Cleaners
• Guest room attendants

Question 7

What does the general manager do in a hotel?

Answer 7

They manage everything that runs in the hotel.

Question 8

What does the finance manager manage?

Answer 8

Anything money related.

Question 9

What does the sales/reservations manager manage?

Answer 9

The bookings.

Question 10

What does the front office manager/receptionist manage?

Answer 10

Giving people there room numbers, keys and taking calls.

Question 11

What does the human resources manager manage?

Answer 11

Recruitment and hiring.
Onboarding and ongoing training and development.
Managing employee and employer relationships.
Creating a rewarding company culture.
Overseeing disciplinary action

Question 12

What does the resturant manager manage?

Answer 12

The resturant.

Question 13

What does the confrence manager manage?

Answer 13

Deals with customer complaints, comments and enquiries.

Question 14

What does the confrence manager manage?

Answer 14

The confrence manager manages everything related with food and beverages.

Question 15

What does the executive chef.

Answer 15

The executive chef is in charge of everything that happens within the kitchen.

Question 16

What does the logistics manager manage?

Answer 16

(purchase of supplies, cleaning, maintenance, security, ICT)

Question 17

What does the head housekeeper do?

Answer 17

They make sure all the rooms are prepared, cleaned and have everything they need.

Question 18

What do valet and drivers do in a hotel?

Answer 18

They drive guests from places and they put your bags away.

Question 19

What do waiters and waitresses do in a hotel?

Answer 19

They serve the food and drink in the hotel’s resturant(s) and also take orders.

Question 20

What do bartenders do in a hotel?

Answer 20

They serve drinks in the hotels bar(s)

Question 21

What do cashiers do in a hotel?

Answer 21

They take the money for the hotel’s shop(s), resturant(s) and bar(s).

Question 22

What do concierges do in the hotel?

Answer 22

They organise and entertain the guests by doing thearte and entertainment side.

Question 23

What do secretaries do in a hotel?

Answer 23

Maintains office organisation and maintenance whilst ensuring that all contracts and financial documents are safeguarded. Compiles and types statistical reports. Arranging of meeting rooms and equipment for meeting when required. Handles requests for reservations on behalf of the General Manager.

Question 24

What do assitant/deputy managers do in a hotel? Or in general.

Answer 24

They assist the managers.

Question 25

What does an accountant do in a hotel?

Answer 25

They take care of the money side of things.

Question 26

What does the stockroom manager do?

Answer 26

Usual duties listed on a Stockroom Manager resume sample are coordinating daily operations, maintaining inventories, ordering supplies, preventing excess stock, eliminating non-usable items, and solving inconsistencies between inventory and stock records.

Question 27

What does the kitchen bridgae do?

Answer 27

The purpose of the kitchen brigade was to ensure every cook had a clear purpose and the kitchen could work to maximum efficiency. Today, many of the traditional roles within the kitchen brigade have been made redundant by more efficient supply chains or technology.

Question 28

What does the maitenance team do?

Answer 28

Maintenance workers, also known as repair workers, fix and maintain mechanical equipment, buildings, and machines. Tasks include plumbing work, painting, flooring repair and upkeep, electrical repairs and heating and air conditioning system maintenance.

Question 29

What does the gardener/groundskeeper do?

Answer 29

Take care of the outside of the hotel.

Question 30

What do cleaners do in a hotel room.

Answer 30

Clean rooms, sheets, plates, ect.

Question 31

What do security guards do in a hotel?

Answer 31

Patrol premises and secure doors, windows and other entrances. monitor CCTV cameras. respond to alarms. check staff and visitors in and out of buildings.

Question 32

RIDDOR

Answer 32

Reporting of injuries, diseases and dangerous occurunces regulations